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Assisted Living

Neurorestorative Texas

Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.

8600 Cross Park Dr., St. Johns · Austin, TX 7875412 bedsLicensed & Active
Source: TX HHSC — view official record
Google rating
4.5/5

based on 39 Google reviews

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Neurorestorative Texas Assisted Living in Austin, TX — Street View
Street View

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What this means for your family

This facility is highly regarded for its ability to manage complex medical needs and its warm, family-like atmosphere. However, families should perform due diligence regarding the recent allegation of mistreatment and verify the responsiveness of the business office for administrative matters.

Google Reviews

Google Reviews

39 reviews on Google
Families considering this facility can expect a highly compassionate, family-oriented environment where staff are frequently praised for their attentiveness and personalized care. While the majority of reviews highlight exceptional medication management and emotional support, one reviewer raised a critical allegation of physical and verbal abuse that should be investigated. Most long-term residents benefit from the ability to age in place as their care needs evolve.

Quality Themes

Tap a score for details
Food5.0Staff9.5Clean9.0Activities8.0Meds10.0MemoryN/AComms8.0Value8.0

Strengths

  • Compassionate and attentive nursing staff
  • Strong medication management and health oversight
  • Welcoming and family-oriented atmosphere
  • Ability for residents to age in place

Concerns

  • Allegation of physical and verbal abuse
  • Business office responsiveness and attitude (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(1)'20(4)'22(8)'24(5)'26(4)

Distribution · 42 analyzed

5
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How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Since your facility is so intimate with only 12 residents, how do you ensure each person receives personalized attention during their daily routine?
  • 2We love how much people praise the compassionate nursing staff here; how do you specifically handle medication management and health oversight for your residents?
  • 3With such a small, family-oriented community, what kind of daily activities or social gatherings do you host to keep residents engaged?
  • 4How does your team approach resident care and safety to ensure a positive and respectful environment for everyone living here?
  • 5In the event of a medical emergency after hours, what is the protocol for getting immediate care for a resident?
  • 6If we have questions regarding billing or administrative updates, who would be our primary point of contact in the business office?

Personalized based on this facility's data


Key Review Excerpts

The attentive staff effectively managed his complex medicinal regimen, attended to numerous health issues, regularly tidied his living space and bathroom, and fed him well.

Family of a resident · 2024★★★★★

The current ED (Cameron) is even known to play pool with residents and is easy to work with. The business director Karina was welcoming, organized and helpful when we needed to discuss a question.

Family of a resident · 2024★★★★★

They communicate with me constantly which helps a lot. I would recommend this to anyone qith assisted living needs.

Family of a resident · 2023★★★★★
Source: 39 Google reviews

State Inspection History

State Inspections

Source: Texas Health & Human Services Commission

2total

Key Findings

NeuroRestorative Texas had its most recent comprehensive inspection on October 20, 2023, with no violations reported at that time. However, an enforcement action was recorded on September 16, 2024, involving an administrative penalty of $3,000.00 regarding resident safety standards.

Sep 16, 2024Enforcement
PenaltyReport

Administrative Penalty — The facility failed to ensure each resident was free from abuse, neglect, and exploitation. (State Violation Cited: 553.267(a)(3)(E)(ii))

Oct 20, 2023Routine
CleanReport

No deficiencies found during this inspection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

E & J Health Care LLC

Organization Type

for profit

Administrator

JUANITA JACKSON

Source: State licensing data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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