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Nursing HomeMedicaid Investigative

Phoenix of Maple Heights

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

19900 Clare Ave, Maple Heights, OH 4413799 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 56 Google reviews

5
4
3
2
1
Phoenix of Maple Heights Nursing Home in Maple Heights, OH — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (20 vs median 8.0)
  • High staff turnover (54%)

Bottom 25% in OH · Critically understaffed (RN) · No penalties on record

Source: Medicare data

What this means for your family

While the facility has a dedicated rehabilitation team and an administrator who is highly accessible to families, the recurring reports of poor facility hygiene and inconsistent staffing are significant red flags. We strongly recommend conducting an unannounced visit to inspect the cleanliness of common areas and resident rooms before making a decision.

Google Reviews

Google Reviews

56 reviews on Google
Phoenix of Maple Heights receives highly polarized reviews, with some families praising the administrator's accessibility and the kindness of individual staff members, while others report severe concerns regarding facility conditions and quality of care. Multiple reviewers have raised alarms about hygiene, including reports of pests and odors, as well as inconsistent staffing levels and communication failures. Families should be aware that while some residents have had successful rehabilitation experiences, there is a persistent pattern of complaints regarding the physical state of the building and the responsiveness of the care team.

Quality Themes

Tap a score for details
FoodN/AStaff5.0Clean2.0Activities6.0MedsN/AMemoryN/AComms4.0ValueN/A

Strengths

  • Accessible and involved administrator
  • Supportive rehabilitation and therapy team
  • Friendly and caring individual staff members
  • Effective advocacy for residents by management

Concerns

  • Poor facility cleanliness (odors, pests, maintenance issues) (mentioned by 6 reviewers)
  • Understaffing and slow response times (mentioned by 5 reviewers)
  • Missing or stolen personal belongings (mentioned by 3 reviewers)
  • Poor communication with families during medical emergencies (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'18(2)'21(3)'23(7)'25(13)'26(7)

Distribution · 57 analyzed

5
30
4
5
3
6
2
2
1
14

How They Respond to Reviews

87%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It's great to hear that the administrator is so involved here; how often can we expect regular updates regarding our loved one's care plan?
  • 2What specific steps are being taken to ensure the facility stays clean, well-maintained, and free of any unpleasant odors?
  • 3We've heard wonderful things about the rehabilitation and therapy team; how do you coordinate their sessions with a resident's daily routine?
  • 4In the event of a medical emergency, what is the specific protocol for notifying family members immediately?
  • 5How do you manage the tracking of personal belongings to ensure everything stays safe and accounted for in the resident's room?
  • 6What kind of daily activities or social outings are available to keep residents engaged and active?

Personalized based on this facility's data


Key Review Excerpts

My brother was there for rehab after leaving a hospital where he was recovering after falling and injuring himself. He has been in other rehab facilities in fancier surroundings where he constantly said he wanted to leave. When he was at Phoenix (the only rehab place he never complained about), he said the staff was great and paid attention to his needs.

Long-term resident's family · 2025★★★★★

If you love your family, do NOT send them here. This place is an absolute disgrace to elder care. The owner, Michelle, is never around she’s all talk and zero accountability. The reviews claiming she “cares” are lies.

Family member · 2025☆☆☆☆

My 38-year-old son is currently at the Phoenix of Maple Heights Nursing facility, and I couldn’t be more grateful for the compassionate environment they provide. After navigating various nursing homes, it’s truly heartwarming to find a place where both staff and caregivers genuinely care about my son’s well-being.

Long-term resident's family · 2025★★★★★
Source: 56 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.39hrs
52%
Registered nurses for medical care
Total Nursing
3.25hrs
79%
All nurses + aides combined
Staff Turnover
54%
Lower is better (< 30% = good)
RN Turnover
40%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Worse Than Avg

2

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility61.6%
Worse than Avg
Here
61.6%
US
93.4%
OH
92.6%
Cuyahoga
88.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility16.4%
Mixed vs Avgs
Here
16.4%
US
12.1%
OH
28.2%
Cuyahoga
30.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility2.0%
Better than Avg
Here
2.0%
US
15.3%
OH
6.9%
Cuyahoga
5.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility3.2%
Better than Avg
Here
3.2%
US
15.4%
OH
9.4%
Cuyahoga
8.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility14.3%
Better than Avg
Here
14.3%
US
19.5%
OH
25.4%
Cuyahoga
20.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.0%
Better than Avg
Here
4.0%
US
14.4%
OH
5.8%
Cuyahoga
5.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility39.8%
Worse than Avg
Here
39.8%
US
81.8%
OH
78.4%
Cuyahoga
69.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
OH
1.2%
Cuyahoga
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

20deficiencies
Well above state avg (10.1)
7 complaint-triggered

Phoenix of Maple Heights shows concerning patterns with families filing multiple complaints about facility safety, cleanliness, and resident rights violations. The facility has persistent issues with fire safety systems, infection control, and medication management that recur across multiple surveys from 2019 to 2024. While the facility reports correcting deficiencies, the repeated nature of problems in critical areas like emergency preparedness and pharmacy services suggests ongoing operational challenges that families should carefully evaluate.

Jun 13, 2024Routine
33
0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0868Potential for harm · WidespreadCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0881Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0882Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0015Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0131Potential for harm · WidespreadCorrected

Construction Deficiencies

Meet requirements for sections of health care facilities separated by fire resistive construction.

0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0311Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0757Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0232Potential for harm · PatternCorrected

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0691Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0790Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide routine and 24-hour emergency dental care for each resident.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0838Minimal · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0947Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

Jun 13, 2024Complaint
2
0584Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Apr 30, 2024Complaint
2
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Mar 27, 2024Complaint
1
0921Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Nov 30, 2023Complaint
2
0804Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Apr 28, 2022Routine
26
0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0015Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0741Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0325Potential for harm · PatternCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0500Potential for harm · PatternCorrected

Services Deficiencies

Meet other general requirements that are deficient.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0920Potential for harm · IsolatedCorrected

Environmental Deficiencies

Provide at least one room set aside to use as a resident dining room and for activities, that is a good size, with good lighting, air flow and furniture.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Phoenix of Maple Heights

Organization Type

for profit

Ownership & Management

Owners

Phoenix Health Services LLC

Owner · Organization

100%

Schonfeld, Louis

Owner (parent company)

100%

Key personnel

Schonfeld, BernardOfficer / DirectorSchonfeld, LouisOfficer / DirectorPhoenix Health Services LLCManagerSchonfeld, BernardManagerSchonfeld, LouisManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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