St James Wellness Rehab Villas
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 50 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (15 vs median 11.0)
- High RN turnover (85%)
Below average in IL · Below recommended RN staffing · No penalties on record
What this means for your family
While recent reviews suggest that new administration is attempting to improve the facility, the history of serious neglect allegations is concerning. If you choose this facility, maintain a very active presence, visit at irregular hours, and ensure you have a direct line of communication with the administrator to address any lapses in care immediately.
Google Reviews
Google Reviews
50 reviews on Google“St James Wellness Rehab Villas receives highly polarized feedback, with some families praising the attentive staff and recent facility renovations, while others report severe neglect and poor communication. Recurring complaints highlight issues with hygiene, specifically odors in hallways, and significant concerns regarding staffing levels and responsiveness to patient needs. Families considering this facility should be aware of the stark contrast between the positive experiences of some and the critical reports of medical neglect and lack of urgency from others.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and professional front-line staff
- Recent facility renovations and updates
- Active communication from some administrative members
- Effective physical therapy outcomes for some patients
Concerns
- Unresponsive or slow staff response times (mentioned by 6 reviewers)
- Unpleasant odors (urine) in hallways (mentioned by 4 reviewers)
- Neglect leading to bed sores or health decline (mentioned by 5 reviewers)
- Poor communication between staff and families (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 51 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've noticed some of the recent updates to the facility; could you tell us more about the recent renovations and how they've improved the living spaces?
- 2How does the nursing team ensure that medication schedules are strictly followed and that any changes in health are caught immediately?
- 3What is the protocol for communicating important medical updates or changes in condition to family members to ensure we are always in the loop?
- 4How does the facility manage daily cleaning and maintenance to ensure the hallways and common areas always feel fresh and clean for residents?
- 5Could you describe what a typical day looks like for residents, including meal times and any social activities or outings available?
- 6In the event of a medical emergency during the night, what is the immediate process for notifying the family and providing care?
Personalized based on this facility's data
Key Review Excerpts
“The facility needs to be updated and remodeled.”
“The halls constantly smell like urine. Patients are given cold showers.theres no doctor Patient communication. Staff is nice however nothing gets done.”
“There have been positive changes to the facility which speak volumes about the new administration. The new Administrator takes time to answer your questions when in need.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with pressure sores (bedsores)
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
St. James Wellness Rehab Villas has significant ongoing concerns, with 15 complaint-triggered deficiencies indicating families have filed reports about care issues. The facility shows recurring problems in quality of care (daily living assistance, incontinence care, accident prevention), medication management, and infection control that persist across multiple surveys from 2023-2025. While the provider reports correcting deficiencies, the pattern of repeated violations in core care areas suggests systemic issues that warrant careful consideration before placement.
Mar 21, 2025Complaint4
Environmental Deficiencies
Keep all essential equipment working safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jan 31, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Jan 7, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Dec 12, 2024Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 6, 2024Routine36
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Dec 6, 2024Complaint3
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Ownership & Operations
Who Operates This Facility
St James Wellness Rehab Villas
for profit
Chain Affiliation
Extended Care Clinical
9 facilities nationwide
Chain avg rating: 1.8/5 · Rank 6 of 12
Ownership & Management
Owners
Adams Vales Accumulation Trust
Owner · Organization
B & Z Grandchildren Accumulation Trust
Owner · Organization
Daniel Rothner Accumulation Trust
Owner · Organization
Kathryn Vales Accumulation Trust
Owner · Organization
Kimberly Vales Accumulation Trust
Owner · Organization
Melissa Rothner Accumulation Trust
Owner · Organization
N & S Rothner Trust
Owner · Organization
Nathan and Shirley Rothner Family Trust
Owner · Organization
Rachel Rothner Accumulation Trust
Owner · Organization
William Rothner Accumulation Trust
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
50 reviews from families & visitors
Official Website
Visit stjameshc.com
Medicare data downloads
Original nursing home datasets
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