Great Lakes Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 84 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (27 vs median 6)
- High staff turnover (53%)
Below average in IN · Below recommended RN staffing · Below chain average · No penalties on record
What this means for your family
While the therapy department is frequently praised, the facility has a long-standing, well-documented history of severe neglect and poor staffing ratios. Families should exercise extreme caution and consider other options, as multiple reviewers have reported life-threatening failures in basic care and hygiene.
Google Reviews
Google Reviews
84 reviews on Google“Great Lakes Healthcare Center faces severe and consistent criticism regarding patient neglect, unsanitary conditions, and unprofessional staff behavior. While a small minority of reviewers praise individual therapists or specific staff members, the overwhelming majority of reports describe a facility where residents suffer from poor hygiene, delayed responses to call lights, and medication management errors. Families should be extremely cautious, as multiple reviewers have linked their loved ones' decline or death to the care provided at this facility.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated physical and occupational therapy team
- Select individual staff members noted for compassion
- Social services department noted for helpfulness
Concerns
- Severe neglect and lack of basic hygiene (bedsores, uncleaned rooms, failure to assist with toileting) (mentioned by 22 reviewers)
- Slow or non-existent response to call lights (mentioned by 12 reviewers)
- Unprofessional, rude, or lazy nursing and CNA staff (mentioned by 18 reviewers)
- Medication management errors and missing supplies (mentioned by 6 reviewers)
- Poor food quality and failure to follow dietary restrictions (mentioned by 7 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 86 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy teams; how do you coordinate their care with the nursing staff to ensure residents stay active?
- 2With the recent changes in state inspections, what specific steps is the facility taking to improve room cleanliness and daily hygiene routines?
- 3How does the nursing team ensure that call lights are answered promptly and that residents' needs are met without delay?
- 4Could you walk us through your process for medication management to ensure all dietary restrictions and prescriptions are strictly followed?
- 5What is the protocol for handling medical emergencies during the night or over the weekend when fewer staff members might be on site?
- 6We'd love to hear more about the social services department; what kind of daily activities or social outings do you provide to keep residents engaged?
Personalized based on this facility's data
Key Review Excerpts
“The rooms were so nasty! Exposed wires, blood stains, food stains, the place smells HORRIBLE, they do not take care of the residents letting them sit in their own”
“NO ONE SHOULD HAVE TO WAIT OVER 4 HOURS TO HAVE THEIR CALL LIGHT ANSWERED! Oh yes, someone comes in to turn off the light and say your Aide is at lunch and will be here when she returns.”
“The physical therapists and occupational therapists were wonderful. Some of the nurses and some of the CNA's (especially Bernice) did a good job.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints triggering many of the 95 deficiencies found across surveys, with recurring issues in daily care assistance, medication management, and facility cleanliness/safety. The facility shows persistent problems with pressure ulcer care, infection control, and medication errors that appear across multiple surveys from 2022 to 2025. While all deficiencies show correction dates, the repeated nature of similar violations suggests ongoing care quality challenges families should carefully consider.
Mar 24, 2026Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Feb 5, 2026Complaint1
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Jan 13, 2026Complaint1
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Sep 30, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Feb 24, 2025Routine22
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 24, 2025Complaint5
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Ownership & Operations
Who Operates This Facility
Great Lakes Healthcare Center
for profit
Chain Affiliation
Communicare Health
122 facilities nationwide
Chain avg rating: 2.8/5 · Rank 102 of 121
Ownership & Management
Owners
Hancock Regional Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
84 reviews from families & visitors
Official Website
Visit communicarehealth.com
Medicare data downloads
Original nursing home datasets
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