The Guest House Skilled Nursing Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 33 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (14 vs median 7)
- High staff turnover (65%)
Bottom 25% in LA · Critically understaffed (RN) · Significantly below average staffing · Worst in PRIORITY MANAGEMENT chain · $267,179 in fines
What this means for your family
While some families report excellent experiences with the rehab team and specific staff members, the facility has a concerning pattern of safety lapses and neglect, particularly for residents requiring memory care. If you consider this facility, we strongly recommend conducting an unannounced visit during night or weekend hours to observe staffing levels and response times firsthand.
Google Reviews
Google Reviews
33 reviews on Google“The Guest House Skilled Nursing Rehabilitation receives highly polarized reviews, with some families praising the compassionate care and clean environment, while others report severe incidents of neglect and poor management. Recurring complaints focus on understaffing, particularly at night, and significant lapses in patient safety, including unmonitored exits and physical injuries. Families considering this facility should be aware of the stark contrast between positive experiences with specific staff members and reports of systemic organizational failures.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive individual staff members
- Clean and well-maintained facility
- Effective rehabilitation therapy programs
- Responsive office and leadership staff for some families
Concerns
- Severe neglect and lack of supervision leading to patient injury or wandering (mentioned by 5 reviewers)
- Understaffing, particularly during night shifts (mentioned by 3 reviewers)
- Poor communication from management regarding patient status (mentioned by 3 reviewers)
- Inadequate hygiene and lack of basic supplies (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure residents are supervised and safe, especially during the night shift?
- 2I noticed some concerns regarding communication; what is your standard process for keeping families updated on a loved one's daily status and any changes in their health?
- 3Could you walk me through your current approach to medication management and how you ensure accuracy for residents with complex needs?
- 4With the recent focus on facility improvements, what steps are being taken to enhance the dining experience and ensure residents receive consistent, high-quality nutrition?
- 5How does your team handle urgent medical situations or falls, and what is your process for notifying family members immediately when an incident occurs?
- 6What measures are in place to ensure that basic hygiene and essential supplies are consistently provided to every resident throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“Well let's 1st start with around April 7th my mom escaped out of her bedroom window around 1 A.m. in morning... they didn't know she was gone she had pillows on bed covered up looking like she was in bed”
“It takes them over an hour to get to her room just so she can use the bathroom. She has trouble standing and need a little assistance... so when they take all that time she can no longer hold it well then they expect her to be able to clean herself”
“I am writing this on behalf of my sister who was a resident at this facility... It was a down hill spiral for her in that short period of time due to obvious neglect on the part of the staff. Communication is non existent.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
1
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant ongoing concerns with 16 complaint-triggered deficiencies indicating families have filed reports about serious issues. The most recurring problems involve care planning, medication management, and accident prevention/safety hazards, with accident hazards cited multiple times including recent complaints in 2024. While the facility reports correcting violations, the pattern of repeated issues across the same care areas and continued family complaints suggests persistent quality problems that warrant careful consideration before placement.
Apr 10, 2025Routine14
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Sep 25, 2024Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Aug 28, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jun 20, 2024Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Employ staff that are licensed, certified, or registered in accordance with state laws.
May 9, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Mar 14, 2024Routine6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Sep 25, 2024
$112,197
Fine
Mar 14, 2024
$12,761
Fine
Sep 20, 2023
$11,174
Fine
Aug 17, 2023
$131,047
Ownership & Operations
Who Operates This Facility
The Guest House Skilled Nursing Rehabilitation
for profit
Chain Affiliation
Priority Management
38 facilities nationwide
Chain avg rating: 2.7/5 · Rank 37 of 38 (Worst)
Ownership & Management
Owners
Sdb Holdings
Owner · Organization
Bauder, William
Owner (parent company)
Boulware, Douglas
Owner (parent company)
Boulware, Steven
Owner (parent company)
Boulware, Steven
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit theguesthousenursinghome.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
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