Public Google reviewers rate this highly and often mention compassionate and caring staff. Schedule a visit to confirm the fit.
based on 8 Google reviews

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Public Google reviewers rate Ponderosa Retirement Center highly. Reviewers highlight: compassionate and caring staff, high-quality cafeteria with good variety. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Ponderosa Retirement Center receives high praise from a subset of families who highlight the quality of the cafeteria and the compassionate nature of the staff. However, the review profile is heavily skewed by numerous empty five-star ratings and defensive responses from management, making it difficult to assess the current quality of care based on these reviews alone.
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Key Review Excerpts
“The staff from top to bottom care about there residents and it shows. Top notch cafeteria with excellent variety and good food.”
“My father has been cared for at the Ponderosa for many years and is most happy there giving the facility an A for it”
Source: WA Dept. of Social & Health Services
Facility initially disapproved on 02/23/2026, subsequently approved following inspection on 03/19/2026. All cited violations were noted as corrected.
Unsecured oxygen cylinder found in the Nurses Office (Room 109).
Exit corridor to the patio on the 2nd floor obstructed by a wheelchair scale.
Facility failed to provide documentation for annual generator maintenance and 4-hour load bank testing.
Power strip plugged into a power strip in Room 217; unfused multiplug adapter used in Room 205.
Extension cords found in use in front office, kitchen office, and Room 217.
Nozzle cap missing from the kitchen skillet stove top appliance.
Unapproved portable space heaters found in Room 310, 218, 217, and 216.
Candle found in Room 228 with ignition within 6 inches of a curtain.
Broken glass window pane on the Activities Room door on the 3rd floor.
Includes compliance determination 70651 (dated 12/30/2025) which was found with no deficiencies on a follow-up inspection.
The facility failed to ensure medication orders were administered as prescribed for 3 of 6 residents. Staff signed for medications as given when they were not available at the facility.
The inspection report dated 07/09/2025 notes that the fire alarm system annual maintenance report is missing the date completed and deficiencies were noted requiring repair. Previous inspections on 02/25/2025 and 04/02/2025 indicated a 'Disapproved' status with multiple fire safety violations, many of which were marked as corrected by the 07/09/2025 inspection.
Facility failed to provide documentation of the fire alarm system annual maintenance inspection.
A follow-up inspection on 07/09/2025 found no deficiencies, confirming that the deficiencies identified in Compliance Determination 60511 were corrected.
The facility failed to maintain compliance with the Washington State Patrol Fire Protection Bureau; multiple re-inspections (04/02/2025 and 05/21/2025) showed continued violations of sprinkler systems and fire alarm/detection system requirements.
The investigation also included a second allegation regarding inaccurate assessments, but no failed practice was identified for that specific allegation.
The facility incorrectly billed a resident for cost of care that was covered by the Department. The facility acknowledged the error and issued a credit.
Facility status is listed as Disapproved as of the 04/02/2025 follow-up inspection. Multiple items previously cited on 02/25/2025 were corrected, but sprinkler and alarm maintenance documentation issues remain.
Facility failed to provide documentation of fire alarm system annual maintenance inspection.
Facility unable to provide documentation of annual forward flow testing and 5-year FDC hydro testing; kitchen sprinkler heads loaded with debris.
Includes follow-up inspection letter dated 03/11/2025 stating no deficiencies found for compliance determination 56083.; The document includes a cover letter from the Executive Director responding to the survey visit on 01-28-2025.
Facility failed to ensure a Registered Nurse Delegator was in place to assess and train staff for residents 1, 4, and 7; staff were working outside their scope of practice.
Facility failed to complete a review to determine the Character, Competency, and Suitability (CCS) to work with vulnerable adults for Staff D.
Facility failed to ensure TB screening was completed within three days of hire for 4 staff (Staff A, B, C, and D).
Facility failed to ensure specialized training for developmental disabilities was completed for 2 staff (Staff B and D) providing care to a resident with a developmental disability.
Facility failed to ensure specialized training for mental health was completed for 2 staff (Staff B and D) providing care to a resident with mental illness.
Facility failed to thoroughly investigate and document accidents/incidents for residents 4 and 10, and failed to investigate reports of staff mistreatment for another resident.
Facility failed to maintain a written plan for family medication assistance including required components and signatures for residents 4 and 5.
Facility failed to submit a background check for Staff B within one business day of hire.
Facility failed to ensure specialized training for dementia was completed for 2 staff (Staff B and D) providing care to a resident with dementia.
Facility failed to ensure resident 3 had a negotiated service agreement completed within 30 days of moving in; it remained incomplete for 91 days.
Facility failed to ensure a new background authorization form was submitted to the department every two years for 2 staff members (Staff E and F).
Original completion date of 03/24/2025 on the Plan of Correction was updated to 02/27/2025.
Facility failed to report an unwitnessed accident/substantial injury (black eye and hand injury) to the Complaint Resolution Unit.
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WA DSHS — View Official Record
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