Shaker Gardens Nursing and Rehabilitation Center
Strong Medicare quality ratings; families often praise friendly and dedicated staff members. Still worth an in-person visit.
based on 27 Google reviews

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What this means for your family
While the facility is praised for its social environment and transition support, the reports of medical neglect and poor hygiene are critical red flags. If you consider this facility, we strongly recommend conducting an unannounced visit to inspect the cleanliness of common areas and asking for specific protocols regarding clinical oversight and hydration management.
Google Reviews
Google Reviews
27 reviews on Google“Shaker Gardens presents a stark contrast between high-praise reviews regarding staff friendliness and severe reports of medical neglect and poor facility maintenance. While some families appreciate the personalized transition support and active social atmosphere, others have reported life-threatening issues including severe dehydration, feeding tube complications, and unsanitary building conditions.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and dedicated staff members
- Helpful transition and move-in support
- Active social environment for residents
Concerns
- Medical neglect and poor nursing oversight (mentioned by 2 reviewers)
- Unsanitary facility conditions and unpleasant odors (mentioned by 2 reviewers)
- Unprofessional or unfriendly front desk staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1With a smaller community of 50 residents, how do you ensure that each resident receives consistent, personalized nursing oversight throughout the day and night?
- 2I noticed some feedback regarding the facility's cleanliness; could you walk me through your daily housekeeping schedule and how you maintain a fresh environment for the residents?
- 3Given the importance of medication management, what specific protocols and double-check systems do you have in place to ensure accuracy for residents?
- 4I see that your team has been active in responding to feedback online; how do you incorporate family input into your daily operations and care planning?
- 5What does the daily social calendar look like for residents, and how do you encourage participation among those who might be more reserved?
- 6How do you handle medical emergencies or urgent changes in a resident's health status, and what is your process for communicating those updates to family members?
Personalized based on this facility's data
Key Review Excerpts
“My father was a patient there for about a month October thru November. He was neglected so bad. Ended up in ER 3 times in one month. Twice for a clogged feeding tube and once because he was so severely dehydrated along with other issues.”
“Floor are very very dirty . Elevator smells. Not very friendly person sitting at the front desk today Saturday afternoon.”
“I have found a great resource in their staff members Adrienne and Mckenzie. They were able to help with housing for 2 people who needed to move into an assisted living facility.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing complaints that triggered two investigations for safety hazards and accident prevention. The most recurring issues involve fire safety systems, medication management, and resident safety protocols. While the facility corrects deficiencies when cited, several problems persist across multiple years, including medication error rates exceeding 5% and fire alarm system maintenance, suggesting ongoing operational challenges families should investigate during visits.
Oct 17, 2024Routine7
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Mar 6, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 13, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 2, 2022Routine19
Construction Deficiencies
Use approved construction type or materials.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
May 22, 2019Routine5
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Sep 11, 2023
$4,587
Fine
Sep 5, 2023
$4,545
Fine
Aug 28, 2023
$4,587
Fine
Aug 21, 2023
$4,587
Fine
Aug 14, 2023
$4,235
Fine
Aug 7, 2023
$3,882
Fine
Jul 17, 2023
$9,440
Ownership & Operations
Who Operates This Facility
Shaker Gardens Nursing and Rehabilitation Center
for profit
Chain Affiliation
Lionstone Care
22 facilities nationwide
Chain avg rating: 2.6/5 · Rank 4 of 22 (Best)
Ownership & Management
Owners
Kazarnovsky, Solomon
Owner
Stein, Abba
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit shakergardens.com
Medicare data downloads
Original nursing home datasets
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