Nursing HomeMedicaid

Aviata at Jacksonville

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

4101 Southpoint Drive East, Southpoint · Jacksonville, FL 32216|116 beds|Licensed & Active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

3.2/5

based on 131 Google reviews

(904) 296-6800 Directions Website

Street View

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What this means for your family

This facility has a capable physical therapy team that has helped many residents recover, but the high volume of reports regarding neglect and hygiene is deeply concerning. If you choose this facility, ensure you have a plan for frequent, in-person visits to monitor your loved one's care and be prepared to advocate strongly for their daily needs.

Google Reviews

131 reviews on Google

“Aviata at Jacksonville (formerly Consulate Health Care/Aspire) receives highly polarized feedback, with many families reporting severe neglect, poor communication, and hygiene issues, while others praise specific staff members for their dedication during rehab stays. Potential families should be aware of recurring complaints regarding call-light response times, food quality, and facility cleanliness. While some residents report successful rehabilitation, the frequency of serious allegations regarding patient safety and administrative responsiveness is a significant concern.”

Quality Themes

Tap a score for details

Strengths

Dedicated physical therapy team
Specific staff members praised for kindness
Successful short-term rehabilitation outcomes
Convenient location

Concerns

Neglect and slow response to patient needs (mentioned by 18 reviewers)
Poor food quality and lack of variety (mentioned by 10 reviewers)
Facility cleanliness and pest issues (mentioned by 8 reviewers)
Unprofessional or rude staff behavior (mentioned by 9 reviewers)
Communication failures and unreturned calls (mentioned by 7 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 136 analyzed

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed you are very active in responding to feedback online; how do you use that input to improve the daily experience for residents?
2With the current staffing levels, what specific protocols do you have in place to ensure call lights are answered promptly and resident needs are met in a timely manner?
3Could you walk me through your current process for maintaining facility cleanliness and managing pest control to ensure a comfortable environment for my loved one?
4I understand the physical therapy team is highly regarded here; how do you coordinate their efforts with the nursing staff to ensure consistent care throughout the day?
5What steps are you taking to improve the variety and quality of the dining program to better meet the nutritional preferences of your residents?
6Given the recent focus on communication, what is the best way for our family to stay updated on our loved one's health status and receive timely responses to our questions?

Personalized based on this facility's data

Key Review Excerpts

“The therapy department have been really good. Alexis has been my favorite to work with. Linda is my night shift CNA and goes above and beyond to take care of all her residents.”

Rehab patient · 2025★★★★★

“My mother was placed in this facility and was there for three weeks. The abuse that she suffered at the hands of the staff is not only concerning, but is being brought to the attention of state officials.”

Long-term resident's family · 2025★☆☆☆☆

“The facility operates with a structured schedule for dining and amenities. While the outsourced meal service requires close communication, the nursing staff is top-notch, providing clinical care with expertise.”

Rehab patient · 2025★★★★☆

Source: 131 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.61hrs

81%

Registered nurses for medical care

Total Nursing

3.44hrs

84%

All nurses + aides combined

Staff Turnover

67%

Lower is better (< 30% = good)

RN Turnover

73%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

🚶

Residents whose walking got worse

↓ Lower is better

This Facility2.5%

Better than Avg

Here

2.5%

15.3%

10.6%

Duval

10.2%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility1.9%

Better than Avg

Here

1.9%

14.4%

9.1%

Duval

8.3%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility7.6%

Better than Avg

Here

7.6%

19.4%

11.5%

Duval

12.5%

😔

Residents with depression symptoms

↓ Lower is better

This Facility2.5%

Better than Avg

Here

2.5%

12.1%

4.1%

Duval

4.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

98.1%

Duval

98.1%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

95.5%

99.2%

Duval

98.9%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

81.8%

94.8%

Duval

94.6%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility97.8%

Better than Avg

Here

97.8%

79.8%

94.7%

Duval

94.4%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility2.5%

Worse than Avg

Here

2.5%

1.6%

1.5%

Duval

1.1%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies

1penalties

Near state avg (7.3)

2 complaint-triggered

$4,778 in fines

This facility has recurring issues across multiple areas, with families filing complaints that led to investigations in 2023. The most frequent problems involve resident rights violations, nutrition and dietary services, and medication management errors. While all deficiencies show correction dates, concerns persist across surveys from 2022 through 2025, indicating ongoing challenges with maintaining consistent quality standards in core care areas.

Dec 11, 2025Routine10 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0800Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0042Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Meet the requirements of an integrated health system.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Dec 13, 2023Routine7 findings

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Oct 10, 2023Complaint1 finding

0660Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

Jun 14, 2023Complaint1 finding

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Feb 17, 2022Routine9 findings

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Federal Penalties

Fine

Oct 10, 2023

$4,778

Ownership & Operations

Who Operates This Facility

Owner / Operator

Aviata at Jacksonville

Organization Type

for profit

Chain Affiliation

Chain Name

Aviata Health Group

Chain Size

52 facilities nationwide

Chain avg rating: 2.1/5 · Rank 17 of 52

Ownership & Management

Owners

Souhtpoint Parent LLC

Owner · Organization

Jacksonville Holdco LLC

Owner (parent company) · Organization

Dagan, Amitai