Harvard Gardens Rehabilitation & Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 94 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (16 vs median 8.0)
Bottom 25% in OH · Critically understaffed (RN) · $193,748 in fines · Abuse citation
What this means for your family
While the facility has undergone significant aesthetic renovations and maintains a strong therapy department, the disparity between the lobby and patient living areas is a major concern. Families should conduct a tour that includes the specific floor where their loved one will reside and ask direct questions about staffing ratios and communication protocols for off-hours.
Google Reviews
Google Reviews
94 reviews on Google“Harvard Gardens Rehabilitation & Care Center presents a stark contrast between its newly renovated first-floor lobby and the reported conditions in patient living areas. While many reviewers praise the facility's recent physical upgrades and the dedication of the therapy team, others report serious concerns regarding chronic understaffing, poor hygiene, and unresponsive communication. Families considering this facility should be aware of the significant disparity between the updated public-facing areas and the lived experience on the residential floors.”
Quality Themes
Tap a score for detailsStrengths
- Modern, high-quality lobby renovations
- Effective and dedicated therapy team
- Welcoming and professional administrative leadership
- Compassionate and attentive nursing staff (noted by many)
Concerns
- Chronic understaffing leading to neglect (mentioned by 7 reviewers)
- Poor sanitation and persistent odors (urine) (mentioned by 5 reviewers)
- Unresponsive communication and disconnected phone lines (mentioned by 4 reviewers)
- Inconsistent or poor quality of food (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 96 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on facility improvements, what specific steps are being taken to address the sanitation and odor concerns in the resident living areas?
- 2With the current staffing levels, how does your team ensure that residents receive timely assistance with daily needs and consistent medication management?
- 3I noticed the therapy team is highly regarded here; how do you integrate that same level of dedication into the daily activities and social engagement programs for residents?
- 4What is the best way for families to reach the nursing staff or administration directly, especially when phone lines are busy or unresponsive?
- 5How are you working to improve the variety and quality of the dining experience to better meet the nutritional needs and preferences of the residents?
- 6In the event of a medical emergency, what is your specific protocol for notifying family members and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“The family like atmosphere makes the dust from their 3 million dollar facelift bearable.”
“The renovations to the lobby and leading up to the residents rooms are beautiful but as soon as you cross the threshold to the patients area the difference is night and day. There has never been a time when it did not smell like urine.”
“I find this place to be understaffed and unresponsive to client's needs. There are some people that are very helpful and actually act as if they care about the patients. But there are others who will ignore you ,say unnecessary and warranted remarks.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering investigations, with recurring issues in abuse protection, food safety, and fire safety systems. The facility shows repeated violations for protecting residents from abuse and neglect, maintaining proper food handling and temperature standards, and ensuring adequate fire safety equipment and procedures. While all deficiencies show correction dates, the pattern of repeated issues across these critical areas suggests ongoing operational challenges that families should carefully evaluate during visits.
Mar 3, 2026Complaint5
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Apr 10, 2025Complaint7
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Feb 13, 2025Routine27
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Egress Deficiencies
Install resident room doors of proper design and width.
Egress Deficiencies
Have exits that are accessible at all times.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Feb 13, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Jan 8, 2025Complaint3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Oct 29, 2024Complaint1
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Federal Penalties
Fine
Feb 13, 2025
$23,720
Fine
Feb 20, 2024
$4,178
Fine
Feb 12, 2024
$3,798
Fine
Jan 22, 2024
$9,116
Fine
Dec 26, 2023
$5,454
Fine
Sep 28, 2023
$147,883
Payment Denial
Sep 28, 2023
42-day denial
Ownership & Operations
Who Operates This Facility
Harvard Gardens Rehabilitation & Care Center
for profit
Ownership & Management
Owners
Hgrcc Holdings LLC
Owner · Organization
Ltc Provider Services LLC
Owner · Organization
Stellar Care Group LLC
Owner · Organization
King, Richard
Owner
Wenger, Yehuda
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
94 reviews from families & visitors
Official Website
Visit harvardgardensrehab.com
Medicare data downloads
Original nursing home datasets
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