Avon Place Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 59 Google reviews

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What this means for your family
While some families report positive experiences with rehab and facility cleanliness, the recent, recurring reports of neglect, failure to respond to call lights, and allegations of abuse are deeply concerning. If you consider this facility, we strongly recommend conducting unannounced visits at different times of the day and night to observe staff responsiveness and resident care firsthand.
Google Reviews
Google Reviews
59 reviews on Google“Avon Place Healthcare Center receives highly polarized reviews, with some families praising the facility's cleanliness and friendly staff, while others report severe concerns regarding neglect, hygiene, and communication. Multiple reviewers have raised alarming allegations of physical abuse, failure to respond to call buttons, and inadequate care for residents with dementia or complex medical needs. Families considering this facility should be aware of the stark contrast between the positive experiences of some and the distressing reports of neglect from others.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained building
- Friendly and welcoming staff
- Effective post-surgery rehab therapy
- Responsive administrative leadership
Concerns
- Neglect and failure to respond to call buttons (mentioned by 7 reviewers)
- Poor hygiene and failure to assist with toileting (mentioned by 6 reviewers)
- Allegations of physical abuse or rough handling (mentioned by 4 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 66 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure call buttons are answered promptly and residents receive timely assistance with toileting and hygiene?
- 2I noticed some concerns regarding communication; what is the best way for family members to reach the nursing team or administration to get updates on their loved one's care?
- 3With medication management being a priority for us, could you walk us through the process for administering and monitoring daily medications to ensure accuracy?
- 4What specific training or oversight programs do you have in place to ensure that all staff members provide gentle and respectful physical assistance to residents during daily care routines?
- 5Could you describe the daily activity schedule for residents in memory care and how you tailor those interactions to keep them engaged and comfortable?
- 6In the event of a medical emergency, what is your facility's protocol for stabilizing a resident and notifying the family members immediately?
Personalized based on this facility's data
Key Review Excerpts
“The facility is clean, does not have that nursing home smell and the staff is wonderful.”
“Communication is GREAT. When I reach out, they respond. Response to needs or concerns is TIMELY.”
“I could hear other patients asking for help and a worker yelling down the hall to the same nurse I saw chit chatting for help with a lady that had cut herself.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing multiple complaints that led to federal violations in resident care quality, medication management, and infection control. Recent complaint-triggered deficiencies include issues with wound care, respiratory care, bladder care, and family notification requirements. While all violations appear corrected, the recurring problems across safety systems, medication services, and basic care standards suggest ongoing operational challenges that families should carefully evaluate during visits.
Mar 18, 2026Complaint3
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 18, 2025Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Oct 23, 2025Complaint5
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Aug 7, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jun 29, 2023Routine4
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Dec 28, 2019Routine7
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Ownership & Operations
Who Operates This Facility
Avon Place Healthcare Center
for profit
Ownership & Management
Owners
Avon Opco
Owner · Organization
Gewirtz, Jonathan
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
59 reviews from families & visitors
Official Website
Visit avonnursing.com
Medicare data downloads
Original nursing home datasets
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