Ignite Medical Resort Dyer LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 413 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (24 vs median 6)
- High staff turnover (52%)
Bottom 25% in IN · Below recommended RN staffing · Above average staffing · Worst in IGNITE MEDICAL RESORTS chain · $12,740 in fines
What this means for your family
While the therapy team is highly regarded and the facility is physically impressive, the recent increase in reports regarding patient neglect and slow response times is concerning. If you choose this facility, we strongly recommend that a family member visits frequently to monitor care, especially for patients with mobility issues or dementia, and to ensure call lights are answered promptly.
Google Reviews
Google Reviews
413 reviews on Google“Ignite Medical Resort Dyer receives high praise for its modern, clean facility and effective rehabilitation therapy programs, with many families noting significant physical improvements in their loved ones. However, there is a recurring pattern of critical concerns regarding slow response times to call lights, inconsistent nursing care, and issues with hygiene and dietary management for vulnerable patients. While many visitors report a resort-like experience, others describe serious lapses in basic patient safety and attentiveness.”
Quality Themes
Tap a score for detailsStrengths
- Effective and motivating physical/occupational therapy
- Clean, modern, and well-maintained facility
- Welcoming and hospitable front-desk and concierge staff
- Strong, personalized attention from specific staff members
Concerns
- Slow or non-existent response to call lights (mentioned by 6 reviewers)
- Poor hygiene and failure to assist with toileting/showering (mentioned by 5 reviewers)
- Inadequate monitoring leading to patient falls (mentioned by 4 reviewers)
- Inconsistent dietary management (e.g., diabetic or renal diets) (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 230 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that communication loop to improve the daily experience for residents?
- 2Given that physical and occupational therapy are highlighted as strengths here, how do you integrate those services into the daily routine for residents who need extra support?
- 3Could you walk me through your current process for responding to call lights and ensuring residents receive timely assistance with personal care and hygiene needs?
- 4With a 100-resident capacity, what specific protocols do you have in place to ensure consistent monitoring and fall prevention for those at higher risk?
- 5How does your dietary team coordinate with clinical staff to ensure that residents with specific medical needs, such as diabetic or renal diets, receive the correct meals consistently?
- 6What does a typical day look like for residents in terms of social engagement and activities, especially for those who might need a bit more encouragement to participate?
Personalized based on this facility's data
Key Review Excerpts
“The physical and occupational therapists have been outstanding, helping her regain strength and learn to walk again with patience and encouragement. Every nurse and clinical team member we’ve encountered has been attentive, compassionate, and genuinely concerned about her well-being.”
“On in patient rehab floor (1st floor C section) the average call response for a person using the nurse call light was 1 hour with a minimum of 25 minutes. Twice she went without meals because they never sent her tray, to boot she is on a renal diet and they constantly sent her foods that she should not be eating.”
“My grandmother was admitted here after a heart valve replacement surgery for pt to get her back up and walking. She was here 10 days, had 1 shower, the facility is filthy, and smells like feces. They checked her vitals once a day. Didn’t help her eat.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
9
measures
5
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents who lost too much weight
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring care problems with frequent family complaints triggering investigations. Issues repeatedly involve treatment and care quality, medication management, and infection control, appearing across multiple surveys from 2023 through 2025. Families have filed numerous reports that led to 37 complaint-triggered deficiencies, indicating ongoing concerns about resident care despite the facility's efforts to correct violations.
Nov 20, 2025Complaint4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 31, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 5, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Apr 29, 2025Routine22
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 4, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 9, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jul 31, 2025
$12,740
Ownership & Operations
Who Operates This Facility
Ignite Medical Resort Dyer LLC
for profit
Chain Affiliation
Ignite Medical Resorts
25 facilities nationwide
Chain avg rating: 2.7/5 · Rank 17 of 22 (Worst)
Ownership & Management
Owners
Ignite Dyer Jv LLC
Owner · Organization
Prestige Worldwide Dyer LLC
Owner (parent company) · Organization
Gold Pearl, LLC
Owner (parent company) · Organization
Carr, Jared
Owner (parent company)
Davisson, Marnie
Owner (parent company)
Gillis, Karen
Owner (parent company)
Gobst, Ryan
Owner (parent company)
Hartman, Mark
Owner (parent company)
Jablonski, Nicole
Owner (parent company)
Matula, Megan
Owner (parent company)
Mcfarlane, John
Owner (parent company)
Rainey, Shawna
Owner (parent company)
Rose, Marc
Owner (parent company)
Thengil, Mathew
Owner (parent company)
White, Jim
Owner (parent company)
Berger, Aviva
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Israel, Yehudis
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
413 reviews from families & visitors
Official Website
Visit ignitemedicalresorts.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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