Life Care Center of Old Hickory Village
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 318 Google reviews
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What this means for your family
This facility offers an exceptionally clean environment and top-tier physical therapy, making it a strong candidate for short-term rehab. However, families must be vigilant regarding basic care; we strongly recommend visiting during off-hours and weekends to monitor response times and hygiene, as these are the most frequently cited areas of failure.
Google Reviews
Google Reviews
318 reviews on Google“Life Care Center of Old Hickory Village receives high praise for its clean, hotel-like environment and effective physical and occupational therapy programs. However, a significant number of families report serious concerns regarding inconsistent nursing care, slow response times to call lights, and poor hygiene management for residents requiring assistance.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean, modern, and well-maintained facility
- Warm, welcoming atmosphere
- Professional and compassionate social work staff
Concerns
- Slow or non-existent response to call lights (mentioned by 9 reviewers)
- Inadequate hygiene care (soiled diapers/bedding) (mentioned by 7 reviewers)
- Understaffing, particularly on night shifts (mentioned by 5 reviewers)
- Poor communication and difficulty reaching staff/management (mentioned by 4 reviewers)
- Inconsistent or poor wound care management (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 215 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that communication loop to address concerns from families in real-time?
- 2Given that physical and occupational therapy are noted as strengths here, how do you integrate those services into a resident's daily routine to ensure they stay active?
- 3We understand that staffing levels can fluctuate; what specific protocols are in place to ensure call lights are answered promptly, especially during evening and night shifts?
- 4Could you walk us through your process for monitoring hygiene and linen changes to ensure residents are always comfortable and well-cared for?
- 5With recent health inspection reports highlighting areas for improvement, what specific steps has the facility taken to enhance your clinical oversight and wound care management?
- 6How do you keep families updated on changes in a loved one's health status, and who is the primary point of contact for clinical or medication-related questions?
Personalized based on this facility's data
Key Review Excerpts
“After careful Occupational and Physical Therapy, Cara, Becky and Pierre got me back on my feet, walking, taking care of myself and becoming more independent every day.”
“My grandmother told the staff she couldn’t breathe — literally said the words “I can’t breathe” — and their response was, “We’ll be back in 15 minutes.” Guess what? They never came back.”
“My Dad would not have been showered one time if our family didn’t do it. Never once saw a doctor. Zero encouragement to do daily tasks. Never changed the bed sheets.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents whose walking got worse
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has received multiple family complaints leading to federal citations, including recent 2023 complaints about abuse reporting and 2025 complaints about safety hazards and care planning. The most recurring issues involve care planning problems, inadequate treatment delivery, and safety concerns including accident hazards. While all deficiencies show correction dates, the pattern of complaint-triggered violations and repeated care planning failures across multiple years suggests ongoing operational challenges that families should investigate further during visits.
Oct 9, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Sep 20, 2023Complaint2
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 5, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Sep 14, 2022Routine10
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
May 23, 2018Routine4
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Federal Penalties
Fine
Oct 9, 2025
$8,788
Ownership & Operations
Who Operates This Facility
Life Care Center of Old Hickory Village
for profit
Chain Affiliation
Life Care Centers of America
194 facilities nationwide
Chain avg rating: 3.5/5 · Rank 116 of 194
Ownership & Management
Owners
Developers Investment Company II, INC
Owner · Organization
Preston, Forrest
Owner
Preston, Forrest
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
318 reviews from families & visitors
Official Website
Visit lcca.com
Medicare data downloads
Original nursing home datasets
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