Waterford Place
Families consistently rate this highly — reviewers highlight clean, well-maintained, and modern facility. Schedule a visit to confirm the fit.
based on 55 Google reviews
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What this means for your family
Waterford Place offers a beautiful, clean environment with many amenities that residents enjoy. However, given the serious reports regarding the security of personal belongings and gaps in emergency response, we strongly advise families to tour the facility and ask specific questions about their security protocols and how they handle off-hours emergency calls.
Google Reviews
Google Reviews
55 reviews on Google“Waterford Place is widely praised for its clean, modern, and beautiful physical environment, with many visitors and family members highlighting the friendly and attentive staff. However, serious concerns have been raised regarding the security of personal belongings and responsiveness during off-hours, specifically regarding call buttons and emergency communication. While many residents enjoy the amenities and independent lifestyle, families should be aware of potential issues with management accountability and service gaps in the assisted living and rehab sections.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained, and modern facility
- Friendly and personable staff
- Active and engaging lifestyle amenities
- High-quality dining options
Concerns
- Theft of personal property and lack of administrative accountability (mentioned by 2 reviewers)
- Inadequate response to call buttons and emergency communication (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 85 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1The facility looks incredibly modern and well-maintained; what specific cleaning and upkeep schedules do you follow to keep the building in this condition?
- 2We've heard great things about the dining options here; could you tell us more about how much input residents have in the daily menus?
- 3What kind of active lifestyle amenities or group outings do you offer to keep residents engaged with one another?
- 4How does the staff manage response times for call buttons, and what is the protocol if a resident needs immediate assistance during the night?
- 5What systems or security measures are in place to ensure that residents' personal belongings and room items are kept safe and secure?
- 6How does the administration handle feedback or concerns from families to ensure there is clear and consistent communication between the facility and us?
Personalized based on this facility's data
Key Review Excerpts
“Don't move to this facility unless you want your personal possessions stolen. Most recently, the linens for her bed and art supplies were stolen right in front of her as she was dying. Administration will never admit that thefts are occurring.”
“Just got a phone call from her at 2:30 in the morning because she needed a nurse and no one could hear her. The nurse that was in earlier forgot to clip her call button on her and it was laying on the floor.”
“My Grandma stays in assisted living. They are great to her. Greg has been amazing! She talks about him often. We appreciate the time he takes to pay attention to her needs!”
Ownership & Operations
Who Operates This Facility
Sunset Manor INC.
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
55 reviews from families & visitors
Official Website
Visit sunsetcommunities.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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