Stillwater Assisted Living and Skilled Nursing Com
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 60 Google reviews
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What this means for your family
Stillwater is highly regarded for its clean environment and compassionate, relationship-focused care, particularly in memory care. However, families should be proactive during mealtimes to ensure their loved ones receive necessary assistance and should clarify how the facility manages communication if language barriers exist.
Google Reviews
Google Reviews
60 reviews on Google“Stillwater Assisted Living and Skilled Nursing is widely praised for its clean, well-maintained environment and professional, compassionate staff who often form strong personal bonds with residents. While many families report high satisfaction with the care provided, some reviewers have noted occasional challenges with staffing shortages, communication barriers, and inconsistent assistance with meals.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Compassionate and attentive nursing staff
- Strong, responsive leadership
- Effective rehab and therapy team
Concerns
- Inconsistent assistance with meals and feeding (mentioned by 2 reviewers)
- Staffing shortages leading to delays in care (mentioned by 3 reviewers)
- Language barriers between staff and residents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 63 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that some families have noted occasional delays in mealtime assistance, what specific protocols do you have in place to ensure residents receive the help they need during dining hours?
- 2I noticed the facility has a 4/5 staffing rating; how do you manage shift coverage to ensure that residents aren't experiencing delays in care during peak times?
- 3Could you share how your team bridges communication gaps to ensure that residents feel fully understood and supported by all staff members?
- 4I see that the facility is well-maintained and clean; what kind of daily activities or social programs are available to keep residents engaged and active?
- 5How does your nursing team coordinate with local hospitals or emergency services if a resident experiences a sudden change in health status?
- 6I appreciate that leadership is active in responding to feedback; how do you typically incorporate family input into the ongoing care plans for your residents?
Personalized based on this facility's data
Key Review Excerpts
“The skilled staff and unskilled staff treated him with such kindness even when he was hard to be kind to. Even the front desk staff was very accommodating.”
“No facility is perfect, but the admin and staff of Stillwater have given my mother care in a way that honored her as a human being; she was never a 'number,' and the staff often took the time to develop and maintain a personal relationship with her.”
“My mom will be entering 3 yrs at the facility... I did have to get the state ombudsman involved a few times during that time; however, just lately things are looking up & seems to be staying that way w/new admin changes.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents who got a urinary tract infection
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Stillwater has persistent quality issues with repeated deficiencies in medication management, food safety, and clinical care standards appearing across multiple surveys from 2023-2025. Families have filed complaints that triggered inspections revealing medication errors and dialysis care problems. While all violations have correction dates, the recurring patterns in core care areas, particularly medication safety and food handling, suggest ongoing operational challenges that warrant careful evaluation during any visit.
Mar 3, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Mar 19, 2025Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Smoke Deficiencies
Provide properly protected cooking facilities.
Apr 11, 2024Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Sep 1, 2023Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Aug 31, 2023Complaint2
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Feb 20, 2023Routine10
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Ownership & Operations
Who Operates This Facility
Stillwater Assisted Living and Skilled Nursing Com
for profit
Chain Affiliation
Eden Healthcare
7 facilities nationwide
Chain avg rating: 2.7/5 · Rank 1 of 7 (Best)
Ownership & Management
Owners
Cortland Place Holdings LLC
Owner · Organization
Wf Cortland LLC
Owner (parent company) · Organization
Fogel, Joshua
Owner (parent company)
Gellis, Louis
Owner (parent company)
Weiss, Moshe
Owner (parent company)
Weiss, Naftali
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
60 reviews from families & visitors
Official Website
Visit stillwater-care.com
Medicare data downloads
Original nursing home datasets
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