Heritage Manor West
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 126 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
Above average in LA · Critically understaffed (RN) · No penalties on record
What this means for your family
Heritage Manor West is highly regarded for its clean, modern facility and friendly atmosphere, making it a top choice for many families. However, given the recurring reports of neglect and slow response times on weekends, we strongly recommend visiting during off-hours and asking specifically about their weekend staffing ratios and protocols for hygiene checks.
Google Reviews
Google Reviews
126 reviews on Google“Heritage Manor West is widely praised for its clean, modern, and odor-free environment, with many families describing it as a 'home away from home.' While the vast majority of reviews highlight friendly, attentive staff and professional care, a small subset of reviewers report serious concerns regarding neglect, hygiene issues, and inconsistent staffing levels, particularly on weekends.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained, and odor-free facility
- Spacious and comfortable private rooms
- Friendly and professional nursing and administrative staff
- Efficient and secure visitor check-in process
Concerns
- Neglect and hygiene issues (e.g., soiled patients, pressure sores) (mentioned by 3 reviewers)
- Inconsistent staffing and slow response times on weekends (mentioned by 2 reviewers)
- Inadequate communication between shifts regarding resident needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 129 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that resident and family input to improve the daily experience here?
- 2With the facility having 140 residents, how do you ensure that communication about individual care needs remains consistent and accurate during shift changes?
- 3Some families have expressed concerns regarding hygiene and skin care; could you walk me through your specific protocols for monitoring and preventing pressure sores?
- 4I see that staffing levels can fluctuate on weekends; what steps are in place to ensure that response times for call lights remain prompt during those shifts?
- 5Since dining is such a big part of daily life, what are some ways you are working to enhance the meal experience for residents?
- 6How does your nursing team coordinate with local hospitals or specialists if a resident experiences a sudden change in their medical condition?
Personalized based on this facility's data
Key Review Excerpts
“The facility was beautiful, expansive, clean, and with very friendly staff. All of the resident rooms appeared to be private, clean and spacious.”
“The staff is vigilant and approachable. They are very reassuring and this is from the CNA’s down to the RN’s and Therapist! Even the van driver has aided in my dad’s care.”
“I came to visit my uncle it took FOREVER for anyone to come change him when you ask for help they say they're coming but takes at least a hour or two.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Heritage Manor West has ongoing concerns with 18 deficiencies across 4 surveys, including complaint-triggered issues where families filed reports about feeding tube use and daily care assistance. The facility repeatedly struggles with care planning, basic daily care assistance, and resident rights, with similar problems appearing across multiple years. While all deficiencies show correction dates, the pattern of recurring issues in fundamental care areas warrants careful consideration.
Mar 11, 2026Routine8
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Environmental Deficiencies
Put firmly secured handrails on each side of hallways.
Jan 8, 2025Routine5
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Dec 10, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jan 10, 2024Routine2
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
Heritage Manor West
for profit
Chain Affiliation
The Beebe Family
49 facilities nationwide
Chain avg rating: 2.6/5 · Rank 22 of 48
Ownership & Management
Owners
Act Investments, LLC
Owner · Organization
Lena Heritage LLC
Owner · Organization
David & Felicia Stallard Child Tr
Owner (parent company) · Organization
Elton Glynn Beebe Jr. & Nancy Doty Beebe Irrv Tr Ua
Owner (parent company) · Organization
Beebe, Nancy
Owner (parent company)
Sadler, Joseph
Owner (parent company)
Stallard, David
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
126 reviews from families & visitors
Official Website
Visit heritagemanorwest.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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