Spring Lake Skilled Nursing and Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 40 Google reviews
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What this means for your family
While the facility is physically modern and offers effective rehab therapy, the recurring reports of patient neglect and poor communication are critical red flags. If you choose this facility, ensure you have a plan for frequent, in-person monitoring of your loved one's hygiene and medical status, and do not rely solely on nursing staff for updates.
Google Reviews
Google Reviews
40 reviews on Google“Spring Lake Skilled Nursing and Rehabilitation presents a polarized experience, with some families praising the recent facility renovations and effective rehab therapy, while others report severe concerns regarding patient neglect and unprofessional conduct. While several reviewers highlight compassionate care and successful recovery outcomes, multiple reports of unaddressed medical needs, poor communication, and staff mistreatment of vulnerable residents suggest significant inconsistency in the quality of care provided.”
Quality Themes
Tap a score for detailsStrengths
- Modern, well-maintained facility and recent renovations
- Effective physical and occupational therapy programs
- Compassionate and attentive individual staff members
- Positive dining experiences for some residents
Concerns
- Neglect of basic patient needs (feeding, hygiene, wound care) (mentioned by 6 reviewers)
- Poor communication and lack of responsiveness from nursing/administration (mentioned by 5 reviewers)
- Staff mistreatment or verbal abuse of residents (mentioned by 4 reviewers)
- Understaffing and slow response times, particularly on weekends (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent renovations, how have these physical upgrades impacted the daily living experience and comfort of your residents?
- 2I noticed the staffing rating is currently lower than other areas; what specific steps is the leadership team taking to ensure consistent, timely support for residents, especially on weekends?
- 3How does your nursing team ensure that personal care needs—such as hygiene, wound care, and assistance with meals—are consistently met throughout the day?
- 4Communication is very important to our family; what is the standard process for keeping us updated on our loved one's health status and any changes in their care plan?
- 5Could you walk us through how your team handles medication management and ensures accuracy, given the complexity of care for your 160 residents?
- 6What protocols are in place to ensure that all staff members maintain a compassionate and respectful environment for every resident?
Personalized based on this facility's data
Key Review Excerpts
“The nurses neglected her & she died suddenly. This place should be shut down.”
“Instead of getting stronger, they left her in bed until she had stage 4 bed sores and blisters on her feet from never cleaning her feet or changing her socks.”
“From the moment my husband arrived we have both been treated with kindness and professionalism. After four weeks there is a significant improvement.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Spring Lake has a concerning pattern of deficiencies with families filing multiple complaints about care issues. The facility struggles most with basic daily care assistance, nursing staffing levels, and care planning. Recent surveys show repeated problems with daily living assistance and ongoing fire safety issues, though the facility has corrected each cited deficiency when identified.
Dec 3, 2025Routine5
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Sep 25, 2024Routine4
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Jun 5, 2024Complaint3
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Aug 9, 2023Routine6
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Aug 9, 2023Complaint1
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Jun 21, 2023Complaint1
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Ownership & Operations
Who Operates This Facility
Spring Lake Skilled Nursing and Rehabilitation
for profit
Chain Affiliation
Priority Management
38 facilities nationwide
Chain avg rating: 2.7/5 · Rank 18 of 38
Ownership & Management
Owners
Sdb Holdings
Owner · Organization
Bauder, William
Owner (parent company)
Boulware, Douglas
Owner (parent company)
Boulware, Steven
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit springlakenursinghome.com
Medicare data downloads
Original nursing home datasets
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