Heritage Manor South
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 63 Google reviews
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What this means for your family
While the facility has historically been praised for its cleanliness and friendly environment, there has been a concerning trend of negative reports in 2025 regarding medical neglect and unprofessional staff behavior. Families considering this facility should conduct an unannounced visit and specifically observe staff interactions with residents to ensure the quality of care meets your expectations.
Google Reviews
Google Reviews
63 reviews on Google“Heritage Manor South receives frequent praise for its clean, well-maintained environment and friendly, professional staff who treat residents with respect. However, recent reviews from 2025 highlight serious concerns regarding neglect, unprofessional behavior, and inadequate medical care for vulnerable patients. Families should carefully weigh the positive atmosphere against these significant reports of declining standards.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and professional nursing staff
- Welcoming, family-oriented environment
- Responsive to resident needs
Concerns
- Inadequate medical care and pain management (mentioned by 2 reviewers)
- Unprofessional staff behavior and neglect (mentioned by 2 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 65 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are quite active in responding to feedback online; what is the best way for family members to reach out if they have questions or need a quick update on their loved one?
- 2Since medication management is such a critical part of care, could you walk me through your process for ensuring residents receive the right doses on time and how you handle adjustments to pain management plans?
- 3With a 3-star staffing rating, how do you ensure that your team has enough capacity to provide personalized attention to each resident throughout the day?
- 4We read that the facility is very welcoming and well-maintained; what kind of daily activities or social programs do you have in place to help new residents feel at home and connected with others?
- 5How does your nursing team coordinate with outside physicians to ensure that any health concerns or changes in a resident's condition are communicated clearly and promptly to the family?
- 6Given your commitment to a family-oriented environment, what steps do you take to foster a culture of professionalism and consistent communication among your staff members?
Personalized based on this facility's data
Key Review Excerpts
“My mother is currently a resident in the memory care unit. She has been at HMS for over a year now and we cannot say one bad thing about this facility.”
“The staff has been respectful, professional, courteous, and they take of your concerns in a very timely manner.”
“I came several times my brothers dad was in pain couldn’t speak but I saw it in his facial expressions and I had to ask for him pain medicine.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Heritage Manor South has recurring issues with care planning, safety oversight, and medication management across multiple surveys, with families filing complaints about safety hazards and grievance processes. The facility shows a pattern of deficiencies in developing complete care plans (appearing in three separate surveys) and ensuring accident-free environments, though all violations have been corrected according to state records.
Apr 1, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jan 14, 2026Routine2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Dec 11, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 22, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Oct 30, 2024Routine7
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Nov 29, 2023Routine4
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Ownership & Operations
Who Operates This Facility
Heritage Manor South
for profit
Chain Affiliation
The Beebe Family
49 facilities nationwide
Chain avg rating: 2.6/5 · Rank 12 of 48
Ownership & Management
Owners
Act Investments, LLC
Owner · Organization
Medico LLC
Owner · Organization
David & Felicia Stallard Child Tr
Owner (parent company) · Organization
Elton Glynn Beebe Jr. & Nancy Doty Beebe Irrv Tr Ua
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
63 reviews from families & visitors
Official Website
Visit heritagemanorsouth.com
Medicare data downloads
Original nursing home datasets
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