Briarcliffe Manor
Strong Medicare quality ratings; families often praise compassionate and attentive nursing/cna staff. Still worth an in-person visit.
based on 171 Google reviews
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What this means for your family
Briarcliffe Manor is frequently praised for its dedicated nursing staff and effective therapy programs, making it a strong contender for rehab. However, families should be cautious and conduct a thorough tour, specifically checking the cleanliness of patient rooms and asking about response times for call bells, as multiple reviewers have noted these as recurring issues.
Google Reviews
Google Reviews
171 reviews on Google“Briarcliffe Manor receives polarized feedback, with many families praising the compassionate, attentive nursing staff and the clean, well-maintained environment. However, a significant number of reviewers report serious concerns regarding inconsistent care, poor communication, and hygiene issues, particularly on the nursing floors. Families should be aware that experiences appear to vary greatly depending on the specific unit and staffing levels.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing/CNA staff
- Clean and well-maintained facility
- Effective physical and occupational therapy
- Proactive and helpful administrative team
Concerns
- Inconsistent or poor hygiene and cleanliness in patient rooms (mentioned by 7 reviewers)
- Slow response times to call bells and requests for assistance (mentioned by 6 reviewers)
- Poor quality or unappealing food (mentioned by 5 reviewers)
- Language barriers with staff hindering communication (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 125 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much the administration engages with the community through your review responses; how does that proactive communication style translate to how you interact with families daily?
- 2We have heard such lovely things about the compassion of your nursing and CNA staff, but how do you ensure that call bell response times remain consistent during busy night shifts?
- 3Since the facility is so well-maintained, what specific protocols are in place to ensure that individual resident rooms are cleaned and sanitized on a regular, deep-cleaning schedule?
- 4Could you tell us a bit about the dining experience, specifically how the menu is planned to ensure the food is both nutritious and appealing to different tastes?
- 5With the high CMS rating for staffing, how do you manage medication administration to ensure there are no gaps in care or errors in the process?
- 6What kind of daily activities or social outings are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and cnas have taken the best care of my father as he recovered. They are all professional and fun and are patient with all patients and residents.”
“The shared bathroom was too small to safely fit her walker and was used by four patients... It was visibly dirty, had no sink, and sponge baths were often done there instead of at bedside.”
“My mom stayed here for two and a half weeks... The staff did not know how to properly put her Aspen collar on... She often had accidents because no one came when she called for assistance.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Briarcliffe Manor has accumulated 10 deficiencies across three surveys, primarily involving safety systems and food service issues. The most recurring problems include fire safety equipment maintenance, infection control protocols, and food procurement and distribution standards. All deficiencies have been corrected according to federal records, suggesting the facility addresses problems when identified, though the pattern of ongoing citations across different care areas warrants discussion during any visit.
Feb 19, 2025Routine3
Egress Deficiencies
Meet other general requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Feb 16, 2024Routine2
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 6, 2023Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Infection Control Deficiencies
Ensure staff are vaccinated for COVID-19
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Ownership & Operations
Who Operates This Facility
Briarcliffe Manor
for profit
Ownership & Management
Owners
Geriatric Centers of North America INC
Owner · Organization
Talwar, Akshay
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
171 reviews from families & visitors
Official Website
Visit briarclifferi.com
Medicare data downloads
Original nursing home datasets
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