The Collinfield House
Families consistently rate this highly — reviewers highlight compassionate and skilled caregiving staff. Schedule a visit to confirm the fit.
based on 16 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a personalized, small-scale home environment with highly attentive caregivers. However, while recent management has addressed past issues, you should still verify current communication protocols with the owner to ensure your family's specific medical needs are being monitored closely.
Google Reviews
Google Reviews
16 reviews on Google“Families can expect a compassionate, small-scale environment where staff members are noted for being patient, skilled, and attentive to individual needs. While recent reviews highly praise the personalized care and food quality, older reviews from 2023 highlighted significant concerns regarding management communication and medical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and skilled caregiving staff
- High-quality and consistent food service
- Small, intimate, and welcoming home environment
- Low staff turnover with dedicated long-term team members
Concerns
- Management communication and oversight issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
The owner provides highly personalized and warm responses to positive reviews, often mentioning specific residents or staff details. However, the pattern shifts to a defensive and argumentative tone when addressing negative reviews.
Questions for Your Tour
- 1Since the home is so intimate with only 8 residents, how does the staff ensure each person's unique daily routine and personal preferences are honored?
- 2We love hearing about the dedicated, long-term team members here; how do you ensure that same level of consistent communication between the staff and our family members?
- 3The food service seems to be a real highlight here—could you tell us more about how the menus are planned and how much input residents have in their daily meals?
- 4In such a small, cozy environment, what kind of daily activities or social outings are organized to keep the residents engaged with one another?
- 5How is the process for managing medical needs or handling unexpected health emergencies handled during the overnight hours?
- 6With such a small group of residents, how do you approach communicating important facility updates or changes in care plans to the families?
Personalized based on this facility's data
Key Review Excerpts
“The difference in their care was instantly recognizable. Collinfield House staff were compassionate, patient, skilled and they paid attention.”
“Their standards of care are excellent, their food service is consistently very good in both quantity and quality.”
“The staff and the owner take care of her like family. Lots of long term staffers which is rare, it’s a dedicated caretaking team.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent comprehensive inspection for The Collinfield House took place on April 17, 2019, and identified two health code violations regarding staff training and the posting of the abuse reporting hotline. Both issues were corrected shortly after the inspection, and there are currently no active enforcement actions on record.
Apr 17, 2019Routine
Health Code (2 violations)
The facility failed to train all staff in reporting abuse and neglect prior to their assuming any job responsibilities.
The facility failed to post DADS telephone hotline number to report suspected abuse, neglect, or exploitation.
Ownership & Operations
Who Operates This Facility
Ralop LLC
for profit
RALOP LLC
TERRI SMITH
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Official Website
Visit assistedlivinginaustin.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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