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Greendale Forest Nursing and Rehabilitation Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1304 Se Second Street, Snow Hill, NC 28580115 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 48 Google reviews

5
4
3
2
1
Greendale Forest Nursing and Rehabilitation Center Nursing Home in Snow Hill, NC — Street View
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2/ 10
low Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (8 vs median 4.0)

Above average in NC · Critically understaffed (RN) · $18,132 in fines

Source: Medicare data

What this means for your family

This facility's rehabilitation department is highly regarded and often cited as a reason for successful recovery. However, the extreme disparity in reviews regarding basic hygiene and responsiveness suggests that care quality may be inconsistent; we strongly recommend performing unannounced visits at different times of the day to verify the current standard of care.

Google Reviews

Google Reviews

48 reviews on Google
Greendale Forest Nursing and Rehabilitation Center receives highly polarized feedback, with many families praising the dedicated therapy team and long-term staff, while others report severe concerns regarding hygiene and neglect. While many visitors describe a clean, welcoming environment with active engagement, several critical reviews highlight instances of residents being left in soiled conditions and poor communication from administrative staff. Families should conduct thorough, unannounced visits to assess the current standard of care for themselves.

Quality Themes

Tap a score for details
Food4.0Staff7.0Clean6.0Activities9.0Meds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Highly effective rehabilitation and therapy department
  • Long-tenured and compassionate nursing staff
  • Active and engaging daily activities program
  • Clean and well-maintained facility environment

Concerns

  • Neglect regarding hygiene and basic patient care (mentioned by 4 reviewers)
  • Difficulty reaching staff via phone (mentioned by 2 reviewers)
  • Poor quality or unappealing food (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2341.02018(1)1.02021(1)3.02022(4)2.02023(4)4.92024(31)2.82025(4)2.62026(5)

Distribution · 50 analyzed

5
32
4
5
3
2
2
0
1
11
23 reviews posted between Aug 14, 2024Aug 17, 2024 · 21 were 5-star

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about your therapy department; could you tell us more about how the rehabilitation team works with residents to meet their mobility goals?
  • 2With so many long-tenured nurses on your team, how do you ensure that consistent, personalized care is maintained during shift changes?
  • 3What kind of daily activities or social programs do you have in place to keep residents engaged and active in the community?
  • 4How does the facility manage medication administration and ensure that all medical needs are tracked accurately and timely?
  • 5Could you describe your process for communicating important health updates or daily changes to family members, especially if we can't reach the desk by phone?
  • 6How does the dining team approach meal planning to ensure the food is both nutritious and appealing to different resident preferences?

Personalized based on this facility's data


Key Review Excerpts

They have an awesome rehabilitation department. The staff worked hard to get her walking again. They are all very caring and compassionate at the facility.

Long-term resident's family · 2024★★★★★

My mother had NO WATER. Her call button was on the floor behind the bed. The nurse was spraying fly spray at the nurse's station and flies were on her scrubs.

Family member · 2025☆☆☆☆

Every time I would stop in for an unannounced visit, the nurses and aids had been attentive to him. It was very reassuring.

Family member · 2024★★★★★
Source: 48 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.29hrs
39%
Registered nurses for medical care
Total Nursing
3.48hrs
85%
All nurses + aides combined

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

10

measures

Worse Than Avg

4

measures

Mixed Results

3

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility1.2%
Better than Avg
Here
1.2%
US
15.3%
NC
20.2%
Greene
15.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility4.7%
Better than Avg
Here
4.7%
US
19.4%
NC
21.0%
Greene
18.8%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility13.4%
Better than Avg
Here
13.4%
US
19.5%
NC
21.5%
Greene
27.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility3.6%
Better than Avg
Here
3.6%
US
14.4%
NC
16.4%
Greene
14.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
NC
5.4%
Greene
12.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility9.3%
Better than Avg
Here
9.3%
US
15.5%
NC
14.1%
Greene
17.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility46.3%
Worse than Avg
Here
46.3%
US
81.8%
NC
80.1%
Greene
77.7%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility66.2%
Worse than Avg
Here
66.2%
US
79.8%
NC
78.1%
Greene
72.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.6%
Better than Avg
Here
1.6%
US
1.6%
NC
1.5%
Greene
2.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
2penalties
Above state avg (5.6)
7 complaint-triggered
$18,132 in fines

Families filed complaints that led to deficiencies including pressure ulcer care issues and abuse protection failures, with recent violations continuing into 2025. The facility shows recurring problems in resident rights, care planning and assessment, and quality of care including wound care and respiratory services. While most older deficiencies appear corrected, ongoing issues with basic care standards and administrative compliance suggest persistent operational challenges that warrant careful consideration.

May 1, 2025Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Mar 27, 2025Routine
5
0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0584Minimal · WidespreadCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0732Minimal · PatternCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Mar 27, 2025Complaint
2
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Apr 26, 2024Complaint
4
0600Actual harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0580Potential for harm · IsolatedResolved (past non-compliance)

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0607Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0684Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jan 8, 2024Routine
6
0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0577Minimal · PatternCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Sep 1, 2022Routine
19
0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0887Potential for harm · PatternCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0233Potential for harm · IsolatedCorrected

Egress Deficiencies

Install resident room doors of proper design and width.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0881Minimal · WidespreadCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

Federal Penalties

Fine

Mar 27, 2025

$9,620

Fine

Apr 26, 2024

$8,512

Ownership & Operations

Who Operates This Facility

Owner / Operator

Greendale Forest Nursing and Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Principle Long Term Care

Chain Size

44 facilities nationwide

Chain avg rating: 3.1/5 · Rank 28 of 44

Ownership & Management

Key personnel

Abela, AnthonyManaging Control - Governing BodyKrishnaraj, RameshManaging Control - Governing BodyBoice, GaleOfficer / DirectorJohnson, DianneOfficer / DirectorPrinciple Long Term Care, INC.Manager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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