Southern Hills Healthcare and Rehabilitation
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 99 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (13 vs median 7)
Bottom 25% in LA · Critically understaffed (RN) · Above average staffing · Worst in THE BEEBE FAMILY chain · $61,584 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
Southern Hills is frequently praised for its clean environment and active event programming, making it a visually appealing choice. However, families should be aware of consistent reports regarding slow response times to patient needs and communication gaps; we strongly recommend asking the administration for their specific protocols on call-light response times and family updates.
Google Reviews
Google Reviews
99 reviews on Google“Southern Hills Healthcare and Rehabilitation receives a high volume of positive reviews praising its cleanliness, friendly atmosphere, and attentive staff. However, there is a recurring pattern of critical feedback from family members regarding inconsistent communication, slow response times to call lights, and concerns about medication management and hygiene standards.”
Quality Themes
Tap a score for detailsStrengths
- Clean, odor-free facility
- Friendly and welcoming staff
- Effective physical therapy department
- Professional admissions and social services
Concerns
- Slow response to call lights and patient needs (mentioned by 4 reviewers)
- Inconsistent medication management and housekeeping (mentioned by 3 reviewers)
- Poor communication from nursing staff to families (mentioned by 3 reviewers)
- Staff unprofessionalism (cell phone use, gossiping) (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 139 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily care experience for residents?
- 2With a capacity of 101 residents, what specific systems do you have in place to ensure that call lights are answered promptly and that residents' needs are met in a timely manner?
- 3Given the recent focus on facility operations, could you explain your current process for ensuring medication management is consistent and error-free for every resident?
- 4How do you facilitate regular, proactive communication between the nursing staff and family members so we stay updated on our loved one's health and progress?
- 5I've read great things about your physical therapy department; how do you integrate those services into a resident's daily routine to keep them active and engaged?
- 6How do you foster a professional environment among your staff to ensure that every interaction with a resident is respectful and focused on their well-being?
Personalized based on this facility's data
Key Review Excerpts
“The aids, nurses and medicine techs were all so kind. Each one went above and beyond. The superstars were Dawn, Tiffany, and Ashley.”
“I called the nurse and left message and she never returned my phone call. They are not consistent with housekeeping or providing her meds. Nurses do not provide adequate notes to her file.”
“My mother was left in a pile of feces for an hour. She called for assistance and due to “shift change” the cna left her there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to three investigations, revealing concerning issues with safety oversight, medication management, and pest control. The facility shows recurring problems with care planning and resident assessments across multiple surveys spanning 2023-2025, indicating persistent systemic issues. While all deficiencies show correction dates, the pattern of repeated violations in core care areas, combined with recent serious findings including abuse protection failures in February 2025, suggests ongoing quality concerns that warrant careful consideration.
May 14, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 7, 2025Routine12
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Jan 24, 2024Routine2
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Dec 20, 2023Complaint1
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Jul 26, 2023Complaint1
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Feb 8, 2023Routine6
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Federal Penalties
Fine
May 14, 2025
$17,345
Fine
Feb 7, 2025
$44,239
Ownership & Operations
Who Operates This Facility
Southern Hills Healthcare and Rehabilitation
for profit
Chain Affiliation
The Beebe Family
48 facilities nationwide
Chain avg rating: 2.6/5 · Rank 39 of 48 (Worst)
Ownership & Management
Owners
Medico LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
99 reviews from families & visitors
Official Website
Visit southernhillshealthcare.com
Medicare data downloads
Original nursing home datasets
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