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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 34 Google reviews
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Nhc Healthcare, Hendersonville has a middle-range Medicare overall rating. Strengths include effective physical and occupational therapy. Some reviewers note concerns about poor infection control and safety protocols (mentioned by 2 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
NHC Healthcare Hendersonville receives polarized feedback, with some families praising the rehab therapy and compassionate nursing staff, while others report severe lapses in basic care and safety protocols. Recurring criticisms involve poor communication, hygiene issues, and questionable infection control policies, particularly regarding COVID-19 management. Families should be aware that experiences vary significantly between those seeking short-term rehab and those requiring long-term, high-acuity care.
Quality Themes
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Concerns
Rating Trends
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Distribution · 41 analyzed
Personalized based on this facility's data
Key Review Excerpts
“My dad was a resident at NHC Hendersonville first in rehab and then in hospice. The care and compassion he received, and the family received, during his care was superb.”
“My father was placed in a room with a COVID-positive roommate at this facility. Despite my father initially testing negative, they refused to move him, citing their policy of “containing” the virus within one room. As a result, my father contracted COVID and passed away.”
“My mom recently spent close to 2 months in the rehab facility here. The staff is amazing! From the day we checked in till the very last day everyone we have met has treated us like family.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
10
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families filed complaints in 2025 that led to findings about accident prevention and care planning, with care planning issues recurring across multiple surveys since 2018. The facility has had deficiencies in care planning, daily living assistance, and respiratory care, though all violations have been corrected by the provider with established correction dates.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
The resident has the right to receive notices in a format and a language he or she understands.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Nhc Healthcare, Hendersonville
for profit
National Healthcare Corporation
69 facilities nationwide
Chain avg rating: 3.9/5 · Rank 60 of 65
Owners
Morgan Stanley Institutional Advisors LLC
Owner (parent company) · Organization
Nhc/delaware INC
Owner (parent company) · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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