Cedar Haven Operations LLC DBA Lake Forrest Health
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 35 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (16 vs median 7)
- High staff turnover (54%)
Bottom 25% in RI · Below recommended RN staffing · $111,914 in fines · Abuse citation
What this means for your family
While the therapy department receives high praise for their dedication, the facility has a persistent history of complaints regarding cleanliness and administrative responsiveness. We strongly recommend that you visit unannounced and ask specifically about their current staffing ratios and laundry management protocols before making a decision.
Google Reviews
Google Reviews
35 reviews on Google“Cedar Haven Operations LLC, formerly known as Hebert Nursing Home, faces severe and recurring criticism regarding cleanliness, lost personal belongings, and inconsistent patient care. While some families praise specific CNAs and the therapy department, many reviewers report significant issues with management, understaffing, and a lack of responsiveness to medical needs.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated therapy department staff
- Some caring and attentive CNAs
- Long-term staff members in certain units
Concerns
- Loss of personal belongings and clothing (mentioned by 3 reviewers)
- Chronic understaffing leading to neglect (mentioned by 5 reviewers)
- Poor facility cleanliness and hygiene (mentioned by 4 reviewers)
- Management and administrative unresponsiveness (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent feedback regarding the loss of personal items, what specific inventory or labeling systems do you have in place to ensure a resident's clothing and belongings remain secure?
- 2I noticed the facility has had some challenges with staffing levels; could you explain how you manage daily staffing assignments to ensure that residents receive consistent and timely care?
- 3With the current focus on improving facility cleanliness, could you walk me through your daily housekeeping schedule and how you ensure high-traffic areas are maintained throughout the day?
- 4What is your protocol for communicating with family members when there is a change in a resident's health status or a medication adjustment?
- 5Since the therapy department is often highlighted as a strength here, how do those therapists collaborate with the nursing staff to support a resident's daily mobility and quality of life?
- 6How does your team handle medical emergencies or urgent health needs during evening and weekend hours when administrative staff may not be on-site?
Personalized based on this facility's data
Key Review Excerpts
“Mike and Jeff and Pete in therapy are the most amazing men I have ever met. Trish is wonderful too. They stood by me and never gave up hope, even when I gave up on myself.”
“My mother’s 90th Birthday was on 7/1/23 and it was important to us as a family that she be celebrated! We got permission to have her party in a dining room at the facility.”
“My son has gotten AMAZING care. They were presented with a stage 4 bed soar and in just about 1 1/2 months my son’s soar has gotten extremely better.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant concerns with 24 of 55 deficiencies triggered by family complaints, indicating ongoing problems that prompted families to file reports. The most recurring issues involve accident prevention and safety supervision, medication management errors, and care quality standards. While all deficiencies show correction dates, the pattern of repeated complaints about resident safety and medication errors suggests persistent challenges in these critical care areas.
Mar 25, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jan 2, 2026Routine12
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 1, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 25, 2025Complaint3
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 25, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Mar 11, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Fine
Nov 25, 2025
$22,925
Fine
May 1, 2024
$89,642
Payment Denial
May 1, 2024
50-day denial
Fine
Aug 23, 2023
$7,930
Fine
Jun 29, 2023
$14,342
Ownership & Operations
Who Operates This Facility
Cedar Haven Operations LLC DBA Lake Forrest Health
for profit
Ownership & Management
Owners
Lake Valley Operations Holdco LLC
Owner · Organization
Esri Holdco LLC
Owner (parent company) · Organization
Yarmush, Yehuda
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit heberthealthcenter.com
Medicare data downloads
Original nursing home datasets
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