Assisted Living

Waterford Place Assisted Living

Name: Public quality & inspection record for Waterford Place Assisted Living
Creator: EveryPlace
License: https://everyplace.care/research-policy

Public Google reviewers rate this highly and often mention clean, well-maintained, and modern facility. Schedule a visit to confirm the fit.

1725 Port Sheldon St., Jenison, MI 49428|Reported capacity: 70|Licensed & active

Source: MI LARA — view official record

Google rating

4.6/5

based on 56 Google reviews

(616) 667-1725 Directions Website

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What this means for your family

Public Google reviewers rate Waterford Place Assisted Living highly. Reviewers highlight: clean, well-maintained, and modern facility, friendly and personable staff. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.

Google Reviews

86 public Google reviews available

Waterford Place is widely praised for its beautiful, clean, and modern physical environment, with many visitors and family members noting the friendly and attentive staff. However, families should be aware of serious concerns regarding the security of personal belongings and potential lapses in responsiveness during off-hours, particularly in the rehab or assisted living sections.

Quality Themes

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Strengths

Clean, well-maintained, and modern facility
Friendly and personable staff
Abundant amenities and social activities
Bright and welcoming atmosphere

Concerns

Theft of personal belongings (mentioned by 2 reviewers)
Lack of responsiveness/staff availability at night (mentioned by 2 reviewers)
High cost and perceived lack of value (mentioned by 2 reviewers)

Rating Trends

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Distribution · 86 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1With the facility being so bright and active, what are some of the most popular social activities or outings that residents are currently enjoying?
2How does your team ensure that personal belongings are kept secure and accounted for within the residents' private rooms?
3Could you walk us through how your staffing levels and support availability change during the overnight hours to ensure residents are well-attended?
4We noticed the facility is very well-maintained; what is your process for keeping families updated on their loved one's care and any changes in their daily needs?
5Given the premium nature of your amenities, could you help us understand how you ensure the value of the services provided aligns with the monthly costs?
6In the event of a medical concern or emergency after hours, what is the specific protocol for notifying family members and coordinating with medical professionals?

Personalized based on this facility's data

Key Review Excerpts

“Just got a phone call from her at 2:30 in the morning because she needed a nurse and no one could hear her. The nurse that was in earlier forgot to clip her call button on her and it was laying on the floor.”

Family member · 2017★☆☆☆☆

Source: 86 Google reviews in the current analysis set

State Inspection History

State Inspections

Source: MI Dept. of Licensing & Regulatory Affairs

4total

Key Findings

No deficiencies found. All reviewed inspection reports indicate that the facility is in substantial compliance with all applicable state rules and statutes.

Apr 17, 2025RoutineNo deficiencies reported

None

View official report

No deficiencies are reported in this inspection record.

Feb 5, 2024RoutineNo deficiencies reported

None

View official report

No deficiencies are reported in this inspection record.

Jul 13, 2018OtherNo deficiencies reported

None

View official report

No deficiencies are reported in this inspection record.

Aug 17, 2015RoutineNo deficiencies reported

None

View official report

No deficiencies are reported in this inspection record.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Sunset Manor INC.

Source: State licensing data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(616) 667-1725

sunsetcommunities.org

1725 Port Sheldon St.

Jenison, MI 49428

Get Directions View on Google Maps

References & Resources

Google Maps

Photos, directions & neighborhood info

Google Reviews

56 reviews from families & visitors

Official Website

Visit sunsetcommunities.org

MI LARA — View Official Record

Public-record source of inspection history and licensure data shown on this page

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.