Regents Park of Jacksonville
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 127 Google reviews
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What this means for your family
While the facility has shown significant improvement in recent years, particularly in rehab services and facility cleanliness, the recurring reports of ignored call lights and communication gaps are concerning. We strongly recommend visiting in person during off-hours or weekends to observe staffing levels firsthand before making a decision.
Google Reviews
Google Reviews
127 reviews on Google“Regents Park of Jacksonville receives highly polarized reviews, with many recent visitors praising the facility's cleanliness, therapy department, and attentive staff. However, a significant number of reviewers report severe neglect, including ignored call lights, poor communication, and inadequate staffing levels. Families should be aware that while some residents have positive experiences, others have documented serious concerns regarding basic patient care and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean, well-maintained facility environment
- Attentive and compassionate nursing/CNA staff (noted by many)
- Active and engaging activities program
Concerns
- Slow or non-existent response to call lights (mentioned by 14 reviewers)
- Chronic understaffing leading to neglect (mentioned by 11 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 9 reviewers)
- Inadequate hygiene and assistance with daily needs (mentioned by 7 reviewers)
- Substandard food quality and service (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 131 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard great things about your physical and occupational therapy programs; could you tell us more about how those therapies help residents regain independence?
- 2How do you ensure that call lights are answered promptly, especially during the night shifts?
- 3What is the process for communicating with the nursing team if we have a question or an update about our loved one's care?
- 4Could you walk us through a typical daily schedule, specifically regarding the different social activities and group outings available?
- 5How does the facility manage medication administration to ensure everything is handled accurately and on time?
- 6We'd love to hear more about the dining experience, including how much input residents have on the menu and how meal service is organized?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff and the CNAs have become like my own family the place is very clean and well taken care of.”
“I would hear patients saying 'please help me' over and over and there is no sense of urgency to help!”
“The physical therapy team saved my life. I came in at 131 pounds and I've only been here 2 weeks and I'm up to 144 pounds.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Regents Park has recurring deficiencies in food service and safety, with families filing at least one complaint about food handling that prompted an inspection in November 2023. The facility shows persistent issues with nutrition services, emergency preparedness, and fire safety systems across multiple surveys from 2021 through 2025. While all deficiencies show correction dates, the pattern of repeated problems in food service safety suggests ongoing operational challenges that families should discuss during their visit.
May 30, 2025Routine10
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Meet the requirements of an integrated health system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Nov 7, 2023Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jul 27, 2023Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Oct 21, 2021Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Ownership & Operations
Who Operates This Facility
Regents Park of Jacksonville
for profit
Chain Affiliation
Robert Schoenfeld
8 facilities nationwide
Chain avg rating: 3.3/5 · Rank 3 of 8
Ownership & Management
Owners
Jax FL Holdco LLC
Owner · Organization
FL Hc Institute Opco LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
127 reviews from families & visitors
Official Website
Visit regentsparkjacksonville.com
Medicare data downloads
Original nursing home datasets
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