The Laurels of Hudsonville
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 82 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (11 vs median 8.0)
Below average in MI · Meets national RN staffing standard · Below chain average · $47,700 in fines
What this means for your family
The Laurels of Hudsonville is frequently praised for its effective physical therapy and rehab outcomes, making it a potential option for short-term recovery. However, there is a recurring pattern of serious neglect and communication failures. Families should conduct an unannounced visit and specifically ask about the facility's protocol for responding to call lights and how they handle medical emergencies for residents.
Google Reviews
Google Reviews
82 reviews on Google“The Laurels of Hudsonville receives highly polarized feedback, with many reviewers praising the therapy department and nursing staff for their dedication during rehabilitation stays. However, a significant number of families report serious concerns regarding neglect, including delayed response times to call lights, poor hygiene, and lack of communication from management. Potential families should be aware that while many have positive recovery experiences, there are recurring reports of inconsistent care quality and staffing issues.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Helpful and responsive admissions staff
- Warm, friendly nursing and CNA staff
- Clean and well-maintained facility
Concerns
- Delayed response to call lights and resident needs (mentioned by 5 reviewers)
- Poor hygiene and lack of assistance with toileting/showering (mentioned by 5 reviewers)
- Poor communication from management and social workers (mentioned by 4 reviewers)
- Rude or disrespectful staff interactions (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 85 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard great things about your therapy programs; could you tell us more about how the physical and occupational therapy teams work with residents?
- 2How does the nursing team ensure that call lights are answered promptly, especially during busy shifts or overnight?
- 3What specific protocols are in place to ensure medication management is handled accurately and consistently every day?
- 4How does the management team stay in touch with families to provide updates on a resident's well-being and any changes in their care?
- 5Can you describe the daily schedule and the types of social activities available to keep residents engaged and active?
- 6What is the process for handling medical emergencies or sudden changes in a resident's health after regular business hours?
Personalized based on this facility's data
Key Review Excerpts
“My grandma had heart surgery & they didn’t even know why she was I. There after trying to pressure us to put her there longterm. She was there two weeks & no one gave her a shower & only time she would move is physical therapy.”
“My mother was there short term for subacute rehab post stroke, and during her stay there she complained that they’d take at least half an hour or more to respond to her calls and then tells her to wait while they help another resident.”
“We were very impressed with the care my Mom received at Laurels during her 2 1/2 weeks of rehab. Literally every staff member was considerate, gentle, and extremely kind to our Mother. Our rehab goals were more than met, to our delight.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 14 complaint-triggered reports, indicating ongoing concerns about care quality at this facility. The most recurring issues involve care planning and treatment, pressure ulcer prevention, and infection control protocols. While all deficiencies show correction dates, the pattern of repeated problems in core care areas—particularly feeding tube management and wound care appearing multiple times—suggests persistent challenges with consistent quality care delivery.
Aug 26, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 7, 2025Routine8
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Mar 27, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nov 14, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 23, 2024Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Aug 14, 2024Routine11
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Aug 7, 2025
$47,700
Payment Denial
Aug 7, 2025
15-day denial
Ownership & Operations
Who Operates This Facility
The Laurels of Hudsonville
for profit
Chain Affiliation
Ciena Healthcare/laurel Health Care
83 facilities nationwide
Chain avg rating: 2.9/5 · Rank 63 of 84
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
82 reviews from families & visitors
Official Website
Visit laurelsofhudsonville.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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