Main Street Care Center
Strong Medicare quality ratings; families often praise effective physical therapy services. Still worth an in-person visit.
based on 7 Google reviews
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What this means for your family
While the facility provides strong physical therapy for rehab patients, the recurring reports of neglect and poor communication are significant red flags. Before choosing this facility, families should conduct unannounced visits to observe hygiene standards and demand a clear plan for how management addresses staff accountability and family communication.
Google Reviews
Google Reviews
7 reviews on Google“Main Street Care Center receives highly polarized feedback, with recent positive reviews highlighting effective rehabilitation services and friendly staff. However, multiple critical reviews raise serious concerns regarding neglect, poor communication from leadership, and unprofessional conduct by staff members.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy services
- Friendly and caring staff members
- Well-equipped rehabilitation facilities
Concerns
- Neglect and poor hygiene care for residents (mentioned by 2 reviewers)
- Poor communication and lack of responsiveness from management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 7 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that physical therapy is a noted strength here, how do you integrate those rehabilitation services into the daily routine for residents who aren't in active therapy?
- 2I’ve read some concerns regarding resident hygiene and cleanliness; could you walk me through your daily protocols for room maintenance and personal care assistance?
- 3With a 3-star staffing rating, how do you ensure that residents receive timely responses to their needs, especially during evening and weekend shifts?
- 4Communication is very important to our family; what is your standard process for keeping family members updated on changes in a resident's health or care plan?
- 5Could you describe the dining experience and how the facility ensures that residents receive proper nutritional support and assistance during meal times?
- 6What is your protocol for medication management, and how do you ensure accuracy and consistency for residents with complex health needs?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapists are awesome. I'm so glad i'm going through my journey here too wellness.”
“Director of nursing never answers the phone and never returns a call. Equipment in rooms always broken, not by the resident either. Nursing can't seem to follow doctors orders.”
“This facility has rude staff. They leave residents soaking in bed in their urine / feces for hours on end.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple families have filed complaints triggering 15 deficiencies, with recurring concerns about accident prevention and safety supervision appearing across several surveys from 2023 to 2025. The facility also has ongoing issues with medication management, wound care, and fire safety systems. While all deficiencies show correction dates, the pattern of repeated safety violations and recent complaint activity suggests ongoing care quality concerns that warrant careful evaluation during your visit.
Jan 9, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Sep 3, 2024Complaint4
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that a resident does not develop patterns of decreased social interaction and/or increased withdrawn, angry, or depressive behaviors, unless unavoidable.
Jun 6, 2024Routine9
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Feb 28, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 22, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Aug 8, 2023Complaint3
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Federal Penalties
Fine
Feb 28, 2024
$16,801
Ownership & Operations
Who Operates This Facility
Main Street Care Center
for profit
Chain Affiliation
Sprenger Health Care Systems
12 facilities nationwide
Chain avg rating: 4.0/5 · Rank 6 of 12
Ownership & Management
Owners
Bluesky Healthcare INC
Owner · Organization
Tca Investments, Ltd.
Owner · Organization
Hutsenpiller, Wendie
Owner (parent company)
Kopf, Joanne
Owner (parent company)
Malanowski, Kenneth
Owner (parent company)
Sprenger, Nicole
Owner (parent company)
Sprenger, Tracey
Owner (parent company)
Edelstein, Barry
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
7 reviews from families & visitors
Official Website
Visit sprengerhealthcare.com
Medicare data downloads
Original nursing home datasets
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