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Nursing HomeMedicaid Investigative

Cedar Creek Post Acute

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2650 North Mt Juliet Road, Mount Juliet, TN 37122106 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 213 Google reviews

5
4
3
2
1
Cedar Creek Post Acute Nursing Home in Mount Juliet, TN — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • High staff turnover (72%)

Bottom 25% in TN · Below recommended RN staffing · Above average staffing · Very high staff turnover · Worst in PACS GROUP chain · $211,244 in fines

Source: Medicare data

What this means for your family

The facility has shown a clear upward trend in quality under new management, particularly regarding cleanliness and therapy services. However, families should remain vigilant; ensure you have a direct line of communication with the nursing supervisor and monitor your loved one's care closely, as reports of staffing shortages and communication lapses during emergencies still occur.

Google Reviews

Google Reviews

213 reviews on Google
Cedar Creek Post Acute has undergone significant leadership changes recently, with many reviewers noting a marked improvement in cleanliness, staff attentiveness, and overall atmosphere. While many families report excellent experiences with the rehab and nursing teams, there remains a persistent pattern of critical complaints regarding severe understaffing, neglect of basic hygiene, and poor communication during medical emergencies.

Quality Themes

Tap a score for details
Food7.0Staff6.0Clean7.0Activities8.0Meds3.0MemoryN/AComms3.0ValueN/A

Strengths

  • Attentive and compassionate nursing staff
  • Effective physical and occupational therapy
  • Clean and well-maintained environment
  • Responsive and professional management team

Concerns

  • Severe understaffing leading to delayed response times for call lights (mentioned by 6 reviewers)
  • Neglect of basic hygiene and toileting needs (mentioned by 7 reviewers)
  • Failure to notify family members during medical emergencies or hospital transfers (mentioned by 5 reviewers)
  • Poor communication regarding medical orders and patient care protocols (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2343.02020(4)4.02021(4)3.02022(8)4.02023(4)1.32024(11)4.42025(53)4.82026(67)

Distribution · 151 analyzed

5
117
4
5
3
1
2
0
1
28
43 reviews posted between Feb 4, 2026Feb 5, 2026 · 43 were 5-star

How They Respond to Reviews

80%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given the current staffing levels, what specific protocols are in place to ensure that call lights are answered promptly and resident hygiene needs are met consistently?
  • 2I noticed that communication is a priority for your management team; how do you ensure families are immediately and reliably notified during medical emergencies or hospital transfers?
  • 3Could you walk me through the current process for managing and updating medical orders, and how you keep families informed when changes occur?
  • 4I appreciate that your team responds to online feedback; how does that culture of responsiveness translate into your daily interactions with residents and their families?
  • 5What does a typical day look like for a resident in terms of social engagement and activities, and how do you ensure those with higher care needs are still able to participate?
  • 6With the current staffing rating, what steps is the facility taking to improve consistency in care and reduce the wait times for daily assistance?

Personalized based on this facility's data


Key Review Excerpts

The new administration has really improved this facility 100%. They work hard making changes for improvement. My Sister has been there for years. She is a very demanding person and they have been attentive to her.

Long-term resident's family · 2025★★★★

My brother stayed here for a few days after a recent hospital stay. The place is clean and much nicer than when my grandmother was here years ago, but they are short staffed to the point they are not able to adequately care for their patients.

Rehab patient's family · 2025☆☆☆☆

After some time and experience with Cedar Creek, I’m changing my review to 4 stars. Cedar Creek has HEART. We were previously at NHC Sumner who dumped her into a psych hospital that totally wrecked her. I feel like I am working with a team of people who CARE.

Family member · 2026★★★★
Source: 213 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.60hrs
79%
Registered nurses for medical care
Total Nursing
4.28hrs
OK
All nurses + aides combined
Staff Turnover
77%
Lower is better (< 30% = good)
RN Turnover
55%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

5

measures

Worse Than Avg

12

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility45.4%
Worse than Avg
Here
45.4%
US
93.4%
TN
89.5%
Wilson
97.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility62.8%
Worse than Avg
Here
62.8%
US
19.5%
TN
31.9%
Wilson
23.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility44.1%
Worse than Avg
Here
44.1%
US
12.1%
TN
12.9%
Wilson
4.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility25.9%
Worse than Avg
Here
25.9%
US
15.4%
TN
16.9%
Wilson
12.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility27.9%
Worse than Avg
Here
27.9%
US
15.3%
TN
18.5%
Wilson
20.1%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility91.6%
Worse than Avg
Here
91.6%
US
95.5%
TN
94.5%
Wilson
98.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility55.6%
Worse than Avg
Here
55.6%
US
81.8%
TN
79.4%
Wilson
88.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility77.4%
Worse than Avg
Here
77.4%
US
79.7%
TN
79.8%
Wilson
85.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.6%
Worse than Avg
Here
2.6%
US
1.6%
TN
1.6%
Wilson
0.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
2penalties
Near state avg (5.9)
17 complaint-triggered
$211,244 in fines

Families have filed complaints triggering 10 deficiencies, including serious concerns about resident protection from abuse and neglect that have recurred from 2020 to 2024. The facility has persistent issues with infection control, accident prevention, and communication with families about resident changes. One recent accident prevention deficiency from April 2024 remains uncorrected, while other violations appear to have been addressed with correction plans.

Jul 30, 2025Routine
12
0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0569Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0015Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0020Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures including evacuation.

0039Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Jul 30, 2025Complaint
1
0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Apr 11, 2024Complaint
14
0600Immediate jeopardy · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0880Immediate jeopardy · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0600Immediate jeopardy · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0880Immediate jeopardy · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0580Immediate jeopardy · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0580Immediate jeopardy · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jul 11, 2023Complaint
1
0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Apr 6, 2023Complaint
1
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Dec 15, 2021Routine
11
0809Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0232Potential for harm · PatternCorrected

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0727Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Federal Penalties

Fine

Apr 11, 2024

$211,244

Payment Denial

Apr 11, 2024

8-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Cedar Creek Post Acute

Organization Type

for profit

Chain Affiliation

Chain Name

Pacs Group

Chain Size

279 facilities nationwide

Chain avg rating: 2.9/5 · Rank 260 of 260 (Worst)

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 5 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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