Avenue Care and Rehabilitation Center, the
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 103 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (33 vs median 8.0)
- High staff turnover (62%)
- High RN turnover (54%)
Bottom 25% in OH · Below recommended RN staffing · Worst in PROGRESSIVE QUALITY CARE chain · $34,146 in fines
What this means for your family
While the activities and therapy departments are frequently praised for their dedication, the facility suffers from persistent, severe reports of understaffing and hygiene issues. If you are considering this facility, you must conduct an unannounced visit during evening or weekend hours to observe staffing levels and response times firsthand, as these are the primary areas of concern for families.
Google Reviews
Google Reviews
103 reviews on Google“Avenue Care and Rehabilitation Center receives highly polarized feedback, with many families reporting severe neglect, understaffing, and poor hygiene, while others praise specific staff members, particularly in the activities department. While the facility is physically attractive, multiple reviewers describe a systemic failure in basic patient care, including delayed medication, unanswered call lights, and unsanitary room conditions. Families should be aware that experiences appear to vary significantly depending on the specific shift and staff members involved.”
Quality Themes
Tap a score for detailsStrengths
- Engaging and dedicated activities department
- Therapy division provides effective rehabilitation
- Some individual staff members are highly compassionate
- Modern, aesthetically pleasing facility
Concerns
- Severe understaffing leading to unanswered call lights and delayed care (mentioned by 14 reviewers)
- Unsanitary conditions including soiled linens and lack of housekeeping (mentioned by 8 reviewers)
- Medication management errors and delays (mentioned by 6 reviewers)
- Poor communication from administration and nursing leadership (mentioned by 7 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 110 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your activities department; could you tell us more about the types of engaging programs available for residents?
- 2With the recent updates to the facility, how does the modern design contribute to the daily comfort and cleanliness of the resident rooms?
- 3How does the nursing team ensure that medication is administered accurately and on schedule throughout the day?
- 4What specific protocols are in place to ensure that call lights are answered promptly, even during busy shifts?
- 5How does the administration maintain consistent communication with families regarding changes in a resident's care or health status?
- 6In the event of a medical emergency after hours, what is the process for coordinating between the on-site staff and physicians?
Personalized based on this facility's data
Key Review Excerpts
“My sister had reported that she had soiled linens to her aide and I had to call the DON and report the issue twice before they rectified the issue. She also complained about not getting her pain medication for almost two hours.”
“The facility looks good, but the care is far from it patients in bed for long hours with bed sores, the facility don't have proper sized depends for some bigger patients so instead they use cheap quality diapers that fail after applying them on residents, call lights go unanswered for more than 10-15 minutes.”
“They receive 3 stars… the 1st star goes to the activities center. They go above and beyond to serve the residents and even take them on enjoyable outings whether they are wheelchair bound or not. The 2nd star goes to the therapy division.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing 31 complaints resulting in deficiencies across safety hazards, medication management, staffing, and abuse prevention. Recent serious issues include accident hazard failures (January 2025), improper medical care, and protection failures, with some problems like safety hazards recurring across multiple inspections despite corrections. While all identified issues show correction dates, the pattern of repeated complaints and recurring safety problems suggests ongoing care quality concerns families should carefully evaluate before visiting.
Dec 18, 2025Complaint2
Administration Deficiencies
Employ staff that are licensed, certified, or registered in accordance with state laws.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Oct 29, 2025Complaint4
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Oct 6, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 13, 2025Complaint14
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Aug 13, 2025Routine21
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jan 10, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Jan 10, 2025
$17,345
Fine
Apr 25, 2024
$16,801
Ownership & Operations
Who Operates This Facility
Avenue Care and Rehabilitation Center, the
for profit
Chain Affiliation
Progressive Quality Care
11 facilities nationwide
Chain avg rating: 2.4/5 · Rank 10 of 11 (Worst)
Ownership & Management
Owners
Progressive Interchange LLC
Owner · Organization
Flank Real Estate, LLC
Owner (parent company) · Organization
Mike Flank Trust
Owner (parent company) · Organization
Greenburg, Steve
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
103 reviews from families & visitors
Official Website
Visit theavenuecarecenter.com
Medicare data downloads
Original nursing home datasets
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