Heritage Hills Nursing & Rehabilitation Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 123 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (20 vs median 7)
- High RN turnover (55%)
Below average in RI · Below recommended RN staffing · Above average staffing · Below chain average · $17,475 in fines · Special Focus Facility (CMS)
What this means for your family
Heritage Hills offers a clean environment and an active social calendar, which many families appreciate. However, the recurring reports of long response times for call lights and potential medication management errors are serious concerns. We strongly recommend visiting during different shifts and asking management specifically how they handle staffing shortages during nights and weekends.
Google Reviews
Google Reviews
123 reviews on Google“Heritage Hills Nursing & Rehabilitation Center receives highly polarized reviews, with many families praising the compassionate, friendly staff and clean environment, while others report severe concerns regarding neglect and staffing shortages. While some visitors highlight excellent rehabilitation outcomes and attentive nursing care, multiple reviewers have documented significant delays in call-light response times and issues with basic hygiene and medication management. Prospective families should be aware that experiences appear to vary significantly depending on the specific wing and shift.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate nursing and CNA staff
- Clean and well-maintained facility
- Effective rehabilitation and therapy programs
- Engaging activities and community events
Concerns
- Chronic understaffing leading to long call-light response times (mentioned by 9 reviewers)
- Neglect regarding hygiene, dressing, and basic patient care (mentioned by 7 reviewers)
- Medication errors and failure to follow medical instructions (mentioned by 4 reviewers)
- Poor food quality and dining service (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 127 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed many people mention how warm and compassionate the nursing staff is; how do you ensure that level of personal care is maintained during busy shifts?
- 2With the focus on rehabilitation here, could you walk us through how the therapy team coordinates with the nursing staff to support a resident's daily progress?
- 3How does the facility manage medication administration and double-check that all specific medical instructions from doctors are followed accurately?
- 4What is the process for responding to call lights, and how do you ensure residents receive timely assistance with personal care like dressing and hygiene?
- 5Could you tell us more about the daily activity calendar and how you keep the community engaged with special events?
- 6How does the dining team ensure that meal quality and service remain consistent for all residents throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“The nursing team are sincere and caring, the activities team is always doing something fun to engage the residents, the front desk staff are friendly, and the new management t”
“I have peed the bed more times than I have used the bed pan because there is usually a 2 hour wait before anyone answers a bell. And it not always because they are busy.”
“My grandfather suffered multiple medication errors where he did not receive crucial medications and then was unable to get the next dose.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Nearly half of Heritage Hills' 78 deficiencies stem from family complaints, indicating ongoing resident care concerns. The facility repeatedly struggles with medication management, care quality standards, and accident prevention across multiple surveys, suggesting persistent systemic issues. While all deficiencies show correction dates, the pattern of recurring problems in the same areas—particularly medication errors and care planning—raises questions about lasting improvements.
Feb 6, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 14, 2026Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 18, 2025Routine16
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Ensure that residents are assessed for appropriateness for a feeding assistant program, receive services as per their plan of care, and feeding assistants are trained and supervised.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Aug 1, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 2, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jan 23, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Federal Penalties
Payment Denial
Sep 16, 2025
3-day denial
Fine
May 9, 2024
$8,827
Fine
Jun 28, 2023
$8,648
Ownership & Operations
Who Operates This Facility
Heritage Hills Nursing & Rehabilitation Center
for profit
Chain Affiliation
Marquis Health Services
88 facilities nationwide
Chain avg rating: 3.0/5 · Rank 61 of 80
Ownership & Management
Owners
Skilled Venture LLC
Owner · Organization
Flagler, Osher
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Kahanow, Aviva
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Levovitz, Tzvi
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Rokeach, Fraide
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Rokowsky, Yitzchok
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
123 reviews from families & visitors
Official Website
Visit heritagehillsrehab.com
Medicare data downloads
Original nursing home datasets
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