Sozo Family Care Home

The facility failed to maintain hot water temperatures between 100°F and 116°F, with observed temperatures in shared bathroom sinks ranging from 72°F to 73°F. Residents reported that water took several minutes to get warm and often remained cold. Additionally, facility temperature logs for August and September 2025 lacked required readings for the affected bathroom.

The facility failed to maintain hot water temperatures between 100°F and 116°F for five fixtures in two private bathrooms, with temperatures measured as low as 93°F. Additionally, the facility did not perform routine temperature checks or maintain logs to monitor water temperature.

The facility failed to maintain hot water temperatures between 100°F and 116°F for five fixtures in two private bathrooms. Specifically, temperatures in several sinks, showers, and a spa/tub were found to be as low as 83°F to 97°F. Additionally, the facility lacked routine hot water temperature checks and maintained no temperature logs.

The facility failed to implement physician orders for daily blood pressure monitoring for one resident. Specifically, the facility did not obtain or record daily blood pressure readings as required during August, September, and October 2022, despite orders to notify the physician of specific blood pressure parameters.

The facility failed to protect food from contamination by storing food removed from original packaging without labels or dates. Observations in the freezer revealed multiple storage bags containing unidentifiable contents that were neither labeled nor dated.

The facility failed to implement physician orders for daily blood pressure monitoring and notification parameters for a resident. Specifically, there was no documentation of daily blood pressure readings being obtained and recorded by the facility during significant periods in August and September 2022, despite orders to do so.

The facility failed to maintain an adequate supply of towels or paper towels in common and resident bathrooms for residents to dry their hands. Observations revealed bathrooms lacked drying materials, and residents reported having to use toilet paper or walk to the kitchen to retrieve paper towels. Additionally, dirty rags were found hanging on a towel rack in a resident bathroom.

The facility failed to ensure that a state-wide criminal background screening was completed for all sampled staff members upon hire. Specifically, three out of three staff members reviewed lacked documentation of the required state-wide criminal background check in accordance with G.S. 131D-40.

The facility failed to ensure a state-wide criminal background screening was completed for three sampled staff members upon hire. Records showed only county-level checks or no documentation of background screenings at all for the staff members reviewed.

The facility failed to ensure that three sampled staff members successfully completed the required 25-hour state-approved personal care training program and competency evaluation. Specifically, documentation for Staff A showed no evidence of completing the required training or being listed on the Health Care Personnel Registry.