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Nursing HomeMedicaid Investigative

The Guest House Skilled Nursing Rehabilitation

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

9225 Normandie Drive, Shreveport, LA 71118177 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.2/5

based on 33 Google reviews

5
4
3
2
1
The Guest House Skilled Nursing Rehabilitation Nursing Home in Shreveport, LA — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (14 vs median 7)
  • High staff turnover (65%)

Bottom 25% in LA · Critically understaffed (RN) · Significantly below average staffing · Worst in PRIORITY MANAGEMENT chain · $267,179 in fines

Source: Medicare data

What this means for your family

While some families report excellent experiences with the rehab team and specific staff members, the facility has a concerning pattern of safety lapses and neglect, particularly for residents requiring memory care. If you consider this facility, we strongly recommend conducting an unannounced visit during night or weekend hours to observe staffing levels and response times firsthand.

Google Reviews

Google Reviews

33 reviews on Google
The Guest House Skilled Nursing Rehabilitation receives highly polarized reviews, with some families praising the compassionate care and clean environment, while others report severe incidents of neglect and poor management. Recurring complaints focus on understaffing, particularly at night, and significant lapses in patient safety, including unmonitored exits and physical injuries. Families considering this facility should be aware of the stark contrast between positive experiences with specific staff members and reports of systemic organizational failures.

Quality Themes

Tap a score for details
Food3.0Staff4.0Clean5.0Activities6.0Meds2.0Memory2.0Comms3.0ValueN/A

Strengths

  • Compassionate and attentive individual staff members
  • Clean and well-maintained facility
  • Effective rehabilitation therapy programs
  • Responsive office and leadership staff for some families

Concerns

  • Severe neglect and lack of supervision leading to patient injury or wandering (mentioned by 5 reviewers)
  • Understaffing, particularly during night shifts (mentioned by 3 reviewers)
  • Poor communication from management regarding patient status (mentioned by 3 reviewers)
  • Inadequate hygiene and lack of basic supplies (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'17(3)'20(3)'23(4)'25(8)'26(3)

Distribution · 37 analyzed

5
13
4
7
3
2
2
0
1
15

How They Respond to Reviews

15%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the current staffing levels, what specific protocols are in place to ensure residents are supervised and safe, especially during the night shift?
  • 2I noticed some concerns regarding communication; what is your standard process for keeping families updated on a loved one's daily status and any changes in their health?
  • 3Could you walk me through your current approach to medication management and how you ensure accuracy for residents with complex needs?
  • 4With the recent focus on facility improvements, what steps are being taken to enhance the dining experience and ensure residents receive consistent, high-quality nutrition?
  • 5How does your team handle urgent medical situations or falls, and what is your process for notifying family members immediately when an incident occurs?
  • 6What measures are in place to ensure that basic hygiene and essential supplies are consistently provided to every resident throughout the day?

Personalized based on this facility's data


Key Review Excerpts

Well let's 1st start with around April 7th my mom escaped out of her bedroom window around 1 A.m. in morning... they didn't know she was gone she had pillows on bed covered up looking like she was in bed

Memory care family member · 2024☆☆☆☆

It takes them over an hour to get to her room just so she can use the bathroom. She has trouble standing and need a little assistance... so when they take all that time she can no longer hold it well then they expect her to be able to clean herself

Rehab patient's family · 2023☆☆☆☆

I am writing this on behalf of my sister who was a resident at this facility... It was a down hill spiral for her in that short period of time due to obvious neglect on the part of the staff. Communication is non existent.

Long-term resident's family · 2024☆☆☆☆
Source: 33 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.22hrs
29%
Registered nurses for medical care
Total Nursing
2.75hrs
67%
All nurses + aides combined
Staff Turnover
69%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

11

measures

Worse Than Avg

1

measures

Mixed Results

5

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.4%
Better than Avg
Here
1.4%
US
12.1%
LA
2.1%
Caddo
5.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.8%
Better than Avg
Here
99.8%
US
93.4%
LA
92.8%
Caddo
89.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility12.4%
Better than Avg
Here
12.4%
US
15.3%
LA
20.1%
Caddo
18.2%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
LA
94.9%
Caddo
93.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility16.3%
Mixed vs Avgs
Here
16.3%
US
15.4%
LA
22.8%
Caddo
22.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility20.4%
Mixed vs Avgs
Here
20.4%
US
14.4%
LA
19.0%
Caddo
20.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.7%
LA
76.2%
Caddo
74.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.5%
Better than Avg
Here
99.5%
US
81.8%
LA
84.8%
Caddo
77.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility6.7%
Worse than Avg
Here
6.7%
US
1.6%
LA
3.3%
Caddo
2.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
4penalties
Well above state avg (8.3)
16 complaint-triggered
$267,179 in fines

This facility has significant ongoing concerns with 16 complaint-triggered deficiencies indicating families have filed reports about serious issues. The most recurring problems involve care planning, medication management, and accident prevention/safety hazards, with accident hazards cited multiple times including recent complaints in 2024. While the facility reports correcting violations, the pattern of repeated issues across the same care areas and continued family complaints suggests persistent quality problems that warrant careful consideration before placement.

Apr 10, 2025Routine
14
0554Potential for harm · PatternCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0637Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0698Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0700Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0757Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0947Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0851Potential for harm · IsolatedCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

Sep 25, 2024Complaint
4
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0835Immediate jeopardy · IsolatedCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Aug 28, 2024Complaint
1
0686Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Jun 20, 2024Complaint
2
0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0839Potential for harm · PatternCorrected

Administration Deficiencies

Employ staff that are licensed, certified, or registered in accordance with state laws.

May 9, 2024Complaint
2
0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Mar 14, 2024Routine
6
0600Actual harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0676Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0757Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Federal Penalties

Fine

Sep 25, 2024

$112,197

Fine

Mar 14, 2024

$12,761

Fine

Sep 20, 2023

$11,174

Fine

Aug 17, 2023

$131,047

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Guest House Skilled Nursing Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

Priority Management

Chain Size

38 facilities nationwide

Chain avg rating: 2.7/5 · Rank 37 of 38 (Worst)

Ownership & Management

Owners

Sdb Holdings

Owner · Organization

100%

Bauder, William

Owner (parent company)

Boulware, Douglas

Owner (parent company)

Boulware, Steven

Owner (parent company)

Boulware, Steven

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Priority Management Group, LLCManagerBauder, WilliamManagerBoulware, StevenManagerPriority Management Group, LLCAdp of the SnfProgressive Rehab Solutions, LLCAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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