Legend Oaks Healthcare and Rehabilitation North Austin
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 89 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Above-median deficiencies (9 vs median 8.0)
Below average in Texas · Below recommended RN staffing · Low staff turnover (stable workforce) · Below chain average · $41,890 in fines · Abuse citation
What this means for your family
This facility's strong rehab therapy team and clean environment make it a great choice for post-surgical recovery. However, families should closely monitor the security of personal belongings and verify that medication schedules are being strictly followed, as multiple reviewers noted issues with lost items and pain management.
Google Reviews
Google Reviews
89 reviews on Google“Families considering Legend Oaks North Austin will find a facility highly praised for its exceptional physical therapy team and a warm, professional nursing staff. While many residents thrive in the clean and social environment, some families have reported serious concerns regarding the loss of residents' personal belongings and inconsistent communication during weekends.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy
- Warm and professional nursing staff
- Clean and well-maintained facility
- Engaging social activities and community atmosphere
Concerns
- Loss of residents' personal belongings and clothing (mentioned by 4 reviewers)
- Slow response times or lack of communication on weekends (mentioned by 2 reviewers)
- Inconsistent medication management and pain control (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 94 analyzed
How They Respond to Reviews
The owner frequently uses the reviewer's name to personalize responses and acknowledges specific details in high-rated reviews. For negative feedback, they primarily use templates to invite further direct communication rather than addressing specific grievances publicly.
Questions for Your Tour
- 1We've heard wonderful things about the physical and occupational therapy programs here; could you tell us more about how those are integrated into a resident's daily routine?
- 2What specific protocols do you have in place to ensure medication management and pain control are handled consistently, especially during shift changes?
- 3How does the nursing team ensure that communication remains seamless and responsive for families during the weekends?
- 4Can you describe the process for tracking and securing residents' personal belongings and clothing to prevent anything from going missing?
- 5What kind of social activities or community events are currently available to help residents stay engaged and connected with one another?
- 6In the event of a medical emergency after hours, what is the immediate procedure for notifying both the medical team and the family?
Personalized based on this facility's data
Key Review Excerpts
“The therapists and all the personal were always helpful and very kind. The food was also very good. I want to thank all the staff for a very memorable experience”
“The facility is clean, welcoming, and truly feels like a second home. Knowing our loved one is in such capable and compassionate hands brings us great peace”
“My dad was in Legend Oaks for 5 weeks doing rehabilitation. The facility was very clean, and the staff was professional. There was a White stout guy who really helped with my dad.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 13 complaints triggering federal inspections at this facility, with recurring problems in infection control, resident safety, and abuse prevention. The facility has faced repeated issues with infection prevention programs, accident hazard prevention, and protecting residents from abuse and neglect, with some problems persisting across multiple years despite reported corrections. While all deficiencies show correction dates, the pattern of complaint-driven inspections and recurring safety concerns warrants careful consideration during any visit.
Sep 17, 2025Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Apr 28, 2025Complaint1
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Feb 20, 2025Routine3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Feb 5, 2025Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 17, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Nov 8, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Sep 17, 2025
$41,890
Ownership & Operations
Who Operates This Facility
Guadalupe County Hospital Board
for profit
DESSAU HEALTHCARE, INC
EDELMIRO GARZA III
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 2.9/5 · Rank 63 of 84
Ownership & Management
Owners
Guadalupe County Hospital Board
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
89 reviews from families & visitors
Official Website
Visit legendnorthaustin.com
Medicare data downloads
Original nursing home datasets
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