Nursing HomeMedicaid Top Rated

Woodland Grove Healthcare & Rehabilitation Center

Strong Medicare quality ratings; families often praise effective physical and occupational therapy teams. Still worth an in-person visit.

4325 Southpoint Boulevard, Southpoint · Jacksonville, FL 32216|120 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

3.4/5

based on 123 Google reviews

(904) 245-7620 Directions Website

Street View

Watch Woodland Grove Healthcare & Rehabilitation Center

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

While the facility has a capable therapy team that has helped some patients recover, the recurring reports of neglect and poor communication are serious red flags. If you choose this facility, you must be prepared to visit daily to advocate for your loved one, as multiple families noted that care standards drop significantly without constant oversight.

Google Reviews

123 reviews on Google

“Woodland Grove Health & Rehabilitation Center receives highly polarized reviews, with many families reporting severe neglect, poor communication, and unprofessional staff behavior. While some reviewers praise specific therapy staff and individual nurses, a significant number of families describe alarming issues including residents left in soiled conditions, medication errors, and missing personal belongings. Potential families should be aware of the consistent pattern of complaints regarding responsiveness and basic care standards.”

Quality Themes

Tap a score for details

Strengths

Effective physical and occupational therapy teams
Select individual staff members noted for kindness
Clean facility environment (according to some reviewers)
Helpful administrative/reception staff in specific instances

Concerns

Neglect and hygiene issues (soiled linens, lack of assistance) (mentioned by 12 reviewers)
Poor communication and unresponsiveness from staff (mentioned by 9 reviewers)
Medication management errors or failure to administer (mentioned by 7 reviewers)
Staff rudeness, unprofessionalism, or lack of compassion (mentioned by 8 reviewers)
Theft or loss of personal belongings (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 125 analyzed

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1We are so impressed by your 5-star CMS health inspection rating; how does your team maintain such high standards for clinical safety and cleanliness?
2Since we've heard great things about your physical and occupational therapy teams, could you tell us more about how they work with residents to regain independence?
3What specific protocols do you have in place to ensure medication is administered accurately and on schedule every day?
4How does the nursing staff communicate important daily updates or changes in health status to family members to ensure we are always in the loop?
5Could you describe the dining experience here, specifically how you manage meal variety and ensure residents receive assistance with eating if needed?
6What is your process for ensuring that residents' personal belongings are kept secure and accounted for within their rooms?

Personalized based on this facility's data

Key Review Excerpts

“They left my mom in a dirty diaper all night & all day. Its not acceptable on any level. Her lunch was forgotten. The only way to deal with this is to drive there every damn day to check on her.”

Long-term resident's family · 2019★★☆☆☆

“The head nurse is mishandled my wife's medication in making excuses blaming the pharmacy who is in "Tampa" after investigating the situation it's not pharmacy. It's facility.”

Long-term resident's family · 2022★☆☆☆☆

“My father did a three day “incarceration” there before I couldn’t live with it and had him moved. Careless staff sitting around on their phones with dirty rooms, staff is completely void of compassion.”

Rehab patient's family · 2026★☆☆☆☆

Source: 123 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.71hrs

94%

Registered nurses for medical care

Total Nursing

3.63hrs

89%

All nurses + aides combined

Staff Turnover

47%

Lower is better (< 30% = good)

RN Turnover

29%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Long-Stay Residents

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility4.2%

Better than Avg

Here

4.2%

19.4%

11.5%

Duval

12.6%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility7.9%

Better than Avg

Here

7.9%

19.5%

15.0%

Duval

17.3%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility4.5%

Better than Avg

Here

4.5%

15.5%

8.7%

Duval

10.7%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility4.3%

Better than Avg

Here

4.3%

14.4%

9.1%

Duval

8.2%

😔

Residents with depression symptoms

↓ Lower is better

This Facility2.5%

Better than Avg

Here

2.5%

12.1%

4.1%

Duval

4.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

98.1%

Duval

98.1%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility98.5%

Better than Avg

Here

98.5%

79.8%

94.7%

Duval

94.3%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility97.8%

Better than Avg

Here

97.8%

81.8%

94.8%

Duval

94.6%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.9%

Worse than Avg

Here

1.9%

1.6%

1.5%

Duval

1.1%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

0deficiencies

Well below state avg (7.3)

Clean record — no deficiencies

Woodland Grove Healthcare has moderate deficiency history with 9 issues across three surveys, all corrected by the facility. Fire safety and sprinkler system maintenance appear most frequently, with one issue recurring in 2023 and 2025. Other deficiencies involved care planning, medication management, abuse prevention policies, and respiratory care. While all violations were addressed with correction dates, the repeated fire safety compliance suggests ongoing attention needed in facility maintenance areas.

Jan 30, 2025Routine2 findings

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Mar 16, 2023Routine5 findings

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0100Potential for harm · IsolatedCorrected

Construction Deficiencies

Meet other general requirements.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Jul 22, 2021Routine2 findings

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Woodland Grove Healthcare & Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Gold FL Trust II

Chain Size

36 facilities nationwide

Chain avg rating: 3.1/5 · Rank 6 of 46 (Best)

Ownership & Management

Owners

Woodland Grove Snf Holdco LLC

Owner · Organization

100%

FL Master Opco Holdco LLC

Owner (parent company) · Organization

100%

Key personnel

Stover, PatriciaW-2 Managing EmployeeShelby, JackOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(904) 245-7620

woodlandgrovehrc.com

4325 Southpoint Boulevard

Jacksonville, FL 32216

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

123 reviews from families & visitors

Official Website

Visit woodlandgrovehrc.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Aviata at Jacksonville

< 1 mi

Nursing Home · Jacksonville, FL

★3.2(131)Medicare 3/5116 bedsMedicaid

Palm Garden of Jacksonville

1.5 mi

Nursing Home · Jacksonville, FL

★4.3(181)Medicare 3/5120 bedsMedicaid

Regents Park of Jacksonville

2.1 mi

Nursing Home · Jacksonville, FL