Bartram Crossing
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 32 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
Top 25% in FL · Meets national RN staffing standard · Above recommended total nurse staffing · Low staff turnover (stable workforce) · No penalties on record · Very few deficiencies
What this means for your family
Bartram Lakes is highly regarded for its clean environment and active social calendar, making it a comfortable choice for many residents. However, because multiple families have reported significant delays in emergency response times and issues with medication management, we strongly recommend asking for a specific demonstration of their nurse call system and a detailed plan for how they manage third-party health vendors before committing.
Google Reviews
Google Reviews
32 reviews on Google“Bartram Lakes is generally viewed as a clean, well-maintained facility with a friendly staff that many families find welcoming and professional. However, there are consistent reports of slow response times to emergency call buttons and significant frustrations regarding communication and medication management. Families should weigh the positive atmosphere and activities against these recurring concerns regarding responsiveness and administrative coordination.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained physical environment
- Engaging daily activities and social programs
- Professional and friendly administrative staff
- Strong reputation for initial admissions support
Concerns
- Slow response times to nurse call buttons and emergency alerts (mentioned by 3 reviewers)
- Poor communication and administrative coordination (mentioned by 2 reviewers)
- Issues with medication management and external health vendors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 36 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard great things about how welcoming the admissions team is; could you walk us through how you support families during that initial transition period?
- 2The facility looks incredibly well-maintained; what is your routine for ensuring the common areas and resident rooms stay clean and comfortable?
- 3Could you tell us more about the daily social programs and how you keep residents engaged with different activities throughout the week?
- 4How does the nursing team manage response times for call buttons, especially during the night shift or during busy periods?
- 5What processes do you have in place to ensure medication management is seamless and that external health vendors are well-coordinated with your staff?
- 6In the event of a medical emergency, what is the specific protocol for alerting the necessary medical personnel and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“My dad pulls his nurse call cord or pushes his button on his emergency necklace and after 25 minutes no one has responded. This is happened twice in the past few months.”
“The staff at Bartram Lakes are professional and have worked together to help me care for my Mom. When I have questions they are willing to help me find answers.”
“The hardest decision of my life was to have to place my husband who has dementia in a facility. When I visited Bartram Lakes my search ended. I can finally rest knowing that my husband is being well taken care of.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
4
measures
5
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints about resident rights issues, and the facility shows recurring problems in food safety, medical records management, and quality of care across multiple years. While all deficiencies have been corrected, the pattern of repeated violations in food safety (2022 and 2024) and medical records (2020 and 2022) suggests ongoing operational challenges that warrant careful consideration during your visit.
Mar 26, 2026Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Dec 10, 2025Complaint3
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 23, 2024Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nov 3, 2023Complaint3
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Jun 23, 2022Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Bartram Crossing
nonprofit
Ownership & Management
Owners
Brooks Skilled Nursing, INC.
Owner · Organization
Genesis Health INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit bartramlakes.org
Medicare data downloads
Original nursing home datasets
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