Nursing HomeMedicaid Top Rated

Cherry Hill Manor

Strong Medicare quality ratings; families often praise clean, well-maintained, and modern facility. Still worth an in-person visit.

2 Cherry Hill Road, Johnston, RI 02919|171 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.5/5

based on 374 Google reviews

(401) 231-3102 Directions Website

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What this means for your family

Cherry Hill Manor is highly regarded for its cleanliness and effective rehabilitation therapy, making it a strong candidate for post-surgical recovery. However, families should be proactive in monitoring daily care, as multiple reports indicate potential issues with call-bell response times and personal laundry management. We recommend scheduling visits at varying times of the day to ensure consistent care quality.

Google Reviews

374 reviews on Google

“Cherry Hill Manor generally receives high praise for its clean, modern facility and a friendly, attentive staff that excels in rehabilitation services. However, a minority of families report serious concerns regarding inconsistent care, slow response times for call bells, and issues with personal laundry and billing. Families considering this facility should be prepared for a generally positive environment while remaining vigilant regarding their loved one's specific daily care needs.”

Quality Themes

Tap a score for details

Strengths

Clean, well-maintained, and modern facility
Warm, attentive, and friendly nursing staff
Effective physical and occupational therapy programs
Welcoming and helpful administrative team

Concerns

Slow response times to call bells and patient needs (mentioned by 4 reviewers)
Loss or misplacement of personal clothing and laundry issues (mentioned by 2 reviewers)
Inconsistent quality of care and lack of accountability (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 207 analyzed

176

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed your team is very active in responding to online feedback; how do you use that resident and family input to improve daily operations?
2With a facility size of 171 residents, what systems do you have in place to ensure that call bells are answered promptly and that staff remain accountable to individual needs?
3We understand that keeping track of personal belongings can be a challenge in a large facility; what is your process for managing resident laundry to ensure items don't go missing?
4Given the recent focus on maintaining high standards, what specific steps are you taking to ensure consistent quality of care across all shifts?
5Could you walk us through how your nursing team handles medical emergencies or sudden changes in a resident's health status during evening or weekend hours?
6What does a typical day look like for residents here, and how do you encourage participation in the therapy and social programs you offer?

Personalized based on this facility's data

Key Review Excerpts

“The staff is very friendly and above and beyond efficient, from dietary to nursing assistants to nurses, PT and the office staff. I can see that the staff is committed to their patients.”

Family member of rehab patient · 2024★★★★★

“The only complaint she has had so far was the food, but sometimes she really likes it.”

Daughter of resident · 2025★★★★★

“My mother has been treated wonderfully except for one CNA who “is mean and shoves items at the residents “.”

Daughter of resident · 2026★★★★★

Source: 374 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.66hrs

88%

Registered nurses for medical care

Total Nursing

4.02hrs

98%

All nurses + aides combined

Staff Turnover

36%

Lower is better (< 30% = good)

RN Turnover

28%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility7.3%

Better than Avg

Here

7.3%

15.4%

22.7%

Providence

20.7%

😔

Residents with depression symptoms

↓ Lower is better

This Facility1.4%

Better than Avg

Here

1.4%

12.1%

15.5%

Providence

14.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility31.4%

Worse than Avg

Here

31.4%

19.4%

22.4%

Providence

22.2%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility10.5%

Better than Avg

Here

10.5%

14.4%

19.5%

Providence

18.4%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

93.7%

Providence

93.1%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility11.5%

Better than Avg

Here

11.5%

15.3%

17.5%

Providence

15.3%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility99.5%

Better than Avg

Here

99.5%

81.8%

77.7%

Providence

75.2%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility96.3%

Better than Avg

Here

96.3%

79.7%

78.2%

Providence

76.9%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.2%

Better than Avg

Here

0.2%

1.6%

2.0%

Providence

1.6%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies

1penalties

Near state avg (8.7)

7 complaint-triggered

$6,201 in fines

Cherry Hill Manor has 12 federal deficiencies across multiple surveys, with families filing complaints that triggered inspections revealing problems with care planning, nursing competency, and infection control. The facility has shown recurring issues in care planning, infection prevention, and medication management. All deficiencies have correction dates from the provider, though some dates appear inconsistent with inspection timing, raising questions about follow-through.

Jan 8, 2026Routine6 findings

0569Potential for harm · PatternCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

0577Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0842Potential for harm · IsolatedCorrected