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Nursing HomeMedicaid Investigative

Harvard Gardens Rehabilitation & Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

18810 Harvard Ave, Lee - Miles · Cleveland, OH 44122130 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 94 Google reviews

5
4
3
2
1
Harvard Gardens Rehabilitation & Care Center Nursing Home in Cleveland, OH — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (16 vs median 8.0)

Bottom 25% in OH · Critically understaffed (RN) · $193,748 in fines · Abuse citation

Source: Medicare data

What this means for your family

While the facility has undergone significant aesthetic renovations and maintains a strong therapy department, the disparity between the lobby and patient living areas is a major concern. Families should conduct a tour that includes the specific floor where their loved one will reside and ask direct questions about staffing ratios and communication protocols for off-hours.

Google Reviews

Google Reviews

94 reviews on Google
Harvard Gardens Rehabilitation & Care Center presents a stark contrast between its newly renovated first-floor lobby and the reported conditions in patient living areas. While many reviewers praise the facility's recent physical upgrades and the dedication of the therapy team, others report serious concerns regarding chronic understaffing, poor hygiene, and unresponsive communication. Families considering this facility should be aware of the significant disparity between the updated public-facing areas and the lived experience on the residential floors.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean4.0Activities2.0Meds2.0Memory2.0Comms3.0ValueN/A

Strengths

  • Modern, high-quality lobby renovations
  • Effective and dedicated therapy team
  • Welcoming and professional administrative leadership
  • Compassionate and attentive nursing staff (noted by many)

Concerns

  • Chronic understaffing leading to neglect (mentioned by 7 reviewers)
  • Poor sanitation and persistent odors (urine) (mentioned by 5 reviewers)
  • Unresponsive communication and disconnected phone lines (mentioned by 4 reviewers)
  • Inconsistent or poor quality of food (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'13(1)'17(1)'19(2)'22(2)'24(16)'26(13)

Distribution · 96 analyzed

5
59
4
5
3
5
2
4
1
23
23 reviews posted between Nov 16, 2025Nov 21, 2025 · 23 were 5-star

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the recent focus on facility improvements, what specific steps are being taken to address the sanitation and odor concerns in the resident living areas?
  • 2With the current staffing levels, how does your team ensure that residents receive timely assistance with daily needs and consistent medication management?
  • 3I noticed the therapy team is highly regarded here; how do you integrate that same level of dedication into the daily activities and social engagement programs for residents?
  • 4What is the best way for families to reach the nursing staff or administration directly, especially when phone lines are busy or unresponsive?
  • 5How are you working to improve the variety and quality of the dining experience to better meet the nutritional needs and preferences of the residents?
  • 6In the event of a medical emergency, what is your specific protocol for notifying family members and coordinating with local hospitals?

Personalized based on this facility's data


Key Review Excerpts

The family like atmosphere makes the dust from their 3 million dollar facelift bearable.

Rehab patient's spouse · 2024★★★★★

The renovations to the lobby and leading up to the residents rooms are beautiful but as soon as you cross the threshold to the patients area the difference is night and day. There has never been a time when it did not smell like urine.

Visitor · 2024★★★☆☆

I find this place to be understaffed and unresponsive to client's needs. There are some people that are very helpful and actually act as if they care about the patients. But there are others who will ignore you ,say unnecessary and warranted remarks.

Family member · 2024☆☆☆☆
Source: 94 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.27hrs
36%
Registered nurses for medical care
Total Nursing
3.13hrs
76%
All nurses + aides combined

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

9

measures

Worse Than Avg

4

measures

Mixed Results

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility49.1%
Worse than Avg
Here
49.1%
US
12.1%
OH
28.2%
Cuyahoga
29.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility81.3%
Worse than Avg
Here
81.3%
US
95.5%
OH
94.5%
Cuyahoga
91.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
OH
92.6%
Cuyahoga
87.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility6.9%
Better than Avg
Here
6.9%
US
15.4%
OH
9.4%
Cuyahoga
8.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility16.9%
Better than Avg
Here
16.9%
US
19.5%
OH
25.4%
Cuyahoga
20.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility7.2%
Mixed vs Avgs
Here
7.2%
US
15.3%
OH
6.9%
Cuyahoga
5.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility33.8%
Worse than Avg
Here
33.8%
US
79.7%
OH
75.6%
Cuyahoga
65.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.9%
Better than Avg
Here
98.9%
US
81.8%
OH
78.4%
Cuyahoga
68.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.5%
Mixed vs Avgs
Here
1.5%
US
1.6%
OH
1.2%
Cuyahoga
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
7penalties
Above state avg (10.1)
32 complaint-triggered
$193,748 in fines

Families have filed multiple complaints triggering investigations, with recurring issues in abuse protection, food safety, and fire safety systems. The facility shows repeated violations for protecting residents from abuse and neglect, maintaining proper food handling and temperature standards, and ensuring adequate fire safety equipment and procedures. While all deficiencies show correction dates, the pattern of repeated issues across these critical areas suggests ongoing operational challenges that families should carefully evaluate during visits.

Mar 3, 2026Complaint
5
0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0804Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

Apr 10, 2025Complaint
7
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Feb 13, 2025Routine
27
0131Potential for harm · Widespread

Construction Deficiencies

Meet requirements for sections of health care facilities separated by fire resistive construction.

0761Potential for harm · WidespreadCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0225Potential for harm · WidespreadCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0311Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0741Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0233Potential for harm · PatternCorrected

Egress Deficiencies

Install resident room doors of proper design and width.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0753Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have restrictions on the use of highly flammable decorations.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Feb 13, 2025Complaint
2
0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

Jan 8, 2025Complaint
3
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Oct 29, 2024Complaint
1
0712Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

Federal Penalties

Fine

Feb 13, 2025

$23,720

Fine

Feb 20, 2024

$4,178

Fine

Feb 12, 2024

$3,798

Fine

Jan 22, 2024

$9,116

Fine

Dec 26, 2023

$5,454

Fine

Sep 28, 2023

$147,883

Payment Denial

Sep 28, 2023

42-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Harvard Gardens Rehabilitation & Care Center

Organization Type

for profit

Ownership & Management

Owners

Hgrcc Holdings LLC

Owner · Organization

100%

Ltc Provider Services LLC

Owner · Organization

Stellar Care Group LLC

Owner · Organization

King, Richard

Owner

Wenger, Yehuda

Owner

Key personnel

Dmt Spe I LLC5% or Greater Mortgage InterestWp Operating LLC5% or Greater Mortgage InterestOberlander, DavidManaging Control - Governing BodyEidilsz-Stern, SusanOfficer / DirectorOberlander, DavidOfficer / Director
Source: Medicare provider data

Contact

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Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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