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Nursing HomeMedicaid Investigative

Bartram Crossing

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

6209 Brooks Bartram Drive, Southside · Jacksonville, FL 32258100 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 32 Google reviews

5
4
3
2
1
Bartram Crossing Nursing Home in Jacksonville, FL — Street View
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0/ 10
none Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Top 25% in FL · Meets national RN staffing standard · Above recommended total nurse staffing · Low staff turnover (stable workforce) · No penalties on record · Very few deficiencies

Source: Medicare data

What this means for your family

Bartram Lakes is highly regarded for its clean environment and active social calendar, making it a comfortable choice for many residents. However, because multiple families have reported significant delays in emergency response times and issues with medication management, we strongly recommend asking for a specific demonstration of their nurse call system and a detailed plan for how they manage third-party health vendors before committing.

Google Reviews

Google Reviews

32 reviews on Google
Bartram Lakes is generally viewed as a clean, well-maintained facility with a friendly staff that many families find welcoming and professional. However, there are consistent reports of slow response times to emergency call buttons and significant frustrations regarding communication and medication management. Families should weigh the positive atmosphere and activities against these recurring concerns regarding responsiveness and administrative coordination.

Quality Themes

Tap a score for details
Food5.0Staff7.0Clean9.0Activities9.0Meds2.0Memory8.0Comms3.0Value3.0

Strengths

  • Clean and well-maintained physical environment
  • Engaging daily activities and social programs
  • Professional and friendly administrative staff
  • Strong reputation for initial admissions support

Concerns

  • Slow response times to nurse call buttons and emergency alerts (mentioned by 3 reviewers)
  • Poor communication and administrative coordination (mentioned by 2 reviewers)
  • Issues with medication management and external health vendors (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'19(3)'21(10)'23(1)'25(2)'26(1)

Distribution · 36 analyzed

5
24
4
2
3
0
2
1
1
9

How They Respond to Reviews

80%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We've heard great things about how welcoming the admissions team is; could you walk us through how you support families during that initial transition period?
  • 2The facility looks incredibly well-maintained; what is your routine for ensuring the common areas and resident rooms stay clean and comfortable?
  • 3Could you tell us more about the daily social programs and how you keep residents engaged with different activities throughout the week?
  • 4How does the nursing team manage response times for call buttons, especially during the night shift or during busy periods?
  • 5What processes do you have in place to ensure medication management is seamless and that external health vendors are well-coordinated with your staff?
  • 6In the event of a medical emergency, what is the specific protocol for alerting the necessary medical personnel and notifying the family?

Personalized based on this facility's data


Key Review Excerpts

My dad pulls his nurse call cord or pushes his button on his emergency necklace and after 25 minutes no one has responded. This is happened twice in the past few months.

Memory care family member · 2021★★☆☆☆

The staff at Bartram Lakes are professional and have worked together to help me care for my Mom. When I have questions they are willing to help me find answers.

Long-term resident's family · 2024★★★★★

The hardest decision of my life was to have to place my husband who has dementia in a facility. When I visited Bartram Lakes my search ended. I can finally rest knowing that my husband is being well taken care of.

Memory care family member · 2024★★★★★
Source: 32 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.91hrs
OK
Registered nurses for medical care
Total Nursing
4.65hrs
OK
All nurses + aides combined
Staff Turnover
28%
Lower is better (< 30% = good)
RN Turnover
10%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

8

measures

Worse Than Avg

4

measures

Mixed Results

5

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility17.4%
Worse than Avg
Here
17.4%
US
15.5%
FL
8.7%
Duval
10.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.3%
Mixed vs Avgs
Here
4.3%
US
12.1%
FL
4.1%
Duval
4.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility18.1%
Mixed vs Avgs
Here
18.1%
US
19.4%
FL
11.5%
Duval
12.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.7%
Better than Avg
Here
8.7%
US
15.3%
FL
10.6%
Duval
10.0%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.2%
Better than Avg
Here
99.2%
US
93.4%
FL
98.1%
Duval
98.1%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility9.8%
Worse than Avg
Here
9.8%
US
4.9%
FL
4.7%
Duval
4.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.2%
Better than Avg
Here
99.2%
US
81.8%
FL
94.8%
Duval
94.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility96.5%
Better than Avg
Here
96.5%
US
79.8%
FL
94.7%
Duval
94.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
1.6%
FL
1.5%
Duval
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
Near state avg (7.3)
6 complaint-triggered

Families have filed complaints about resident rights issues, and the facility shows recurring problems in food safety, medical records management, and quality of care across multiple years. While all deficiencies have been corrected, the pattern of repeated violations in food safety (2022 and 2024) and medical records (2020 and 2022) suggests ongoing operational challenges that warrant careful consideration during your visit.

Mar 26, 2026Routine
2
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Dec 10, 2025Complaint
3
0867Immediate jeopardy · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

May 23, 2024Routine
2
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Nov 3, 2023Complaint
3
0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0626Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.

Jun 23, 2022Routine
4
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Bartram Crossing

Organization Type

nonprofit

Ownership & Management

Owners

Brooks Skilled Nursing, INC.

Owner · Organization

100%

Genesis Health INC

Owner (parent company) · Organization

100%

Key personnel

Baer, DouglasOfficer / DirectorMann, EricOfficer / DirectorDerienzo, VictorOfficer / DirectorTabor, JamesOfficer / DirectorAllen, JenniferManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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