Moosehaven
Strong Medicare quality ratings; families often praise beautiful, well-maintained riverfront campus. Still worth an in-person visit.
based on 210 Google reviews
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What this means for your family
Moosehaven is an excellent, mission-driven community that excels in resident engagement and social activities. While the care is highly praised, families should inquire about current dining menus and maintenance schedules to ensure they meet your loved one's expectations for daily living.
Google Reviews
Google Reviews
210 reviews on Google“Moosehaven is a unique, member-only retirement community located on the St. Johns River that is highly regarded for its beautiful campus and active social calendar. While many reviewers praise the facility for its compassionate care and community-oriented events, some feedback highlights a need for improved maintenance and more diverse, higher-quality dining options.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained riverfront campus
- Active social and community-oriented events
- Compassionate, attentive nursing and support staff
- Strong sense of security and safety for residents
Concerns
- Lack of facility maintenance and aging infrastructure (mentioned by 2 reviewers)
- Dining quality and lack of fresh food variety (mentioned by 2 reviewers)
- Traffic congestion during large public events (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 204 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the beautiful riverfront location, what kind of outdoor activities or social events are planned to help residents take full advantage of the campus grounds?
- 2I noticed some of the infrastructure is a bit older; what is your current plan for ongoing facility updates and maintenance to ensure the living spaces remain comfortable?
- 3With the dining experience being such a big part of daily life, how do you handle feedback on menu variety and the incorporation of fresh, seasonal ingredients?
- 4Since the facility hosts popular public events, how do you manage campus access and traffic to ensure residents still feel a sense of privacy and ease during those busier times?
- 5I see you occasionally engage with feedback online; how do you use input from families to improve the daily quality of life for your residents?
- 6With your strong focus on security, what specific protocols are in place to ensure residents feel safe while still having the freedom to enjoy the community-oriented environment?
Personalized based on this facility's data
Key Review Excerpts
“My grandfather received exemplary care in their skilled nursing and ALF units at the end of his life. My grandmother still lives in their independent living area and we know she is secure and safe.”
“Clean and good! I think it’s great residents are allowed to have pets here. I have visited quite a few nursing homes and this one is really good. Our grandma was happy here. Looks like people really care for the residents.”
“The units are senior friendly including rounded wall corners and bright rooms. Medical personnel avail 24 hrs. Everything you'll ever need including a great big fishing pier. Many social programs going on all the time.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
7
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Moosehaven shows a mixed but improving safety record with 8 deficiencies across 2 surveys, all corrected by the facility. Most issues occurred in 2021 and involved emergency preparedness, care planning, and medication management. The 2022 survey found only one deficiency related to respiratory care, suggesting ongoing improvement in compliance and resident care quality.
Sep 1, 2022Routine1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Feb 25, 2021Routine7
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Ownership & Operations
Who Operates This Facility
Moosehaven
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
210 reviews from families & visitors
Official Website
Visit moosehaven.org
Medicare data downloads
Original nursing home datasets
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