Terrace of Jacksonville, the
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 109 Google reviews
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What this means for your family
This facility has a dedicated rehab team that has helped many residents recover, but the reports of unsanitary conditions and neglect are serious red flags. If you choose this facility, you must be physically present daily to monitor your loved one's hygiene and care, as multiple families reported that staff responsiveness is inconsistent.
Google Reviews
Google Reviews
109 reviews on Google“The Terrace of Jacksonville receives highly polarized feedback, with some families praising the dedicated nursing staff and effective rehabilitation services, while others report severe neglect, unsanitary conditions, and poor management. Recurring complaints highlight issues with hygiene, pest infestations, and slow response times, particularly during night and weekend shifts. Families considering this facility should be aware of the stark contrast between positive experiences and reports of substandard care.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Specific staff members noted for kindness and dedication
- Responsive administrative support for some families
- Cleanliness noted in specific wings or by some visitors
Concerns
- Unsanitary conditions and pest infestations (cockroaches) (mentioned by 4 reviewers)
- Neglect and slow response times to call buttons (mentioned by 6 reviewers)
- Poor communication and unprofessional management (mentioned by 5 reviewers)
- Staff sleeping on duty or lack of night coverage (mentioned by 3 reviewers)
- Lost or stolen personal belongings and clothing (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 111 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the kindness of your staff and the quality of your physical and occupational therapy; how do you ensure that level of personalized care remains consistent across all shifts?
- 2What specific protocols do you have in place to ensure the facility remains clean and well-maintained, especially regarding pest prevention and room sanitation?
- 3How does the nursing team manage call buttons and response times during the night shift to ensure residents are never left waiting?
- 4Could you tell us about your process for medication management and how you ensure there are no errors in administration?
- 5What is the communication process like between the administration and families, particularly regarding updates on a resident's daily well-being or changes in care?
- 6How do you handle the tracking and security of residents' personal belongings and clothing to prevent items from getting lost?
Personalized based on this facility's data
Key Review Excerpts
“The single bed room was filthy and at night cockroaches came out from under the loose panels on the walls. She saw several and told the nurse. He said there is nothing he can do.”
“At night CNA‘s slept most of the night caught a couple of our ends or LPN‘ also. Only once in 5 days did I have anyone respond to the nurse call button.”
“My mom was a resident at TCU for a long time, and I can honestly say that Ashanti made all the difference in her care... She treated my mom as if she were her own family—with kindness, patience, and genuine compassion.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Terrace of Jacksonville has had recurring issues with care planning and medication management across multiple surveys, with one complaint filed by families regarding billing notices. Past deficiencies included serious concerns about resident protection from abuse and neglect in 2021, though all violations have been corrected by the facility. Recent surveys show fewer problems, suggesting improvements in overall care quality.
Aug 15, 2024Routine1
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
May 21, 2024Complaint1
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Aug 11, 2022Routine2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Feb 18, 2021Routine12
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Terrace of Jacksonville, the
for profit
Ownership & Management
Owners
Botanical Trust
Owner · Organization
Jv Ltc Holdings LLC
Owner · Organization
Wirtenberg, David
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
109 reviews from families & visitors
Official Website
Visit terraceofjacksonville.com
Medicare data downloads
Original nursing home datasets
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