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Nursing HomeMedicaid

Heartland

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

3025 Fernbrook Lane, Donelson · Nashville, TN 3721466 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 43 Google reviews

5
4
3
2
1
Heartland Nursing Home in Nashville, TN — Street View
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What this means for your family

While some families report excellent, compassionate care, there are serious, recurring reports of neglect and poor weekend staffing. We strongly advise you to visit during a weekend or evening shift to observe staffing levels firsthand and ask management specifically about their protocols for call-button response times.

Google Reviews

Google Reviews

43 reviews on Google
Heartland receives highly polarized feedback, with some families praising the compassionate staff and clean environment while others report severe neglect and poor communication. Critical reviews highlight significant issues with weekend staffing, facility hygiene, and inadequate medical oversight. Families considering this facility should be aware of the stark contrast between the positive experiences of some and the alarming reports of others regarding patient safety.

Quality Themes

Tap a score for details
Food6.0Staff5.0Clean5.0Activities8.0MedsN/AMemoryN/AComms5.0Value3.0

Strengths

  • Compassionate and attentive nursing staff
  • Clean and well-maintained facility
  • Engaging activities and outings
  • Effective administrative support

Concerns

  • Inadequate weekend staffing and slow response times (mentioned by 2 reviewers)
  • Poor facility hygiene, specifically odors and pests (mentioned by 2 reviewers)
  • Inadequate medical care or neglect leading to hospitalizations (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(9)'20(4)'22(3)'24(3)'25(6)

Distribution · 45 analyzed

5
26
4
7
3
2
2
0
1
10

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given that your team is frequently praised for being compassionate, how do you maintain that level of engagement and support during the weekend shifts?
  • 2I noticed some mixed feedback regarding facility cleanliness; could you walk me through your current housekeeping and pest control protocols?
  • 3With 8 state violations noted in the last year, what specific improvements or new procedures has the facility implemented to address these areas?
  • 4When a resident experiences a sudden change in health, what is your specific process for assessing them and determining if a hospital transfer is necessary?
  • 5I see that you have a 3-star staffing rating; how do you ensure that your team is able to respond to call lights and resident needs in a timely manner?
  • 6Could you tell me more about the most popular activities or outings your residents have enjoyed recently?

Personalized based on this facility's data


Key Review Excerpts

My interactions with the staff were always professional, and they went out of their way to accommodate mom when she got sick toward the end of her time there.

Long-term resident's family · 2023★★★★★

The place is exceptionally clean—huge shout-out to the housekeeping department for keeping everything spotless and well-maintained. The nursing staff also deserves praise.

Visitor · 2025★★★★★

If you care about your loved ones, do not send them here. There is virtually no staff on weekends and it takes hours for someone to respond to a call button.

Resident's family member · 2021☆☆☆☆
Source: 43 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.56hrs
75%
Registered nurses for medical care
Total Nursing
3.44hrs
84%
All nurses + aides combined
Staff Turnover
50%
Lower is better (< 30% = good)
RN Turnover
38%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

8

measures

Worse Than Avg

9

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility57.9%
Worse than Avg
Here
57.9%
US
93.4%
TN
89.5%
Davidson
78.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility35.5%
Worse than Avg
Here
35.5%
US
14.4%
TN
14.6%
Davidson
16.6%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility74.5%
Worse than Avg
Here
74.5%
US
95.5%
TN
94.5%
Davidson
87.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility30.0%
Worse than Avg
Here
30.0%
US
15.3%
TN
18.5%
Davidson
22.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility18.2%
Better than Avg
Here
18.2%
US
19.5%
TN
31.9%
Davidson
23.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.2%
Better than Avg
Here
4.2%
US
12.1%
TN
12.9%
Davidson
15.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility38.1%
Worse than Avg
Here
38.1%
US
81.8%
TN
79.4%
Davidson
71.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility38.7%
Worse than Avg
Here
38.7%
US
79.7%
TN
79.8%
Davidson
68.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
1.6%
TN
1.6%
Davidson
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
2penalties
Above state avg (5.9)
10 complaint-triggered
$7,901 in fines

Families have filed multiple complaints about this facility, triggering 10 deficiencies since 2023, including concerns about wound care, staff training, and family notification of resident changes. The facility shows recurring problems with care planning, safety hazards, and emergency preparedness across all surveys. While all violations report correction dates, the pattern of repeated issues in core care areas and ongoing complaints suggests persistent operational challenges that families should carefully consider.

Mar 13, 2025Routine
13
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0730Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0009Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Include a process for Emergency Preparedness collaboration.

0030Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

List the names and contact information of those in the facility.

0041Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0781Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Sep 28, 2023Complaint
5
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

May 22, 2023Complaint
5
0580Potential for harm · PatternCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0686Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0835Potential for harm · PatternCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Jun 22, 2022Routine
17
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0004Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0032Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Provide primary/alternate means for communication.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Oct 9, 2019Routine
8
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0805Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0311Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Federal Penalties

Fine

Sep 28, 2023

$7,901

Payment Denial

Sep 28, 2023

13-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Heartland

Organization Type

for profit

Chain Affiliation

Chain Name

National Healthcare Corporation

Chain Size

68 facilities nationwide

Chain avg rating: 3.9/5 · Rank 50 of 65

Ownership & Management

Owners

Morgan Stanley Institutional Advisors LLC

Owner (parent company) · Organization

Nhc/delaware INC

Owner (parent company) · Organization

Ussery, Robert

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Vincent, BrandonManaging Control - Governing BodyVincent, BrandonOfficer / DirectorNational Healthcare CorporationManagerNhc-Op LpManagerDodson, VickiManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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