O'neill Healthcare Bay Village
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 74 Google reviews
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What this means for your family
While O'Neill Healthcare Bay Village is frequently praised for its effective rehab therapy and active social programming, there is a recurring pattern of serious neglect regarding basic care, such as call light response times and hygiene. If you choose this facility, we strongly advise daily, unannounced visits to monitor your loved one's care and to ensure that nursing staff are meeting basic needs consistently.
Google Reviews
Google Reviews
74 reviews on Google“O'Neill Healthcare Bay Village receives polarized feedback, with many families praising the facility for its effective rehab services and compassionate staff, while others report serious concerns regarding neglect and staffing shortages. While some visitors highlight clean, welcoming environments and attentive care, multiple reviewers have documented issues with call light response times, hygiene, and medication management. Families considering this facility should conduct thorough, unannounced visits to assess the current quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Compassionate and friendly nursing staff
- Responsive administrative leadership
- Well-maintained facility and grounds
Concerns
- Slow or ignored call light response times (mentioned by 6 reviewers)
- Understaffing, particularly on weekends and off-shifts (mentioned by 5 reviewers)
- Inadequate hygiene and personal care (missed showers, soiled bedding) (mentioned by 4 reviewers)
- Medication management errors (mentioned by 2 reviewers)
- Frequent falls or lack of fall prevention (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 81 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that staffing levels can fluctuate, what specific protocols do you have in place to ensure call lights are answered promptly, especially during weekends and evening shifts?
- 2I noticed the facility has a strong reputation for physical and occupational therapy; how do you integrate these services into a resident's daily routine to maintain their mobility and independence?
- 3Could you walk me through your current process for medication management and how you ensure accuracy and timely administration for residents?
- 4What proactive measures are in place to monitor residents at risk for falls, and how is that information communicated to the nursing team throughout the day?
- 5We want to ensure our loved one feels well-cared for; how do you track and maintain standards for personal hygiene and daily grooming needs?
- 6I see that the administration is active in responding to feedback; how do you incorporate family input into improving the daily dining and social experience for residents?
Personalized based on this facility's data
Key Review Excerpts
“The fact that they are understaffed is not an excuse to provide terrible care. My grandma called to have a nurse help her to the bathroom... they took so long that she spoiled the bed.”
“I thought the rehab was very very good! Most staff attentive and reasonably empathetic, Too long wait time occasionally after call light is turned on. Sloppy appearance of rooms! Food is pretty awful.”
“Whenever we visited (even unannounced) my dad, who was in a wheelchair, was always clean, as was his room. He had amazing nurses and aides.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
7
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring problems with food service and nutrition, fire safety systems, and environmental cleanliness, with 15 complaint-triggered deficiencies indicating families have reported concerns. The most serious issues involve inadequate food quality and quantity, failure to prevent pressure ulcers, and infection control problems. While all deficiencies show correction dates, the pattern of repeated violations in nutrition and safety systems across multiple years suggests ongoing operational challenges that families should carefully evaluate.
Jan 21, 2026Routine16
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Emergency Preparedness Deficiencies
Develop a communication plan.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Meet other general requirements that are deficient.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jan 21, 2026Complaint7
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Help the resident with transportation to and from laboratory services outside of the facility.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 11, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Dec 31, 2024Complaint2
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 12, 2024Complaint3
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Mar 13, 2024Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Ownership & Operations
Who Operates This Facility
O'neill Healthcare Bay Village
for profit
Chain Affiliation
O'neill Healthcare
6 facilities nationwide
Chain avg rating: 3.8/5 · Rank 4 of 6
Ownership & Management
Owners
Carlow LLC
Owner · Organization
Oneill, Deborah
Owner (parent company)
Oneill, John
Owner (parent company)
Ziska, Doreen
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
74 reviews from families & visitors
Official Website
Visit oneillhc.com
Medicare data downloads
Original nursing home datasets
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