Aperion Care Chicago Heights
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 75 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (58%)
- High RN turnover (64%)
Below average in IL · Below recommended RN staffing · Significantly below average staffing · $106,313 in fines · Abuse citation
What this means for your family
The facility has shown a marked improvement in cleanliness and resident satisfaction over the last 18 months, making it a potentially better option now than in previous years. However, families should remain vigilant regarding communication; ensure you have a direct line to a social worker and monitor personal belongings closely, as historical concerns regarding theft and administrative responsiveness have been significant.
Google Reviews
Google Reviews
75 reviews on Google“Aperion Care Chicago Heights presents a highly polarized experience, with recent reviews from 2025-2026 praising significant improvements in cleanliness, food quality, and staff attentiveness. However, long-term concerns persist regarding administrative responsiveness, communication barriers, and reports of theft or neglect that have historically plagued the facility. Families should be aware that while some residents report a supportive, family-like environment, others describe a restrictive atmosphere with significant issues regarding basic amenities and professional conduct.”
Quality Themes
Tap a score for detailsStrengths
- Recent improvements in facility cleanliness
- Engaging activities and social programming
- Supportive social work and administrative staff
- Compassionate, family-oriented care approach
Concerns
- Poor communication and phone responsiveness (mentioned by 6 reviewers)
- Inadequate food quality and portion sizes (mentioned by 5 reviewers)
- Reports of theft of personal belongings (mentioned by 2 reviewers)
- Unsanitary conditions including pests (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 78 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about the social programming here; could you tell us more about the specific types of activities available for residents to stay engaged?
- 2How does the nursing team manage medication schedules and ensure everything is administered accurately and on time?
- 3What is the best way for our family to stay in regular contact with the care team, and how do you ensure we receive timely updates on our loved one's health?
- 4How does the facility handle the management of personal belongings to ensure everything stays safe and accounted for?
- 5Could you describe your protocols for handling medical emergencies or changes in health status during the overnight hours?
- 6We are glad to see recent improvements in the facility's cleanliness; what daily routines are in place to maintain high standards of sanitation and pest control?
Personalized based on this facility's data
Key Review Excerpts
“It’s improved drastically since my arrival in November of ‘24 and its now July ‘25. It’s kept clean now, the food has improved! It’s hot and it’s good tasting.”
“The facility was clean, organized, and well-maintained, which gave me peace of mind knowing that my loved one was in good hands.”
“The building has truly improved in the last year and a half I’ve been here. The staff is showing pride in the building and it is truly showing.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
11
measures
4
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints triggering 33 of 53 deficiencies, raising serious concerns about resident protection from abuse and neglect, safety supervision, and resident rights communication. The most persistent problems involve inadequate protection from abuse/neglect (appearing across multiple years), poor accident prevention and safety supervision, and failures in care planning and resident notifications. While the facility reports correcting each violation, the recurring pattern of complaint-driven deficiencies in critical safety areas warrants careful consideration before placement.
Mar 13, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 29, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Dec 24, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jul 22, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jun 5, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 11, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Jul 28, 2023
$21,934
Ownership & Operations
Who Operates This Facility
Aperion Care Chicago Heights
for profit
Chain Affiliation
Aperion Care
33 facilities nationwide
Chain avg rating: 2.0/5 · Rank 14 of 32
Ownership & Management
Owners
417a Limited Partnership
Owner · Organization
Bider Family Trust
Owner · Organization
Dennis Riben Trust Dtd 12/7/87
Owner · Organization
Isadore Meystel Revocable Trust
Owner · Organization
Jay Meystel Trust
Owner · Organization
Joyce L. Ruben Trust Dtd 11/16/94
Owner · Organization
Chavin, Rachel
Owner
Inofre, Christina
Owner
Lafer, Rebecca
Owner
Stein, Zalmen
Owner
Weinstock, Ronna
Owner
Wrotslovskty, Sheldon
Owner
Berkowitz, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Meystel, Yosef
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
75 reviews from families & visitors
Official Website
Visit aperioncare.com
Medicare data downloads
Original nursing home datasets
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