Bria of Chicago Heights
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 42 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (14 vs median 11.0)
Bottom 25% in IL · Below recommended RN staffing · Worst in BRIA HEALTH SERVICES chain · $169,684 in fines · Abuse citation
What this means for your family
While the facility's wound care and rehab teams receive some praise, the recurring reports of unsanitary conditions, pest infestations, and neglectful staff are major red flags. Families should exercise extreme caution and conduct an unannounced visit to inspect the cleanliness and staff responsiveness before considering this facility.
Google Reviews
Google Reviews
42 reviews on Google“BRIA of Chicago Heights receives highly polarized reviews, with significant concerns regarding cleanliness, staff professionalism, and basic resident care. While some reviewers praise the rehab and wound care teams, many families report issues with strong odors, pest infestations, and neglectful behavior from staff.”
Quality Themes
Tap a score for detailsStrengths
- Effective wound care services
- Helpful rehabilitation therapy department
- Convenient neighborhood location
Concerns
- Unsanitary conditions including strong urine odors and pest infestations (mentioned by 6 reviewers)
- Neglectful or unprofessional staff behavior (mentioned by 6 reviewers)
- Poor communication and difficulty reaching management (mentioned by 3 reviewers)
- Allegations of physical or verbal abuse (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 38 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the recent feedback regarding facility maintenance, what specific protocols and schedules are currently in place to ensure consistent cleanliness and odor control throughout the building?
- 2I noticed the facility has a strong rehabilitation department; how does the therapy team coordinate with nursing staff to ensure that wound care and recovery plans are communicated effectively?
- 3With the current staffing levels, what steps is management taking to improve response times and ensure that residents receive attentive, professional care throughout the day and night?
- 4How does your leadership team ensure that families receive timely updates and clear communication regarding their loved one's health status or any changes in their care plan?
- 5Can you walk me through the specific safety measures and oversight policies you have implemented to ensure a respectful, secure, and supportive environment for all residents?
- 6What does a typical day look like for a resident here, and how do you encourage social engagement to ensure residents feel active and included in the community?
Personalized based on this facility's data
Key Review Excerpts
“The nurse that I spoke to at this facility is a terrible, terrible person. She had an African/Nigerian accent just to narrow it down. I called up there to check on a relative that had been a long time resident, whom I hadn't heard from in a couple of years. When I asked how my relative was doing this 'nurse' responded with, 'The woman is dead. D E A D dead,' then hung up the phone.”
“I think the positive reviews from others have to be fake . This place smells like a combination of strong old urine and stale smoke . We brought my dad here for cardiac rehab . The worker just shows you a bed with zero greeting or instructions except to tell you they have no meds until the next day.”
“Had I known that this place looked smelled I wouldn’t put a dog in there... The walls is peeling. The ceiling is coming down.the shower, had water bugs she was only in there for one night and the next night the hospital called she had 14 stitches.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing complaints about resident protection and safety supervision across multiple years. Issues with abuse prevention, accident hazards, and medication management recur throughout recent surveys. While all deficiencies report correction dates, the persistence of safety-related complaints and the facility's history of over 80 deficiencies across building safety systems suggest potential ongoing quality concerns that warrant careful evaluation during any visit.
Feb 7, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nov 18, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 24, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
May 30, 2025Routine37
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Jul 18, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
May 23, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Federal Penalties
Fine
May 30, 2025
$147,600
Fine
Jul 18, 2024
$12,048
Fine
Apr 19, 2024
$10,036
Ownership & Operations
Who Operates This Facility
Bria of Chicago Heights
for profit
Chain Affiliation
Bria Health Services
15 facilities nationwide
Chain avg rating: 1.2/5 · Rank 11 of 15 (Worst)
Ownership & Management
Owners
Rosen, Michael
Owner
Segal, Dov
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
42 reviews from families & visitors
Official Website
Visit briahs.com
Medicare data downloads
Original nursing home datasets
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