Beachwood Pointe Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 87 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (16 vs median 8.0)
- High staff turnover (63%)
Bottom 25% in OH · Critically understaffed (RN)
What this means for your family
This facility has a high volume of concerning reports regarding neglect, hygiene, and staffing shortages. While some families have had positive experiences with specific staff members, the pattern of complaints is severe; we strongly recommend looking elsewhere or conducting an unannounced visit to inspect the cleanliness and staffing levels yourself before considering admission.
Google Reviews
Google Reviews
87 reviews on Google“Beachwood Pointe Care Center faces severe, recurring criticism regarding neglect, poor hygiene, and chronic understaffing. While some reviewers praise specific staff members for being compassionate, the majority of negative feedback highlights dangerous delays in medical care, unresponsive call lights, and unsanitary facility conditions. Families should be aware of a significant pattern of reports involving residents left in soiled conditions and poor communication from management.”
Quality Themes
Tap a score for detailsStrengths
- Select compassionate and attentive individual staff members
- Respiratory therapy team
- Accessible visitation policies
Concerns
- Chronic understaffing and slow response to call lights (mentioned by 14 reviewers)
- Unsanitary facility conditions and strong odors (mentioned by 10 reviewers)
- Neglect of basic hygiene and toileting needs (mentioned by 9 reviewers)
- Poor medication management and medical oversight (mentioned by 6 reviewers)
- Unappetizing or inadequate food service (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 90 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what is your facility's average response time for call lights, and how do you ensure residents receive timely assistance with toileting and hygiene?
- 2I noticed concerns regarding facility cleanliness and odors; what is your current protocol for housekeeping and deep-cleaning schedules to ensure a sanitary environment?
- 3How does your nursing team manage medication administration and oversight to ensure accuracy and prevent errors for residents with complex health needs?
- 4Could you walk me through the daily activity schedule and how you encourage social engagement for residents who may be struggling with the transition to a nursing home environment?
- 5What specific steps are you taking to improve the quality and nutritional variety of the meals provided to residents?
- 6How do you maintain consistent communication with families regarding changes in a resident's health status or medical care plan?
Personalized based on this facility's data
Key Review Excerpts
“The facility has bed bugs & the DON does nothing about it . . Pls ( DONT ) put your family members in here !!!”
“My mother ended up having a severe bladder infection with kidney damage which required surgery. The staff does not care about the residents. It’s disgusting the treatment the elderly receive here.”
“I was told that I would have rehabilitation three times a day that didn’t happen. They come once a day 10 To 30 minutes sometimes every other day, the service was extremely poor”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families repeatedly filing complaints about food safety, medication management, and facility cleanliness across multiple years. Recent 2024-2025 complaints revealed problems with abuse prevention policies, nursing staffing levels, and ongoing food handling issues. While the facility has corrected cited deficiencies, the recurring nature of these problems - particularly food safety violations appearing in both routine inspections and family complaints - suggests persistent operational challenges families should carefully evaluate.
Feb 5, 2026Complaint4
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Sep 16, 2025Complaint6
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Jan 16, 2025Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Environmental Deficiencies
Provide bedrooms that don't allow residents to see each other when privacy is needed.
Oct 29, 2024Complaint7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Jul 23, 2024Routine21
Smoke Deficiencies
Install an approved automatic sprinkler system.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Meet other general requirements that are deficient.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Miscellaneous Deficiencies
Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Jul 23, 2024Complaint6
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Federal Penalties
Payment Denial
Jul 23, 2024
21-day denial
Ownership & Operations
Who Operates This Facility
Beachwood Pointe Care Center
for profit
Ownership & Management
Owners
Beachwood Holdco LLC
Owner · Organization
Beachwood Opco LLC
Owner (parent company) · Organization
Guttman, Mayer
Owner (parent company)
Shapiro, Naftali
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
87 reviews from families & visitors
Official Website
Visit beachwoodcare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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