Avamere at Englewood Heights
Families consistently rate this highly — reviewers highlight clean, well-maintained, and updated facility. Schedule a visit to confirm the fit.
based on 29 Google reviews
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What this means for your family
While many families report a beautiful environment and kind staff, the reports of unaddressed falls and poor communication are serious red flags. When touring, ask specifically for their written policy on reporting resident falls and request a meeting with the administrator to discuss how they handle medical emergencies and family communication.
Google Reviews
Google Reviews
29 reviews on Google“Avamere at Englewood Heights receives high praise for its clean, updated facilities and a staff that many families describe as kind and attentive. However, there are serious, recurring allegations from some families regarding poor communication, inadequate care during medical emergencies, and issues with administrative responsiveness. Prospective families should weigh the positive aesthetic and social environment against these specific reports of lapses in safety and care oversight.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained, and updated facility
- Spacious and comfortable apartment layouts
- Warm and welcoming atmosphere
- Proactive and professional care staff
Concerns
- Inadequate medical response and failure to report falls or injuries (mentioned by 2 reviewers)
- Poor administrative communication and responsiveness (mentioned by 2 reviewers)
- Dissatisfaction with food quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the spacious layouts here, how do you help new residents personalize their apartments to make them feel truly at home?
- 2Could you walk me through your internal protocol for documenting and communicating resident health incidents, such as falls, to family members?
- 3What steps are you currently taking to improve the consistency and transparency of communication between your administrative team and families?
- 4We understand that dining is a major part of community life; what feedback mechanisms do you have in place to ensure the menu meets residents' preferences and quality expectations?
- 5How does your staff balance the need for proactive medical monitoring with maintaining a warm, non-clinical atmosphere for the residents?
- 6What does a typical social afternoon look like for residents, and how do you encourage participation among those who might be more reserved?
Personalized based on this facility's data
Key Review Excerpts
“My grandma had a fall in her room, and she was not taken to the hospital. We had to take it upon ourselves to take her to the hospital where she ended up having multiple fractures. This was not reported and not the only fall she had there.”
“My mom has lived in this community for two years. These have been some of the best years of her life! She has the freedom to enjoy the company of her little dog, and to be independent in her daily activities, knowing that help is just the push of a button away.”
“My Mom lived here for three months before we needed to move her for more night time care. The apartments are very spacious, up to date , clean and the staff is top notch.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
May 7, 2026Enforcement$500.00Report
Letter serves as formal notice of a $500.00 civil fine.
The licensee failed to implement the Negotiated Service Agreement (NSA) which directed staff to assist a resident with getting in and out of bed using two staff members, resulting in a fall and injuries requiring hospitalization.
Nov 18, 2025Investigation
Facility was found to be in violation of building approval requirements for licensing by the State Fire Marshal.
Facility failed fire marshal re-inspection due to missing documentation regarding repair and re-testing of the commercial hood system.
Oct 30, 2025Fire10Report
Approval Status: Disapproved. Next inspection scheduled on or after 11/29/2025.
Fire drill documentation showed start times in between shift transitions and at all-staff meetings rather than varied times.
Electrical outlet without faceplate and broken in Room 304; open junction box in Break Room.
Multi-plug adapter without overcurrent protection in Room 309; extension cords in Room 309 and on building exterior.
Penetration in the Executive Director's Office closet.
Broken door frame on 3rd floor; multiple fire doors propped open with wedges or unapproved magnetic locks.
Failed to provide documentation for damper service.
Missing annual forward flow documentation; loaded sprinkler heads on exterior patio.
Unable to provide service documentation for hood system; suppression cylinders not hydro tested within 6 years; service report notes current deficiencies.
Unable to provide acceptance testing documentation for new FACP.
Failed to provide documentation of annual 90-minute exit lighting test.
Oct 30, 2025Fire
Facility status is Disapproved. Multiple previous violations were noted as corrected, but some remain or require ongoing documentation.
Fire drill documentation showed inconsistent drill start times; some occurring in between shifts or at all-staff meetings.
Missing faceplate and broken outlet in Room 304; open junction box in the Break Room.
Multi-plug adapter without overcurrent protection, extension cord in Room 309, and extension cord taped to exterior riser.
Broken 3rd floor Mechanical Room door frame; multiple fire doors (Rooms 317, 214, 122, 124, Dining Room, Copy Room) propped open with wedges or unapproved magnetic locks.
Failed to provide documentation showing fire and smoke damper service deficiencies were repaired and retested.
No documentation of annual forward flow test; loaded sprinkler heads on exterior patio.
Unable to provide documentation of commercial hood system repairs/retesting; suppression cylinders not hydro tested within last six years.
Oct 9, 2025FireCleanReport
Inspection conducted in response to a complaint (Complaint # 197540) regarding smoking within a resident room. No fire, injuries, or evacuations occurred. Inspection approved with no violations observed.
May 22, 2025Dispute
This document is an Informal Dispute Resolution (IDR) result letter regarding a Statement of Deficiencies dated April 10, 2025.
Apr 10, 2025Inspection
An amended report was issued following an Informal Dispute Resolution (IDR). Additional consultation deficiencies noted in cover letters include WAC 388-78A-2620 (Pets) and WAC 388-78A-2474 (Training).
Facility failed to follow policies regarding life-sustaining treatments; staff performed CPR on a resident with a Do Not Attempt Resuscitation (DNAR) order.
Apr 10, 2025Inspection
The deficiency regarding Resident 10 was a recurring deficiency previously cited on 11/03/2023. An Informal Dispute Resolution (IDR) was conducted, resulting in this amended report.
Facility failed to ensure staff followed policies regarding life-sustaining treatments for 1 resident (Resident 10) who had a Do Not Attempt Resuscitation (DNAR) order, resulting in CPR being performed.
Facility failed to ensure residents' pets had regular examinations and immunizations.
Facility failed to ensure staff who worked unsupervised with residents completed dementia and mental specialty training within the required time frame.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Official Website
Visit avamereatenglewoodheights.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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