Suburban Healthcare and Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 30 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (17 vs median 8.0)
- High staff turnover (54%)
Bottom 25% in OH · Below recommended RN staffing · $94,587 in fines
What this means for your family
While the facility offers strong rehab therapy and engaging community events, the recurring reports of poor sanitation and inconsistent nursing care are major red flags. If you are considering this facility, perform an unannounced visit to check the cleanliness of patient rooms and observe staff-to-patient interactions during off-peak hours.
Google Reviews
Google Reviews
30 reviews on Google“Suburban Healthcare and Rehabilitation presents a highly polarized experience, with some visitors praising the facility's cleanliness and organized events, while others report severe hygiene and staffing failures. Families frequently express concerns regarding inconsistent nursing care, reports of unpleasant odors, and issues with basic sanitation in patient rooms. While some residents report positive outcomes from therapy, the facility's reputation is significantly undermined by recurring complaints about staff professionalism and neglect.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Well-organized facility events
- Courteous and helpful administrative staff
- Visually appealing and clean common areas
Concerns
- Unsanitary room conditions and foul odors (mentioned by 5 reviewers)
- Inconsistent or unprofessional nursing/aide staff (mentioned by 4 reviewers)
- Delayed or unreliable meal service (mentioned by 3 reviewers)
- Understaffing and lack of responsiveness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that the facility has 150 residents, what specific protocols are in place to ensure that nursing and aide staff remain responsive to individual needs throughout the day and night?
- 2I noticed some concerns regarding room maintenance; could you walk me through your daily housekeeping schedule and how you ensure rooms remain sanitary and odor-free?
- 3I see that physical and occupational therapy are strong points here; how do you integrate these therapy sessions into the residents' daily schedules to ensure they don't conflict with meal times?
- 4Could you describe the process for monitoring and improving the quality and consistency of meal service to ensure residents receive their nutrition on time?
- 5With recent state inspections highlighting areas for improvement, what specific steps is the leadership team taking to address these findings and enhance the overall standard of care?
- 6I’ve heard great things about your organized events; how do you encourage residents to participate in these activities, and are there options for those who prefer more low-key social engagement?
Personalized based on this facility's data
Key Review Excerpts
“The physical and occupational therapy is outstanding. I would not refer this place for long term care they are always understaffed and the patient rooms have roaches!!!!”
“Shout out to miss emma nick and the rest of the suburban staff the carnival event was very nice and well put together good music food snacks and games thank you all for a well needed good time”
“On first look entering the building it meets the eye test in appearance/cleanliness. Employees were pleasant and helpful. But, it was not the same environment upon entering Mr. Black’s room. It had a strong smell of urine and his sheets were dirty.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for the flu
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Suburban Healthcare faces ongoing issues with families filing complaints about safety hazards, food safety, and medication management. The facility has persistent problems with preventing accidents and falls, proper food handling and storage, and medication errors that recur across multiple surveys. While all cited deficiencies show correction dates, the pattern of repeated violations in these critical areas, combined with 31 complaint-triggered deficiencies, suggests families should carefully evaluate current conditions before placing a loved one here.
Aug 16, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Mar 15, 2025Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Sep 27, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 4, 2024Complaint3
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Apr 22, 2024Complaint8
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Mar 7, 2024Routine24
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Environmental Deficiencies
Put firmly secured handrails on each side of hallways.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Federal Penalties
Fine
Mar 7, 2024
$14,353
Fine
Mar 7, 2024
$27,367
Payment Denial
Mar 7, 2024
33-day denial
Fine
Jan 17, 2024
$37,754
Fine
Sep 5, 2023
$15,113
Ownership & Operations
Who Operates This Facility
Suburban Healthcare and Rehabilitation
for profit
Ownership & Management
Owners
Suburban Holdco LLC
Owner · Organization
North Randall Opco LLC
Owner (parent company) · Organization
Suburban Nursing LLC
Owner (parent company) · Organization
Guttman, Mayer
Owner (parent company)
Shapiro, Naftali
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit suburbanrehab.com
Medicare data downloads
Original nursing home datasets
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