Sedona Trace Health and Wellness Center
Strong Medicare quality ratings; families often praise excellent rehabilitation and physical therapy teams. Still worth an in-person visit.
based on 109 Google reviews
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What this means for your family
The facility's physical therapy and wound care specialists are highly regarded and could be excellent for post-surgical recovery. However, you must be extremely vigilant regarding skin integrity and call light responsiveness, as multiple families have reported serious neglect and pressure sores. We recommend visiting during evening or night hours to personally verify the responsiveness of the night staff.
Google Reviews
Google Reviews
109 reviews on Google“Families seeking rehabilitation services may find the therapy and physical therapy teams to be a significant strength, with several reviewers praising their effectiveness in post-surgery recovery. However, there are serious and recurring allegations regarding neglect, specifically concerning the development of pressure sores and slow response times to call lights. While many praise the beautiful, clean facility and certain nursing staff, others report significant issues with communication and responsiveness from the administration and night shifts.”
Quality Themes
Tap a score for detailsStrengths
- Excellent rehabilitation and physical therapy teams
- Beautiful, clean, and modern facility
- Compassionate wound care nursing
- Welcoming and friendly admissions process
Concerns
- Neglect and development of pressure sores (mentioned by 3 reviewers)
- Slow response to call lights and resident needs (mentioned by 3 reviewers)
- Poor communication from administration and night staff (mentioned by 3 reviewers)
- Difficulty reaching staff via telephone (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 115 analyzed
How They Respond to Reviews
The owner provides personalized greetings for many reviews and uses empathetic language for negative feedback. While they attempt to move disputes offline, some responses rely on repetitive templates.
Questions for Your Tour
- 1We are so impressed by how modern and clean the facility looks; could you tell us more about the specific types of physical therapy and rehabilitation programs available here?
- 2Since we want to ensure our loved one is always well-attended to, what steps are in place to ensure call lights are answered promptly, especially during the night shift?
- 3How does the nursing team approach specialized skin care and monitoring to prevent things like pressure sores or skin breakdown?
- 4What is the best way for our family to stay in regular contact with the administration and the nursing staff regarding updates on our loved one's care?
- 5Could you describe what a typical day of social activities and engagement looks like for the residents here?
- 6In the event of a medical emergency after hours, what is the protocol for notifying the family and coordinating with doctors?
Personalized based on this facility's data
Key Review Excerpts
“I was there for two months following surgery for broken hip. The physical therapy team did not let me give up! It was questionable if I would walk, sure to have a limp. I took the challenge! I’m home, alone and driving independently although I do errands with walker I have in car.”
“My family member stayed there for 21 days and we had to move hin to another facility. When he lift, he had stage 3 pressure sores all over his body and legs , which was very serious.”
“They take forever to answer call lights My mother has to wait 45+ minutes to get assistance for anything. This is sad. CNAs need to do there job.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
3
measures
6
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with 23 deficiencies across 5 surveys, including families filing two complaints about resident assessment issues and readmission rights. The main problem areas involve fire safety systems (appearing repeatedly), resident rights violations, and care assessments. While all deficiencies show correction dates, the recurring fire safety issues and complaint-triggered violations about basic resident protections warrant careful consideration during any visit.
Jul 24, 2025Routine2
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jun 16, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Jun 24, 2024Complaint1
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Jun 14, 2024Routine15
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use and maintenance of medical gas equipment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
May 11, 2023Routine4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Federal Penalties
Fine
Jun 14, 2024
$11,168
Ownership & Operations
Who Operates This Facility
Guadalupe County Hospital Board
for profit
MUSTANG RIDGE HEALTHCARE, INC
RACHAEL HURLEY
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 2.9/5 · Rank 23 of 84
Ownership & Management
Owners
Guadalupe County Hospital Board
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
109 reviews from families & visitors
Official Website
Visit sedonatrace.com
Medicare data downloads
Original nursing home datasets
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