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Nursing HomeMedicaid Investigative

Northridge Health Center, the

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

35990 Westminster Ave, North Ridgeville, OH 4403996 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.3/5

based on 40 Google reviews

5
4
3
2
1
Northridge Health Center, the Nursing Home in North Ridgeville, OH — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (27 vs median 8.0)
  • High staff turnover (64%)
  • High RN turnover (58%)

Bottom 25% in OH · Below recommended RN staffing · No penalties on record

Source: Medicare data

What this means for your family

Northridge Health Center's therapy department is frequently praised for successful recovery outcomes, making it a potential option for short-term rehab. However, the facility has recurring, serious reports regarding staff responsiveness to medical emergencies and medication management. We strongly advise families to conduct an in-person tour and ask specifically about their protocols for escalating medical concerns to emergency services.

Google Reviews

Google Reviews

40 reviews on Google
Northridge Health Center receives highly polarized reviews, with some families praising the therapy team and administrative responsiveness, while others report severe concerns regarding neglect and unprofessional conduct. While several reviewers highlight successful rehab outcomes and a caring environment, multiple negative accounts describe issues with medication administration, rude staff behavior, and inadequate emergency response. Families should be aware of the significant disparity between positive experiences and reports of critical lapses in care.

Quality Themes

Tap a score for details
Food7.0Staff4.0Clean6.0Activities8.0Meds2.0MemoryN/AComms5.0ValueN/A

Strengths

  • Effective short-term rehabilitation therapy
  • Responsive administrative and management team
  • Clean and well-maintained facility environment

Concerns

  • Rude, disrespectful, or unprofessional staff behavior (mentioned by 6 reviewers)
  • Neglect or failure to provide basic care/hygiene (mentioned by 4 reviewers)
  • Understaffing, particularly on weekends (mentioned by 3 reviewers)
  • Failure to call emergency services when needed (mentioned by 3 reviewers)
  • Theft of personal belongings (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(8)'20(2)'22(7)'24(3)'26(1)

Distribution · 45 analyzed

5
23
4
2
3
2
2
1
1
17

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the recent focus on short-term rehabilitation, how do you ensure that long-term residents receive consistent, high-quality daily hygiene and personal care?
  • 2I noticed some feedback regarding staff communication styles; what training or culture-building initiatives do you have in place to ensure all staff members interact with residents in a professional and respectful manner?
  • 3With the current staffing levels, how do you ensure that residents are well-supported and monitored, especially during weekend shifts?
  • 4Could you walk me through your specific protocols for medical emergencies and the decision-making process for when to contact outside emergency services?
  • 5What steps does the facility take to ensure the security of residents' personal belongings and prevent the loss of items?
  • 6What measures are currently being implemented to improve medication management and ensure that residents receive their treatments accurately and on time?

Personalized based on this facility's data


Key Review Excerpts

My mom had to come unfortunately for some rehab and the communication was impeccable. She’s 85 and was able to return to her assisted living. Her stay was a complete delight for her & our family and she is very difficult to please.

Long-term resident's family · 2025★★★★★

I was at Northridge November and December 2024. The nurses and aids are very kind and helpful. Honestly everyone was very kind. If you need therapy Northridge is the place to go.

Rehab patient · 2025★★★★★

Told them I was having heart problems and they refused to call an ambulance. My family had to call them. I spent a week in ICU and almost died.

Rehab patient · 2022☆☆☆☆
Source: 40 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.39hrs
52%
Registered nurses for medical care
Total Nursing
3.28hrs
80%
All nurses + aides combined
Staff Turnover
65%
Lower is better (< 30% = good)
RN Turnover
62%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

8

measures

Worse Than Avg

5

measures

Mixed Results

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility8.4%
Better than Avg
Here
8.4%
US
12.1%
OH
28.2%
Lorain
27.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility10.3%
Better than Avg
Here
10.3%
US
19.4%
OH
21.6%
Lorain
25.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility3.2%
Better than Avg
Here
3.2%
US
15.3%
OH
6.9%
Lorain
4.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility3.6%
Better than Avg
Here
3.6%
US
14.4%
OH
5.8%
Lorain
4.5%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility86.7%
Worse than Avg
Here
86.7%
US
95.5%
OH
94.5%
Lorain
94.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility9.5%
Mixed vs Avgs
Here
9.5%
US
15.4%
OH
9.4%
Lorain
9.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility43.1%
Worse than Avg
Here
43.1%
US
79.7%
OH
75.6%
Lorain
77.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility74.8%
Worse than Avg
Here
74.8%
US
81.8%
OH
78.4%
Lorain
83.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
1.6%
OH
1.2%
Lorain
0.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

27deficiencies
Well above state avg (10.1)
25 complaint-triggered

This facility shows a concerning pattern of repeated family complaints about medication management, care planning, and daily care assistance, with 25 out of 53 deficiencies triggered by families filing reports. Issues with medication errors, incomplete care plans, and basic daily care have persisted across multiple recent surveys from 2023-2025, suggesting ongoing quality problems. While all deficiencies show correction dates, the recurring nature of core care issues warrants careful consideration.

Sep 11, 2025Complaint
7
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Feb 6, 2025Complaint
14
0835Potential for harm · WidespreadCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0725Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Feb 6, 2025Routine
13
0887Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0741Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0039Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Minimal · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Jun 27, 2024Complaint
3
0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

Feb 29, 2024Routine
6
0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

May 18, 2023Complaint
1
0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Northridge Health Center, the

Organization Type

for profit

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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