Greendale Forest Nursing and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 48 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- Above-median deficiencies (8 vs median 4.0)
Above average in NC · Critically understaffed (RN) · $18,132 in fines
What this means for your family
This facility's rehabilitation department is highly regarded and often cited as a reason for successful recovery. However, the extreme disparity in reviews regarding basic hygiene and responsiveness suggests that care quality may be inconsistent; we strongly recommend performing unannounced visits at different times of the day to verify the current standard of care.
Google Reviews
Google Reviews
48 reviews on Google“Greendale Forest Nursing and Rehabilitation Center receives highly polarized feedback, with many families praising the dedicated therapy team and long-term staff, while others report severe concerns regarding hygiene and neglect. While many visitors describe a clean, welcoming environment with active engagement, several critical reviews highlight instances of residents being left in soiled conditions and poor communication from administrative staff. Families should conduct thorough, unannounced visits to assess the current standard of care for themselves.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective rehabilitation and therapy department
- Long-tenured and compassionate nursing staff
- Active and engaging daily activities program
- Clean and well-maintained facility environment
Concerns
- Neglect regarding hygiene and basic patient care (mentioned by 4 reviewers)
- Difficulty reaching staff via phone (mentioned by 2 reviewers)
- Poor quality or unappealing food (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 50 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your therapy department; could you tell us more about how the rehabilitation team works with residents to meet their mobility goals?
- 2With so many long-tenured nurses on your team, how do you ensure that consistent, personalized care is maintained during shift changes?
- 3What kind of daily activities or social programs do you have in place to keep residents engaged and active in the community?
- 4How does the facility manage medication administration and ensure that all medical needs are tracked accurately and timely?
- 5Could you describe your process for communicating important health updates or daily changes to family members, especially if we can't reach the desk by phone?
- 6How does the dining team approach meal planning to ensure the food is both nutritious and appealing to different resident preferences?
Personalized based on this facility's data
Key Review Excerpts
“They have an awesome rehabilitation department. The staff worked hard to get her walking again. They are all very caring and compassionate at the facility.”
“My mother had NO WATER. Her call button was on the floor behind the bed. The nurse was spraying fly spray at the nurse's station and flies were on her scrubs.”
“Every time I would stop in for an unannounced visit, the nurses and aids had been attentive to him. It was very reassuring.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that led to deficiencies including pressure ulcer care issues and abuse protection failures, with recent violations continuing into 2025. The facility shows recurring problems in resident rights, care planning and assessment, and quality of care including wound care and respiratory services. While most older deficiencies appear corrected, ongoing issues with basic care standards and administrative compliance suggest persistent operational challenges that warrant careful consideration.
May 1, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 27, 2025Routine5
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Mar 27, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Apr 26, 2024Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 8, 2024Routine6
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Sep 1, 2022Routine19
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Install resident room doors of proper design and width.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Federal Penalties
Fine
Mar 27, 2025
$9,620
Fine
Apr 26, 2024
$8,512
Ownership & Operations
Who Operates This Facility
Greendale Forest Nursing and Rehabilitation Center
for profit
Chain Affiliation
Principle Long Term Care
44 facilities nationwide
Chain avg rating: 3.1/5 · Rank 28 of 44
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
48 reviews from families & visitors
Official Website
Visit greendaleforest.com
Medicare data downloads
Original nursing home datasets
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