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Nursing HomeMedicaid

Avon Oaks Nursing Home

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

37800 French Creek Rd, Avon, OH 4401199 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 70 Google reviews

Avon Oaks Nursing Home Nursing Home in Avon, OH — Street View
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What this means for your family

Avon Oaks is highly regarded for its compassionate staff and effective therapy programs, making it a strong candidate for rehabilitation. However, families should proactively ask about communication protocols regarding medical updates and insurance benefits, as these are recurring pain points for some families.

Google Reviews

Google Reviews

70 reviews on Google
Avon Oaks Nursing Home receives high praise for its compassionate, attentive staff and clean, well-maintained environment, with many families highlighting the facility's success in rehab and long-term care. However, some reviewers report significant concerns regarding inconsistent nursing response times, poor food quality, and inadequate communication regarding patient medical status and insurance benefits.

Quality Themes

Tap a score for details
Food5.0Staff8.0Clean9.0Activities8.0Meds4.0Memory3.0Comms4.0Value5.0

Strengths

  • Compassionate and attentive nursing staff
  • Clean and well-maintained facility
  • Effective physical and occupational therapy
  • Welcoming and family-oriented atmosphere

Concerns

  • Slow response times to call lights (mentioned by 3 reviewers)
  • Poor food quality and cold meals (mentioned by 3 reviewers)
  • Inadequate communication regarding medical status or benefits (mentioned by 2 reviewers)
  • Reports of medical oversight or infection management issues (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'16(2)'18(2)'20(1)'23(4)'25(25)'26(12)

Distribution · 74 analyzed

5
59
4
7
3
0
2
2
1
6

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It's wonderful to see how much the staff is praised for being so compassionate; how do you ensure that level of attentive care is maintained during busy shifts?
  • 2We want to make sure we stay in the loop regarding medical updates; what is your preferred process for communicating changes in a resident's health status to family members?
  • 3Could you tell us more about how the nursing team manages medication schedules and ensures everything is handled accurately?
  • 4What are some of the favorite daily activities or social events that help create that welcoming, family-oriented atmosphere mentioned by others?
  • 5How does the facility handle meal service to ensure that food stays warm and meets the nutritional needs of the residents?
  • 6In the event of a medical emergency during the night, what is the specific protocol for notifying the family and managing immediate care?

Personalized based on this facility's data


Key Review Excerpts

The staff of Avon Oaks who are taking wonderful care of my Brother have acted professionally and with extreme dignity when I came and spent 24 hours for a visit from Texas over Thanksgiving 2025.

Long-term resident's family · 2025★★★★★

I was Never kept informed of my benefits, how many days I had left, if we should be looking into more acute rehab….nothing until my benefits were basically exhausted.

Rehab patient · 2024★★☆☆☆

My father was admitted to Avon Oaks for rehab. Everyone at this facility is amazing!! From the Case Manager, Nurses, Nurses aids, Physical therapists, Occupational therapists, Cafeteria workers, Cleaners, ALL go above and beyond.

Rehab patient's family · 2025★★★★★
Source: 70 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.79hrs
OK
Registered nurses for medical care
Total Nursing
4.44hrs
OK
All nurses + aides combined
Staff Turnover
47%
Lower is better (< 30% = good)
RN Turnover
32%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

4

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility13.6%
Better than Avg
Here
13.6%
US
19.5%
OH
25.4%
Lorain
27.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
14.4%
OH
5.8%
Lorain
4.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility3.8%
Better than Avg
Here
3.8%
US
15.3%
OH
6.9%
Lorain
4.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility30.8%
Worse than Avg
Here
30.8%
US
19.4%
OH
21.6%
Lorain
24.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility17.0%
Mixed vs Avgs
Here
17.0%
US
12.1%
OH
28.2%
Lorain
26.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility7.5%
Better than Avg
Here
7.5%
US
15.4%
OH
9.4%
Lorain
9.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility95.5%
Better than Avg
Here
95.5%
US
79.7%
OH
75.6%
Lorain
74.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility95.1%
Better than Avg
Here
95.1%
US
81.8%
OH
78.4%
Lorain
82.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.7%
Worse than Avg
Here
1.7%
US
1.6%
OH
1.2%
Lorain
0.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
Near state avg (10.1)

Avon Oaks has 32 deficiencies across 3 surveys with no complaint-triggered issues, indicating problems were found during routine inspections rather than family reports. The most recurring issues involve fire safety systems, resident care quality, and medication management. All deficiencies have correction dates, though fire safety problems have persisted across multiple surveys, suggesting ongoing challenges in this critical area.

Jan 16, 2025Routine
21
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0015Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0025Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Create arrangements with other facilities to receive patients.

0131Potential for harm · WidespreadCorrected

Construction Deficiencies

Meet requirements for sections of health care facilities separated by fire resistive construction.

0232Potential for harm · WidespreadCorrected

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0919Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0161Potential for harm · PatternCorrected

Construction Deficiencies

Use approved construction type or materials.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0805Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

Jul 28, 2022Routine
3
0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Jul 18, 2019Routine
8
0161Potential for harm · PatternCorrected

Construction Deficiencies

Use approved construction type or materials.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Avon Oaks Nursing Home

Organization Type

for profit

Chain Affiliation

Chain Name

Colev Gestetner

Chain Size

7 facilities nationwide

Chain avg rating: 3.9/5 · Rank 3 of 7

Ownership & Management

Owners

Basch, Joel

Owner

8%

Basch, Joshua

Owner

8%

Basch, Moshe

Owner

8%

Basch, Yitzi

Owner

8%

Gestetner, Colev

Owner

13%

Moskowitz, Yisroel

Owner

13%

Schuck, Yosef

Owner

7%

Werzberger, Joel

Owner

33%

Key personnel

Costello, ColleenW-2 Managing EmployeeEren, ItriW-2 Managing EmployeeWerzberger, JoelOfficer / DirectorGestetner, ColevOfficer / DirectorWerzberger, JoelOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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