The Oaks at Jamestown
Families consistently rate this highly — reviewers highlight warm, attentive, and compassionate staff. Schedule a visit to confirm the fit.
based on 128 Google reviews
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What this means for your family
The Oaks at Jamestown is highly regarded for its vibrant community, exceptional dining, and compassionate staff, making it a top-tier choice for assisted living and memory care. However, families utilizing their rehab or skilled nursing services should be proactive in monitoring care, as recent feedback indicates potential issues with call-bell response times and medication management.
Google Reviews
Google Reviews
128 reviews on Google“The Oaks at Jamestown is widely praised for its beautiful, modern facility and a staff that consistently goes above and beyond to create a warm, family-like atmosphere. Families frequently highlight the high-quality dining, engaging activities, and the compassionate care provided in both assisted living and memory care units. While the vast majority of feedback is glowing, one recent critical review points to significant concerns regarding rehab care, including slow call-bell response times and medication management issues.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and compassionate staff
- High-quality, restaurant-style dining
- Clean, modern, and well-maintained facility
- Engaging and frequent resident activities
- Strong sense of community and family involvement
Concerns
- Slow call-bell response times in rehab/skilled nursing (mentioned by 2 reviewers)
- Medication management and administrative errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 158 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the strong sense of community here, what are some of the most popular activities or social events that new residents usually enjoy participating in?
- 2I noticed how highly residents speak of your dining program; could you walk me through how the restaurant-style service works and how you accommodate individual dietary preferences?
- 3With a smaller community of 41 residents, how does your team ensure that each person receives the personalized attention they need throughout the day?
- 4Could you explain your current process for medication management and how you ensure accuracy and timely administration for your residents?
- 5When a resident needs assistance, what is your typical protocol for responding to call bells, and how do you prioritize those requests to ensure everyone is supported?
- 6How do you keep families involved and informed about their loved one's care and daily experiences here at The Oaks?
Personalized based on this facility's data
Key Review Excerpts
“The nursing personnel and aids treat the residence like their own parents (one aid even calls my wife mama). The staff is truly centered on the residents and their families”
“The staff in the memory care unit are absolutely amazing! They care for the residents as if they are their own family. We have appreciated their care for my grandpa immensely!”
“Rehab to Home Program. Nice building. Care leaves something to be desired. Long call bell response. Med errors. If you refuse a shower it’s going to be more than a week before you get another.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
The February 2025 renewal inspection identified three areas of concern regarding medication logging, food labeling, and the storage of sharp objects. The facility is required to submit a corrective action plan to address these safety and documentation issues.
Feb 11, 2025Routine
Sharp items were found easily accessible in the assisted living and memory care units, posing a risk of injury to residents with impaired cognition.
The narcotic count medication log contained a blank entry for 2/9/2025, making it impossible to determine if narcotics were appropriately counted and verified between day and night shifts.
Multiple food items in the beverage station, assisted living activities area, and main service kitchen were unlabeled and lacked appropriate open dates, making it impossible to determine if they were safe for consumption.
Ownership & Operations
Who Operates This Facility
Trilogy Healthcare of Hudsonville, LLC
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
128 reviews from families & visitors
Official Website
Visit oaksatjamestown.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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