The Chesterley
Families consistently rate this highly — reviewers highlight responsive and helpful administrative staff. Schedule a visit to confirm the fit.
based on 21 Google reviews
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What this means for your family
The Chesterley excels at administrative support and intake, making the transition process very smooth for families. However, given past reports of understaffing and inconsistent hygiene, we strongly recommend requesting a tour during a weekend or evening to observe staffing levels and resident care firsthand.
Google Reviews
Google Reviews
21 reviews on Google“The Chesterley receives high praise for its administrative team, particularly regarding the intake and transition process for new residents. However, historical reviews highlight significant concerns regarding staffing levels, hygiene standards, and dietary management, suggesting a facility that may struggle with consistent care delivery.”
Quality Themes
Tap a score for detailsStrengths
- Responsive and helpful administrative staff
- Smooth intake and transition process
- Welcoming and friendly environment
- Professional and respectful care team
Concerns
- Understaffing leading to poor hygiene and neglect (mentioned by 2 reviewers)
- Inconsistent dietary management for diabetic residents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 23 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed your team is very responsive to feedback online; how do you typically communicate with families when concerns about daily care or hygiene arise?
- 2Could you walk us through the specific process for monitoring and managing blood sugar levels for residents with diabetes during meal times?
- 3We are looking for a vibrant community; what does the current social calendar look like, and how do you encourage residents to participate in daily activities?
- 4With 96 residents, how do you ensure that each individual receives consistent attention and support throughout the day, especially during peak hours?
- 5How does your nursing staff coordinate with outside medical providers to ensure that care plans remain updated and effective for residents with chronic health needs?
- 6What steps are taken to ensure that the dining experience meets both the nutritional requirements and the personal preferences of the residents?
Personalized based on this facility's data
Key Review Excerpts
“Emily was phenomenal and really helped us push paperwork through to get my father into his new apt!”
“The people at Chesterley were very capable and professional, and best of all they were kind to my dad. From assisted living into the memory care unit, they served him well with respect and gentleness.”
“Unfortunately they are always understaffed. When I was able to come see my mother before covid-19 there was rarely a time that she was not saturated in her own urine.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Sep 17, 2025Investigation
A follow-up inspection on 11/10/2025 indicated that deficiencies were corrected and the facility meets licensing requirements.
Facility failed to pass Fire Marshal re-inspection, including lack of annual forward flow testing documentation, annual fire alarm system maintenance documentation, un-locked fire alarm circuit breaker, and lack of monthly generator testing records.
Sep 8, 2025Fire25Report
Includes data from report dated 2025-09-08. Previous report dated 2025-07-24 also provided in source.; Approval Status: Disapproved
Fridge in 1st floor Dining Room office plugged into a power strip.
Multiple electrical panels unsecured in 3rd floor laundry, 2nd floor laundry, 2nd floor Coke-a-Cola room, 1st floor near RCC/Med Room, and kitchen. Dresser too close to wall heater in room 324.
Power strip plugged into a power strip in the Life Enrichment Office.
Extension cords in use in room 202 and room 215.
No documentation of fire-resistance rated wall inspections.
Wall penetrations found in room 202, 1st floor Receptionist Office, 1st floor near FACP room, and Business Office.
Manual hooks installed on doors in RCC and DNS offices not tied into fire alarm system.
Memory Care unit main entrance and dining room doors failed to latch.
Unable to provide annual forward flow test documentation.
Missing escutcheon cap in 2nd floor Christmas room; annual forward flow testing documentation missing.
Failed to provide documentation for second semi-annual hood suppression service.
Missing annual and semi-annual fire alarm inspection records; 1st floor fire alarm circuit breaker not locked.
Curtains in Life Enrichment Office not compliant with NFPA 701.
Multiple doors exceeded pressure release limits; missing required signage for delayed egress.
1st floor east corridor exit door panic hardware frame broken.
Missing records for annual maintenance, fuel testing, weekly inspections, monthly load testing, and 4-year load bank testing for generators. Could not locate emergency shut off buttons.
Memory Care unit Main entrance and Dining Room doors failed to close and latch automatically when released from full open position.
Facility unable to provide documentation of annual forward flow testing within the past twelve months.
Facility unable to provide documentation of annual forward flow testing; missing escutcheon cap in 2nd floor Christmas Room.
Facility failed to provide documentation of the second semi-annual hood suppression system service within the past twelve months.
Missing documentation for annual fire alarm testing and semi-annual fire alarm testing; fire alarm circuit breaker panel 1-D not locked.
Curtains on 1st floor Life Enrichment Office were not compliant with NFPA 701 flame resistant requirements.
Multiple doors exceeded 15lbs pressure to release; missing required signage for delayed egress on multiple exit doors.
1st floor east corridor exit door panic hardware frame was broken.
Missing documentation for generator service, fuel testing, weekly inspections, and load testing; failed to locate emergency shut off buttons.
Sep 8, 2025Fire16Report
The inspection status is marked as Disapproved. Many items were noted as 'Corrected' during the inspection, but several documentation-based citations remain outstanding.; Approval Status: Disapproved. Next inspection scheduled on or after: 08/23/2025.
Extension cords in use in room 202 and under bed in room 215.
Fridge plugged into a power strip in 1st floor Dining Room Office.
Power strip plugged into a power strip in Life Enrichment Office.
Multiple electrical panels were unsecured (3rd floor laundry, 2nd floor laundry, 2nd floor Coke room, 1st floor RCC/Med room, Kitchen K-1); dresser placed within 36" of wall heater in room 324.
Manual hooks installed on office doors not tied into fire alarm system.
Non-flame resistant curtains on exit doors.
Multiple doors exceeded the maximum 15lbs of pressure to release. Several doors in the Memory Care unit were missing required signage for delayed egress.
Missing documentation for fire-resistance rated wall inspections; penetrations identified behind doors/printers/corridor doors and under a desk.
Missing documentation for annual and semi-annual fire alarm inspections; circuit breaker for panel 1-D not locked.
Missing documentation for annual maintenance, fuel testing, weekly inspections, monthly load testing, and four-year load bank testing; emergency shut-off buttons not located.
Main entrance and dining room doors in Memory Care unit failed to latch.
Excessive pressure required to release certain doors; missing required signage for delayed egress doors.
The panic hardware frame on the 1st floor east corridor exit door was broken.
Missing documentation for annual forward flow testing, semi-annual hood suppression service; missing escutcheon cap in Christmas Room.
Broken panic hardware frame on 1st floor east corridor exit.
Facility lacked required documentation for emergency generator service, maintenance, fuel testing, and weekly/monthly inspections. Facility could not locate emergency shut off buttons for generators.
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References & Resources
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Google Reviews
21 reviews from families & visitors
Official Website
Visit rexfordpark.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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