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Nursing HomeMedicaid Investigative

Southern Hills Healthcare and Rehabilitation

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

9105 Baird Road, Shreveport, LA 71118101 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 99 Google reviews

5
4
3
2
1
Southern Hills Healthcare and Rehabilitation Nursing Home in Shreveport, LA — Street View
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8/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (13 vs median 7)

Bottom 25% in LA · Critically understaffed (RN) · Above average staffing · Worst in THE BEEBE FAMILY chain · $61,584 in fines · Special Focus Facility (CMS) · Abuse citation

Source: Medicare data

What this means for your family

Southern Hills is frequently praised for its clean environment and active event programming, making it a visually appealing choice. However, families should be aware of consistent reports regarding slow response times to patient needs and communication gaps; we strongly recommend asking the administration for their specific protocols on call-light response times and family updates.

Google Reviews

Google Reviews

99 reviews on Google
Southern Hills Healthcare and Rehabilitation receives a high volume of positive reviews praising its cleanliness, friendly atmosphere, and attentive staff. However, there is a recurring pattern of critical feedback from family members regarding inconsistent communication, slow response times to call lights, and concerns about medication management and hygiene standards.

Quality Themes

Tap a score for details
FoodN/AStaff6.0Clean9.0Activities8.0Meds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Clean, odor-free facility
  • Friendly and welcoming staff
  • Effective physical therapy department
  • Professional admissions and social services

Concerns

  • Slow response to call lights and patient needs (mentioned by 4 reviewers)
  • Inconsistent medication management and housekeeping (mentioned by 3 reviewers)
  • Poor communication from nursing staff to families (mentioned by 3 reviewers)
  • Staff unprofessionalism (cell phone use, gossiping) (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2341.0'18(5)1.85.0'21(1)5.04.6'23(16)4.34.7'25(75)4.2'26(13)

Distribution · 139 analyzed

5
109
4
11
3
2
2
0
1
17

How They Respond to Reviews

98%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily care experience for residents?
  • 2With a capacity of 101 residents, what specific systems do you have in place to ensure that call lights are answered promptly and that residents' needs are met in a timely manner?
  • 3Given the recent focus on facility operations, could you explain your current process for ensuring medication management is consistent and error-free for every resident?
  • 4How do you facilitate regular, proactive communication between the nursing staff and family members so we stay updated on our loved one's health and progress?
  • 5I've read great things about your physical therapy department; how do you integrate those services into a resident's daily routine to keep them active and engaged?
  • 6How do you foster a professional environment among your staff to ensure that every interaction with a resident is respectful and focused on their well-being?

Personalized based on this facility's data


Key Review Excerpts

The aids, nurses and medicine techs were all so kind. Each one went above and beyond. The superstars were Dawn, Tiffany, and Ashley.

Rehab patient family member · 2025★★★★★

I called the nurse and left message and she never returned my phone call. They are not consistent with housekeeping or providing her meds. Nurses do not provide adequate notes to her file.

Rehab patient family member · 2025☆☆☆☆

My mother was left in a pile of feces for an hour. She called for assistance and due to “shift change” the cna left her there.

Long-term resident's family · 2018☆☆☆☆
Source: 99 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.31hrs
42%
Registered nurses for medical care
Total Nursing
3.92hrs
96%
All nurses + aides combined
Staff Turnover
56%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

8

measures

Worse Than Avg

6

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility28.7%
Worse than Avg
Here
28.7%
US
15.4%
LA
22.8%
Caddo
21.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility29.1%
Worse than Avg
Here
29.1%
US
19.4%
LA
16.5%
Caddo
16.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
LA
92.8%
Caddo
89.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility13.0%
Better than Avg
Here
13.0%
US
19.5%
LA
23.2%
Caddo
20.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.3%
Mixed vs Avgs
Here
2.3%
US
12.1%
LA
2.1%
Caddo
5.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility22.5%
Worse than Avg
Here
22.5%
US
15.3%
LA
20.1%
Caddo
17.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility98.2%
Better than Avg
Here
98.2%
US
79.7%
LA
76.2%
Caddo
74.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.6%
Better than Avg
Here
99.6%
US
81.8%
LA
84.8%
Caddo
77.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
1.6%
LA
3.3%
Caddo
2.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

13deficiencies
2penalties
Well above state avg (8.3)
3 complaint-triggered
$61,584 in fines

Families have filed complaints leading to three investigations, revealing concerning issues with safety oversight, medication management, and pest control. The facility shows recurring problems with care planning and resident assessments across multiple surveys spanning 2023-2025, indicating persistent systemic issues. While all deficiencies show correction dates, the pattern of repeated violations in core care areas, combined with recent serious findings including abuse protection failures in February 2025, suggests ongoing quality concerns that warrant careful consideration.

May 14, 2025Complaint
1
0689Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Feb 7, 2025Routine
12
0600Immediate jeopardy · WidespreadCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Immediate jeopardy · WidespreadCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0835Immediate jeopardy · WidespreadCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0580Potential for harm · PatternCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0700Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0730Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0868Potential for harm · IsolatedCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

Jan 24, 2024Routine
2
0638Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

Dec 20, 2023Complaint
1
0925Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Jul 26, 2023Complaint
1
0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Feb 8, 2023Routine
6
0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0698Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Federal Penalties

Fine

May 14, 2025

$17,345

Fine

Feb 7, 2025

$44,239

Ownership & Operations

Who Operates This Facility

Owner / Operator

Southern Hills Healthcare and Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

The Beebe Family

Chain Size

48 facilities nationwide

Chain avg rating: 2.6/5 · Rank 39 of 48 (Worst)

Ownership & Management

Owners

Medico LLC

Owner · Organization

100%

Key personnel

Parkinson, ToniOfficer / DirectorAccount Management Services INCManagerAdministrative Systems INCManagerMedico LLCManagerPathway Management of Louisiana LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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