St Mary of the Woods
Strong Medicare quality ratings; families often praise highly competent and encouraging physical/occupational therapy team. Still worth an in-person visit.
based on 60 Google reviews
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What this means for your family
While the rehabilitation therapy team is highly regarded, the facility has a recurring pattern of severe neglect regarding basic hygiene and call-light response times. If you choose this facility, you must be prepared to be a daily, active advocate for your loved one to ensure basic needs are met and care plans are followed.
Google Reviews
Google Reviews
60 reviews on Google“St. Mary of the Woods presents a stark contrast in experiences, with many families praising the physical beauty of the campus and the effectiveness of the rehabilitation therapy team. However, a significant number of reviewers report severe neglect in basic care, including long wait times for assistance, poor hygiene, and lack of communication between shifts. Families should be aware that while some find the staff compassionate, others describe a facility that is chronically understaffed and unresponsive to basic patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Highly competent and encouraging physical/occupational therapy team
- Beautiful, well-maintained campus and facility aesthetics
- Compassionate and attentive care from specific nursing staff members
Concerns
- Neglect of basic hygiene (incontinence care, bathing) (mentioned by 7 reviewers)
- Slow or non-existent response to call lights (mentioned by 6 reviewers)
- Poor communication between staff and family members (mentioned by 4 reviewers)
- Staff distracted by personal phone use (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 66 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1The campus looks absolutely beautiful; how do you ensure the interior of the facility stays just as well-maintained and clean as the grounds?
- 2We've heard wonderful things about your physical and occupational therapy teams; how often do residents get to work with them on their mobility goals?
- 3How do you ensure that nursing staff remains attentive to call lights and that residents' immediate hygiene and personal care needs are met promptly?
- 4What is your process for keeping family members updated on any changes in a resident's health or daily well-being?
- 5How does the facility manage medication administration to ensure everything is handled accurately and on schedule?
- 6What kind of daily activities or social events are planned to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“I found my loved grandma in her own feces and in her own urine soaking wet. Bed was dirty including sheets, blankets and pillows.”
“PT and OT staff were competent, thorough, and extremely knowledgeable. We were very pleased!”
“The primary areas of concern are the lack of communication amongst the staff (shift changes), as well as long wait times for help.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 14 measures
9
measures
2
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
St. Mary of the Woods has recurring issues with fire safety systems, emergency preparedness, and electrical equipment across multiple surveys, suggesting persistent infrastructure challenges. Families have filed complaints that triggered investigations into respiratory care and medical record privacy. While all deficiencies show correction dates, the pattern of repeated fire safety and emergency preparedness violations may raise concerns about the facility's ability to maintain safe building systems long-term.
Aug 28, 2025Routine5
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Aug 28, 2025Complaint2
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Jun 23, 2022Routine7
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
May 30, 2019Routine7
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Ownership & Operations
Who Operates This Facility
St Mary of the Woods
nonprofit
Chain Affiliation
Saint Therese Senior Communities
4 facilities nationwide
Chain avg rating: 4.5/5 · Rank 1 of 4 (Best)
Ownership & Management
Owners
Saint Therese Communities
Owner · Organization
Saint Therese
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
60 reviews from families & visitors
Official Website
Visit sainttherese.org
Medicare data downloads
Original nursing home datasets
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